Home Depot Quietly Drops Apple Pay, But Service Continues to Work at Many Stores

[martygras9]

It's about time this story got picked up. Maybe those idiots at Home Depot can see the error of their ways. I've been using apple pay at Home Depot at least twice a week since it launched. It's a very convenient way to pay over there. Not the mention secure!!!! And let's face it. Home Depot doesn't have the best track record with securing our payment methods.

People, please take the time to email Home Depot CEO. Let's get them to turn apple pay back on. After all, who in the hell wants to use PayPal? They are evil!!!!

After some sleuthing, this should be Craig Menear's email:

craig_menear@homedepot.com

Found it on a corporate word doc on google.

Have at it!

----------

In fact, here's all of upper management's emails:

Matt_Carey@homedepot.com, Cara_Kinzey@homedepot.com, Craig_Menear@homedepot.com, Frank_Bifulco@homedepot.com, Marvin_Ellison@homedepot.com, Jim_Kane@homedepot.com, Marc_Powers@homedepot.com, Brad_Shaw@homedepot.com, Jack_VanWoerkom@homedepot.com

 

[ZCT]

After some sleuthing, this should be Craig Menear's email:

craig_menear@homedepot.com

Found it on a corporate word doc on google.

Have at it!

----------

In fact, here's all of upper management's emails:

Matt_Carey@homedepot.com, Cara_Kinzey@homedepot.com, Craig_Menear@homedepot.com, Frank_Bifulco@homedepot.com, Marvin_Ellison@homedepot.com, Jim_Kane@homedepot.com, Marc_Powers@homedepot.com, Brad_Shaw@homedepot.com, Jack_VanWoerkom@homedepot.com

Just emailed those guys!

 

[timmo13]

I had been using Apple Pay exclusively at Home Depot since last fall. Last week, it suddenly started not working and I was told I had to swipe my card - employees didn't seem to know why. I guess this explains it.

 

[GTDaveMac]

After some sleuthing, this should be Craig Menear's email:

craig_menear@homedepot.com

Found it on a corporate word doc on google.

Have at it!

----------

In fact, here's all of upper management's emails:

Matt_Carey@homedepot.com, Cara_Kinzey@homedepot.com, Craig_Menear@homedepot.com, Frank_Bifulco@homedepot.com, Marvin_Ellison@homedepot.com, Jim_Kane@homedepot.com, Marc_Powers@homedepot.com, Brad_Shaw@homedepot.com, Jack_VanWoerkom@homedepot.com

I think the mainstream media should pick it up... anybody have any contacts?

Think about it... not ENOUGH people cared to make a juicy news story when this happened with CVS/Walgreens. BUT... now with Apple Watch in the equation.... people spend $350-$17,000 on a watch that you are supposed to be able to pay with, and stores DON'T want that money? These are exactly the types of consumers which corporations should want shopping at their businesses.

 

[jinnj]

Given how many credit card numbers were stolen from Home Depot last summer, I can't imagine how disabling a more secure payment system makes any business sense.

Makes perfect business sense. MCX handles all of HomeDepot's payment transactions. They were to blame for the stolen info. They are also making the competitor to ApplePay which requires them to have WIRE access to your bank account.

Help screw MCX and their clients like home depot by paying with a Credit Card. If you on have a Debit card hit cancel on the pin request and sign for it. They will have to eat a CC Transaction fee and wait a few weeks for their money.

 

[bruinsrme]

there is no fee to the seller other then a normal merchant fee and that is not set by apple given they already have the hardware they just need to switch it on at this point its more like bad politics

Yes I under stand that. But as a merchant it can be costly accepting ever form of payment

 

[FieldingMellish]

Home Depot wisely did not want their lines to get longer with Apple Pay.

 

[0000757]

I think you are missing the point. Credit cards have basically no security. Apple pay protects you from theft and not having to get a new card number. I had to get a new card after the Home Depot breach, and then again after Target.

They aren't the first to use the system either, and I'm not missing the point. If you're concerned about your credit card information to begin with, you would've already stopped using your credit card information there (i.e. using a PayPal like they've always had, using cash, or just straight up not shopping there).

To say "They don't have Apple Pay, so I'm not shopping there" not only is going to limit your choice of stores, it's just straight up entitlement. NFC payment stations are still pretty much non-existent within the United States. Even less the ones who have it activated. In the future? Sure, but it's still in its infancy right now.

You know what's just as frustrating as merchants that disable Apple Pay at their checkout terminals? It's users/people that think they understand the technology behind something, when in fact, they know little. Then, in their contempt, they make uninformed comments to other people that only serve to confuse other people that have no clue about the technology.

Here's the issue:

By losing dozens of millions of credit card numbers to hackers, Home Depot has shown that their web security has issues.

Apple Pay offers much better security for purchases.

Home Depot doesn't care about the need to keep their customer's data and credit card information secure, so they disabled the ability to use Apple Pay for purchases, even though they had no problems supporting it in the past.

End of issue

The issue is not about convenience by "saving a few seconds by using my phone" as your unimformed comment would suggest. Stop posting on subjects that you clearly don't understand.

I know how the technology works just as much as anyone else, but right now it's more convenience than it is security.

Like I said above, if the issue of credit card security was actually such a big deal that you absolutely can not shop at that store anymore, then that's an action that would've already been taken.

Such a drama queen. That isn't the issue at hand. The issue is two-fold.

1. Home Depot recently had a MAJOR data breach where 53 million email addresses and other data was stolen. ApplePay would eliminate my data from being stolen.

2. Home Depot (at least my local one) has been accepting Apple Pay for months now. Just last week I tried my Apple watch and it didn't work, so I tried my phone and it didn't work. This confirms that it no longer works.

So they have a method for preventing future fraud that was working and they have explicitly eliminated that.

There are more drama queens in here (seriously, refusing to go to a store because they aren't supporting a rarely used technology is extreme) - and like I said if the security was that big a deal alternatives would've already been taken.

 

[Kenrik]

Apple Pay used to work at my local Home Depot in Foster City, CA. About 1-2 months ago I tried to use it and it seemed like it crashed the system, required the cashier to override the payment. Last week I tried again and the same thing happened. My intent now is to try every time I go just to mess with them.

 

[lkrupp]

So here’s the deal. The consumer is going to have to suffer through yet another battle between competing payment systems until a standard emerges that everyone accepts. Meanwhile this means the predicted utopia of leaving your wallet at home is a pipe dream for the predictable future. Why even use NFC payments if you still need your credit card ‘just in case.’ Just use the darn card and be done with it. Your smartphone will have to have a suite of payment systems enabled (NFC, PayPal, CurrentC, et al) and you will have to know which one to use at which merchant’s point of sale terminal. Nice. Not!

 

[nebo1ss]

You know what's just as frustrating as merchants that disable Apple Pay at their checkout terminals? It's users/people that think they understand the technology behind something, when in fact, they know little. Then, in their contempt, they make uninformed comments to other people that only serve to confuse other people that have no clue about the technology.

Here's the issue:

By losing dozens of millions of credit card numbers to hackers, Home Depot has shown that their web security has issues.

Apple Pay offers much better security for purchases.

Home Depot doesn't care about the need to keep their customer's data and credit card information secure, so they disabled the ability to use Apple Pay for purchases, even though they had no problems supporting it in the past.

End of issue

The issue is not about convenience by "saving a few seconds by using my phone" as your unimformed comment would suggest. Stop posting on subjects that you clearly don't understand.

But Does the research actually support your point. Perhaps not.

"The researchers also asked Apple Pay users why they used the platform. 74 percent agreed that the process is “Faster than selecting a card from your physical wallet, swiping the card, and getting a paper receipt.” 58 percent said that they thought Apple Pay was “safer than swiping a magnetic stripe payment card at the register.” 59 percent of Apple Pay users even confessed that they use Apple Pay because it makes them look “stylish and cool.”

Apple pay represents less than 2 percent of transactions. Perhaps when the numbers grow the retails will pay more attention.

 

[BigInDallas]

Such a drama queen. That isn't the issue at hand. The issue is two-fold.

1. Home Depot recently had a MAJOR data breach where 53 million email addresses and other data was stolen. ApplePay would eliminate my data from being stolen.

2. Home Depot (at least my local one) has been accepting Apple Pay for months now. Just last week I tried my Apple watch and it didn't work, so I tried my phone and it didn't work. This confirms that it no longer works.

So they have a method for preventing future fraud that was working and they have explicitly eliminated that.

No, everyone here is an entitled brat. HD wont take Apple pay, im done shopping there. Good lord isnt it time to grow up yet

 

[awer25]

This whole post is based on a form email response to someone on Reddit. We have no idea if they are really dropping Apple Pay, and it does still work at my local store.

 

[macduke]

How funny—I quietly dropped Home Depot last year after several products I bought there turned out to be total crap and then my credit card information got hacked!

Home Depot is definitely going to be the next home improvement store to go under, like many before them, and not supporting Apple Pay has hardly anything to do with it. I take my business to Lowes and especially Menards any day of the week. Home Depot is getting a bad rep lately and they deserve it.

 

[dontwalkhand]

How funny—I quietly dropped Home Depot last year after several products I bought there turned out to be total crap and then my credit card information got hacked!

Home Depot is definitely going to be the next home improvement store to go under, like many before them, and not supporting Apple Pay has hardly anything to do with it. I take my business to Lowes and especially Menards any day of the week. Home Depot is getting a bad rep lately and they deserve it.

Don't get me started on how bad Home Depot's house brand - Glacier Bay is! The toilet seat's lid doesn't even support you when you're sitting on it, much less the seat itself! Faucets that break right after the return period, horrible!

 

[jaarso]

that explains it

I thought something was up. I used Apple Pay numerous times since rollout at my Home Depot (Live Oak, TX) over the past several months. I most recently went there two days ago, proceeded to use it, the phone registered and showed the check mark that it was successful, but the attendant said I needed to swipe it.

 

[winston1236]

I noticed that the Home Depot located in a 'Lower-Income' area near my work, does not have functional Apple Pay, and an employee looked at me like I was crazy when I was expecting it to work, particularly when I mentioned that I have used Apple Pay multiple times at other Home Depot locations closer to my home.

At my local Kohl's, the girl at the register had no clue what Apple Pay was.

At my local Publix supermarket, while there were some guys installing brand new (NFC capable) checkout terminals, I asked them if these were going to be able to take Apple Pay finally. They responded: "Only if Publix wants to activate it. But activating it will cost them ONE HUNDRED MILLION DOLLARS to do so." Which, perhaps the CC MERCHANT might have to cough up. That I can almost believe, but every single retailer wanting to offer Apple Pay needing to shell out $100 million just to be able to offer Appel Pay as a payment option to customers.

Apple simply states that all a retailer needs to do is contact their CC merchant and request to activate the NFC function for Apple Pay:

"Apple Pay is easy to set up and gives your customers a simple and secure way to pay with the devices they use every day. If you already accept credit and debit cards, simply contact your payment provider to start accepting Apple Pay."

They were obviously messing with you, the install guy has nothing to do with pricing and contracts for Apple Pay or any merchant.

 

[Antares]

Bravo @HomeDepot is now @Walmart !

Though boneheaded on their part, Home Depot is still nowhere near the near the bottom that is the most wretched company in America, Walmart.

Don't get me started on how bad Home Depot's house brand - Glacier Bay is! The toilet seat's lid doesn't even support you when you're sitting on it, much less the seat itself! Faucets that break right after the return period, horrible!

Their HDX brand is pretty good, though. I bought a bunch of those (tools, brushes, electrical cords, ties, sheets, etc.) and they all have held up and worked pretty well.

 

[The Shockwave]

I tried to use it on Sunday at my local store in CT. It failed. I had used it in that store about half a dozen times before that.

 

[BigBeast]

But Does the research actually support your point. Perhaps not.

"The researchers also asked Apple Pay users why they used the platform. 74 percent agreed that the process is “Faster than selecting a card from your physical wallet, swiping the card, and getting a paper receipt.” 58 percent said that they thought Apple Pay was “safer than swiping a magnetic stripe payment card at the register.” 59 percent of Apple Pay users even confessed that they use Apple Pay because it makes them look “stylish and cool.”

Apple pay represents less than 2 percent of transactions. Perhaps when the numbers grow the retails will pay more attention.

My comment had nothing to do with user opinion. Fact: Apple Pay is more secure that traditional magnetic stripe cards for payment.

You assume that just because 74% of a sample group find Apple Pay to be a more efficient process, that somehow it equates to the #1 reason that said users prefer Apple Pay, which would be a faulty assumption. Notice that from the same sample, 58% also believe it's a safer method of payment. You have to read further into the statistics if you're to get a clear picture. Most likely, the users were given a list of possible reasons of why they use Apple Pay - with the "click all that apply" option. Apparently, 26% of users find Apple Pay either not as efficient as traditional magnetic stripe payment, or just as efficient. 42% of users either don't know that it's more secure, don't believe it's more secure, or think it's probably as secure as traditional magnetic strip cards. And 41% of users don't think it makes them look "stylish or cool," or don't use it for that purpose. Either way, just because users find it more convenient (I'm not sure why 26% of users wouldn't find it as such), doesn't mean that users don't also use it because it's more secure. You just assume that a higher number must be the real reason that Apple Pay is used, which is again, a faulty assumption.

 

[c1phers]

I think the mainstream media should pick it up... anybody have any contacts?

Think about it... not ENOUGH people cared to make a juicy news story when this happened with CVS/Walgreens. BUT... now with Apple Watch in the equation.... people spend $350-$17,000 on a watch that you are supposed to be able to pay with, and stores DON'T want that money? These are exactly the types of consumers which corporations should want shopping at their businesses.

I have to agree, I just started paying for stuff with my watch and I fricken love it. I rather do that than swipe my card which isn't exactly secure. I know because my card number got picked off from a gas pump and I had to go through all that BS to get a new card.

Shell needs to take Apple Pay and I'll be set.

 

[BigBeast]

I know how the technology works just as much as anyone else, but right now it's more convenience than it is security.

How is it "more convenience than anything else?" Because you say so? The #1 reason I use Apple Pay is for security. It may be more convenience to you, but it's not why everyone uses Apple Pay.

Like I said above, if the issue of credit card security was actually such a big deal that you absolutely can not shop at that store anymore, then that's an action that would've already been taken.

An action already taken by whom? Myself? I didn't have access to a more secure form of payment until Apple Pay. Now that it is available, I use it everywhere I can. Prior to Apple Pay, I could use either cash or a credit card. Now that a more secure form of payment exists in Apple Pay, I try to use that instead. For stores that disable my ability to use Apple Pay after having offered it before, I choose not to shop at said stores.

 

[poorcody]

I sent this to Home Depot:

I have been using Apple Pay at my local Home Depot for a few months. I understand you are disabling it. I wanted to let you know I will no longer be shopping there. My credit card number was stolen as part of your technology breach and I will not swipe a card there ever again. I had stopped shopping there entirely until I discovered Apple Pay worked there. But if you are going to disable it, I will be going to Lowe's across the street from now on.

I really won't go again. From what I've read in some of security blogs, their IT is still a mess and you don't want to swipe your card with them. Guess I will have to trust Lowe's for a while. Bummer because I felt very secure using Apple Pay there.

 

[rjohnstone]

Help screw MCX and their clients like home depot by paying with a Credit Card. If you on have a Debit card hit cancel on the pin request and sign for it. They will have to eat a CC Transaction fee and wait a few weeks for their money.

Pointless.
There are transaction fees for Debit cards as well.
In some cases, a Debit PIN transaction costs more than a CC transaction.
It all depends on the amount of the purchase.

 

[BigInDallas]

I sent this to Home Depot:



I really won't go again. From what I've read in some of security blogs, their IT is still a mess and you don't want to swipe your card with them. Guess I will have to trust Lowe's for a while. Bummer because I felt very secure using Apple Pay there.

if you think HD really cares about 100 people sending an email.....