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Home Depot Quietly Drops Apple Pay, But Service Continues to Work at Many Stores

Last time I was there (last weekend, I think), I reached for my phone to use Apple Pay and the kid running the checkout said it won't work. I continued on and scanned it and worked just fine.

If it doesn't work next time I'm there, I might just walk out and let them restock my items. I can cross the street and go to Menards.

It's really no different than, 20 years ago, if a place didn't take credit cards. People didn't want to write a check so they used credit cards. If a place didn't take credit cards they likely lost business. Same things here just a new generation.
 
MacRumors said:
home-depot-quietly-drops-apple-pay/
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So confused because this article is the complete opposite from what I just read from Bloomberg news, today. Perhaps there was a misunderstanding, and an update should follow?

Home Depot to Become Largest Retailer to Accept Apple Pay
http://www.bloomberg.com/news/artic...o-become-largest-retailer-to-accept-apple-pay

EDIT: It appears that some credit card modules with NFC have been turned off during this upgrade, and that's where the confusion came in. Someone at Home Depot who didn't know what they were talking about gave a response to make it seem like Apple Pay was going away completely. Instead, it looks like they'll eventually all be turned on again. So hold off on writing all those angry emails and letters, lol. They're already on board with Apple Pay!

awer25 said:
This whole post is based on a form email response to someone on Reddit. We have no idea if they are really dropping Apple Pay, and it does still work at my local store.
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Thanks, that explains this article, lol.
 
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"Customers already were able to use Apple Pay at some of Home Depot’s stores, although an agreement with Apple wasn’t in place. The world’s largest home-improvement retailer could accept mobile payments because its checkout terminals have near-field communication readers. Those devices have been turned off during the upgrade."


so it appears everyone's gotta wait it out until it's "officially" turned on.
 
Yeah, except....

for some reason, Waffle House is still all over the place despite only taking cash. So many times I've skipped them for just that one issue.

I never tried to use Apple Pay at Home Depot stores out here. I figured with my luck, they'd just screw things up so I got charged but they'd claim they never got the money and try to go after me for it after the fact....


PilotC150 said:
Last time I was there (last weekend, I think), I reached for my phone to use Apple Pay and the kid running the checkout said it won't work. I continued on and scanned it and worked just fine.

If it doesn't work next time I'm there, I might just walk out and let them restock my items. I can cross the street and go to Menards.

It's really no different than, 20 years ago, if a place didn't take credit cards. People didn't want to write a check so they used credit cards. If a place didn't take credit cards they likely lost business. Same things here just a new generation.
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Home depot

Well I wonder who's lying here MacRumors says Home Depot is droping Apple Pay, but AppleInsider says Home Depot said today they are going to start accepting Apple Pay soon. This article reminds my when I contacted Winn-Dixie asking them if they had plans of accepting :apple: Pay, they responded saying they had no plans, 5 days later Winn-Dixie pop up on Apples Website.
 
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BigInDallas said:
if you think HD really cares about 100 people sending an email.....
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If they get 100 emails they know there are probably 10,000 people who care about it as well who would never bother writing.

Notice how all the bad press suddenly has them -- within 24-hours -- putting out press that they are now going to support Apple Pay?
 
k1121j said:
if it were my company i would accept as many methods as possible money is money and i would want to make it as easy for the consumer to give it to me as possible but I'm not genius
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For a small business owner, those merchant fees (the fees the credit card company charges) add up to insane amounts of extra charges. A big company like Home Depot may have the clout to negotiable better rates, but a small company does not have this ability. A good percentage of revenue is taken by credit companies. There is a flat fee and then a per transactional fee, so that is why a lot of businesses choose not to take credit cards or may limit you to say just Visa/Mastercard, but not American Express (as the latter charges higher fees). But then you may have a lot of business customers who use Amex corporate cards, so then you have to decide if you want to offer that kind of convenience. If your sales volume is very low from certain card issuer, it make no sense to accept that card (since you would not be able be recuperate from the monthly fees you need to pay as merchant). Finally because of all these fees you will see merchants who say you need to spend above $X to use your credit card (though technically this is a violation of the merchant agreement, but not many people read theirs). And for many small businesses not as easy as just accepting credit cards (though companies like Square are making it easier—but Square charges very high transactional fees) as there are legal hoops and multiple costs involved.

In short: There are many reasons not to accept every single card issuer out there.
 
poorcody said:
If they get 100 emails they know there are probably 10,000 people who care about it as well who would never bother writing.



Notice how all the bad press suddenly has them -- within 24-hours -- putting out press that they are now going to support Apple Pay?
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More likely the first story was wrong.
 
BigBeast said:
An action already taken by whom? Myself? I didn't have access to a more secure form of payment until Apple Pay. Now that it is available, I use it everywhere I can. Prior to Apple Pay, I could use either cash or a credit card. Now that a more secure form of payment exists in Apple Pay, I try to use that instead. For stores that disable my ability to use Apple Pay after having offered it before, I choose not to shop at said stores.
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So, you *did* have a safer form of payment.
 
b0nd18t said:
This is getting pretty ridiculous. Seems like the best solution is going to be the chip cards that are being required by law in October. At least everyone is on the same page with that.
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Required by law? No.

The only thing that happens in Oct is that the liability for fraudulent transactions that could have been prevented if a retailer had EMV-capable PIN pads shifts to the retailer.

I'd be very surprised if all major retailers replace all of their tens of thousands of old PIN pads by then.

And heaven help them if they disable NFC while they're changing them out (based on this thread).

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poorcody said:
Notice how all the bad press suddenly has them -- within 24-hours -- putting out press that they are now going to support Apple Pay?
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The bad press all centered around a half-assed response from a customer service rep.

All Home Depot did today was clarify with facts that the quoted CSR obviously was unaware of.

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poorcody said:
I really won't go again. From what I've read in some of security blogs, their IT is still a mess and you don't want to swipe your card with them.
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Their IT being a mess should have no correlation to your card data if they finished rolling out their end-to-end encryption project (where your card number is encrypted by the PIN pad when you swipe it). The only thing malware on the register would see in that case would be an encrypted number, which would be useless to theives. The irony of the whole Home Depot hack was that they were in the process of rolling that our when they got hacked in the stores that didn't have it yet.
 
Cuban Missles said:
It seems that WalMart and HomeDepot and others are more concerned about tracking buying habits than honoring customer security and privicy. They must truly believe that they will not lose too many customers over this, but I think they are wrong. Stores that do not NFC readers will need to have them by the end of the year (technically only chip readers but almost all devices also take NFC). To deny Apple Pay they will actually have to disable it. And they will lose my business. I already tend to go to places that take Apple Pay. Starbucks, sorry I dont go there any more. Vending Machines take it and I even used it in a Taxi the other day.
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You don't like HD to know who you are at the register but you are OK with the IRS having full, complete access to all CC transactions? Get over yourselves, there are no white knights in this game and your data will be offered and sold to the highest bidder. Ever more powerful government snooping systems will catalog your activities and the file will grow. Remember kids, Obey, Submit, and above all else, Consume. :cool:
 
KdParker said:
Nope. This is all about saving a few cents on transactions and collecting marketing data from consumers.

I will be amazed if this MCX takes off since I would not feel comfortable giving direct access to my bank account to MCX by way of some retail store.
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guess you were wrong
 
Was at Home Depot where apple has always worked for me. Today it would not work and was told they don't accept apple pay.
 
winston1236 said:
They were obviously messing with you, the install guy has nothing to do with pricing and contracts for Apple Pay or any merchant.
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I'm hoping that was the case, however just yesterday I asked the manager of the pharmacy about when Apple Pay would become available, and I quote:

"I don't know if they will. We were all told that there was some kind of large activation cost, so they may not be making it active. That's just what we were told."

Sounds more to me like the Credit Card merchant that Publix uses might have to cough up the money, and they don't want to. Maybe they are a part of MCX or something, and are trying to scare Publix management into thinking that it will be a huge expense passed down onto them?

Then the sad part when I asked how many other people had asked about this, considering that she had an answer for me right away, she said that I am the first person who had ever brought it up.
 
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Maflagulator said:
I'm hoping that was the case...
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Yea I'm sure there a lot of behind the scenes lawyer negotiations going on right now regarding who is going to pay for the terminals and other expenses.

Personally I think it's just a matter of time before it's standard everywhere, the AW probably just didn't fit into the CC companys product roadmap.
 
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