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i spoke to Apple today also, and the 2nd tier rep was very knowledgable, and said that the issue had been resolved on a previous customer's PB by replacing the LCD. I said I was skeptical, as others just get back the same computer or a new one with the same issue, but he said this really would now fix the issue. I'm going to email some supporting documents for my case file, then he recommends sending it in.

i'll keep you updated.

Over here: http://discussions.apple.com/thread.jspa?threadID=310990&tstart=0 , someone also got a fix.

Wombert said:
Wow man that's fantastic news! Please please keep us posted!
 
that's awesome news. thank you for sharing that. i'll get on the phone to apple in the morning. i've just got to hope that they're going to be nice and send one to my local apple affiliate and get them to fit it because i really cant be without my PB for a week. i shall post back when i know what's going on :)

thanks again, and gratz
 
Great news. Wonder if Apple will announce a "replacement program"?

Oh yeah, wonder what Generik has to say about this?
 
Every dog has his day .... Wunderbar!!!

buttercup said:
Talked to apple this morning and they claim they have fixed the issue. That there is some part that will fix it and I should bring it in for a repair.

The product specialist said he didn't know what kind of part it was as it was just a part number that was referenced in the internal tech article. But he DID seem more knowledgeable (though he was reading from somewhere) then the guy I previously talked to. I am going to call the local service provider and get them to order the part - and hopefully tell me what it is exactly what part it is.
-----------------------------------------------------------------------------------
SPECTRUM:

i spoke to Apple today also, and the 2nd tier rep was very knowledgable, and said that the issue had been resolved on a previous customer's PB by replacing the LCD. I said I was skeptical, as others just get back the same computer or a new one with the same issue, but he said this really would now fix the issue. I'm going to email some supporting documents for my case file, then he recommends sending it in.

i'll keep you updated.
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TERRIFIC NEWS! :D :D :D

Please do not forget all the long suffering souls out here. :mad:

It is absolutely essential that you Pathfinders obtain and POST the correct name & number of the corrective part.

Don't let your understandable excitement cloud the details of the fix ... pick Apple Techs brains.

Most important: try to find out if current plus future (how long?) production of the PPC G4 15"PB will have the CORRECTED NO LINES SCREEN direct from the assembly plant. If so, try to obtain the first five(5) serial letters/numbers of the corrected factory units.

We are all counting on you .... :cool:

DIXIE
:D :D
 
not to worry...

DIXIE said:
-----------------------------------------------------------------------------------

...
Please do not forget all the long suffering souls out here. :mad:

It is absolutely essential that you Pathfinders obtain and POST the correct name & number of the corrective part.

Don't let your understandable excitement cloud the details of the fix ... pick Apple Techs brains.

...

DIXIE
:D :D

Don't worry you won't be forgotten about. Plus, lets not count our chickens before they hatch, eh? I am still unconvinced - though according to one of the guys on apple's discussion boards it has been fixed.
http://discussions.apple.com/thread.jspa?threadID=310990&tstart=0

I am currently waiting to hear back from my local apple service provider tech guy. He was shocked when I told him that apple has apparently resolved the issue - and he didn't have immediate access to the part number. Hopefully he will do some research and get back to me.
 
mmm getting interesting.

My replacement Powerbook still on it's way from Shanghai (shipped tuesday)

I was just going to RMA when it arrives and then order a macbookpro..

I'm tempted to open it and see if it has been solved, but I'm affraid if it hasn't Apple might be a bit pishy and charge me a restocking fee? What to do???
 
I'm one of the people who got a PowerBook 15" that does not have the lines problem. I just upgraded the memory from 512MB to 1.5MB by adding a 1GB OWC $92 memory stick (OWC4200DDR2S1GB) from OWC aka MacSales.com and it is working fine. People had mentioned that as being another potential problem (lower RAM slot issues).

The only problem I had was my battery arrived dead and would not charge. Apple overnighted a replacement battery (which Airborne/DHL took about a week to deliver) and that fixed the problem. The dead battery went back to them in their prepaid box so no cost to me.

I'm happy. And no, I'm not wishing I had waited for a MacBook Pro. I got what I need for the next five to seven years.
 
Update

So, the tech is sending me out a box, and I'm to return the PB for an LCD replacement.

According to him, they have a NEW LCD supplier, and the new display WILL fix the problem.

...I'll keep you posted...
 
Spectrum said:
So, the tech is sending me out a box, and I'm to return the PB for an LCD replacement.

According to him, they have a NEW LCD supplier, and the new display WILL fix the problem.

...I'll keep you posted...

I sent in my PB 2 days ago to an Apple certified shop with the same problem and the person that's responsible for inspecting the computers saw the problem but called me just to make sure that's what I was referring to as Horizontal Lines. He said he'll give me a call when they fix it....

I just had this thing for 3 weeks and NOT only were there the lines but also a DEAD pixle straight out of a box... lol i can understand a dead pixel after a year or more, but right outta the box? i dont think so. I'm hoping to get the whole thing sorted out and hoping to come out of it with a new lcd screen because I really like my PB.

:( I will also keep you guys posted on this and see what apple will cook up for me. hehe
 
After hearing the rumblings about a solution, I called apple today to get my screen replaced. Nothing new, really; the chirpy support person had never heard about the problem at all. I'm just assuming that the tech that works on my computer will know what's going on. I'm not sure if leaving any of the user-made test images, especially quadrants.gif, on the desktop will help or not, but I'll do it anyway.
 
Spectrum said:
So, the tech is sending me out a box, and I'm to return the PB for an LCD replacement.

According to him, they have a NEW LCD supplier, and the new display WILL fix the problem.

...I'll keep you posted...

I just got mine back and it was not fixed.

I read the notes and they did change out a few things, but the only thing that I noticed is that they changed the background screen image. However, the lines, D50 tint, etc. are still present.

I do wish you good luck at getting yours fixed, as I don't think the new MacBook Pro is the solution. It might be 4x as fast on some specific tests, but it doesn't run Photoshop (or any Rosetta programs) as fast and it currently won't even run any of the pro apps. Plus, the loss of the DL support in the SuperDrive (plus the SuperDrive is slower in the new MacBook Pro), the loss of the FireWire 800 and the S-Video ports, and that they haven't advertised battery life makes it big concern of mine to "upgrade" to this new laptop.
 
hmmmm...

Did they actually replace the LCD?

Dave the Great said:
I just got mine back and it was not fixed.

I read the notes and they did change out a few things, but the only thing that I noticed is that they changed the background screen image. However, the lines, D50 tint, etc. are still present.

I do wish you good luck at getting yours fixed, as I don't think the new MacBook Pro is the solution. It might be 4x as fast on some specific tests, but it doesn't run Photoshop (or any Rosetta programs) as fast and it currently won't even run any of the pro apps. Plus, the loss of the DL support in the SuperDrive (plus the SuperDrive is slower in the new MacBook Pro), the loss of the FireWire 800 and the S-Video ports, and that they haven't advertised battery life makes it big concern of mine to "upgrade" to this new laptop.
 
Spectrum said:
hmmmm...

Did they actually replace the LCD?


To be honest with you, I am not sure. I do not have the paperwork/notes handy right now.

However, I did get the whole spiel that there was a solution and they could fix it. I also went to the second tier and customer relations.

I wish it were true. Too bad...
 
generik said:
Hey.. by then I will be typing on my dual core MacBook Pro, that costs the same price as your repaired PB :rolleyes:
Unless of course, you wait for the Merom, and they repair his free since it's still under warantee.
 
Meyvn said:
Unless of course, you wait for the Merom, and they repair his free since it's still under warantee.

Let us just wait and see. I have a feeling they aren't even trying, or perhaps they are stuck with a huge inventory full of these liney LCD panels. Either Apple has been given the shaft by some supplier or otherwise, that we do not know.

All I know is if you guys continue to baby talk yourselves into accepting the problem, and whinge on forums instead of forcifully getting rid of it (make it hurt their bottom line), then you yourselves are just part of the problem, because you endorse Apple's cost cutting decisions in their design process.

Of course you can go on and on about how it is a better computer, etc. It doesn't matter to me ultimately, I ditched mine. But hey, I seriously think it is better to be able to fess up sometimes, and admit to yourself "Urgh! I shouldn't have made that decision!" instead of getting cowed by the various "tiers" of customer support or tomes after tomes of "company policy".
 
THIS ARE GREAT NEWS. I hope Apple will release an oficial statement in the Web anouncing the fix. What concerns me now is that I live in Spain (really in the Basque Country :D ) and for Apple we are almost the butt of the world so the repair issue will arrive with a delay. I wish not but...

Please, keep us posted.
 
luke23 said:
Do you know it???:eek: It is really hard, fortunatelly I have learned since I was born :D

i started to learn it but it was too hard so i gave up and learned castellano instead. much easier :D

back on topic - i just spoke to a highly friendly, but not very knowledgeable 2nd tier guy who claimed that he'd just found a fix for this problem. understandably, i was pretty skeptical as it's taken this long to even get a hint of it. so i basically told them that i wasn't prepared to be without my PB for a week at the least, just to get it back with nothing repaired (not being too optimistic for you generik ;))

he's basically compiled a case, which my local apple affiliate can see. it contains this thread, and the one that buttercup posted above for points of reference. i've also explained that previously, changing the displays hadn't worked for people, and other people's PBs had been marked "as spec" when they were sent back. the only thing that made me a little uneasy was the fact that he said this wasnt a noted problem. he said he hadnt heard of it until i called today, and that it can't be that big a problem or more people would be complaining. i informed him that it was a problem affecting all of the last revisions of 15" powerbook g4's and that he should have a look into it. he told me that the forums tend to blow these things out of proportion. i agree to a certain extent, but it didn't stop me being disheartened.

i'll update when i get back from the store later :)

update: right. i'm not sending mine for repair and i'd advise you to do the same. here's why.

apple told me that it'd be fine to send it in. probably because the guy i spoke to thought it was a one-off problem
i went into town and spoke to an apple independant retailer, who had never heard of the problem himself, but i showed him my PB, and told him to check out the local apple store where their 15" PB has the same problem. he then called apple (he's special and they don't treat him like an idiot) and it escalated pretty quickly, and he spoke to a guy who told him that there is NOT a fix for this issue yet. he also told them to email him when the problem was resolved, and he said he'd email me too. i hope he remembers...but who wouldnt remember me?? :eek: he also told me that the part number for the defective LCDs has NOT changed. ie, if you send your powerbook in, you're going to get the same type of LCD back. make of that what you will.
 
Ok then that's enough for me to not risk opening my replacement when it arrives. If a Rev E powerbook is causing so much stress and general confusion for us users and from the Apple tech guy's, I can't imagine a Rev A intel machine could be any worse.

So final decision time, RMA and macbookpro 1.66 ordered. I'd rather take my chances on a potentially more powerful machine than have this headache with the Rev E machnie drag on any longer.
 
Oh my God :( Not again. I don't know what to do. Should I call to Apple and ask for and ID Case for my PB? I don't know what to do. In case I ask they could want to send them my computer. I don't need it to work but I prefer it stay at home instead of doing to way trip for nothing.
 
luke23 said:
Oh my God :( Not again. I don't know what to do. Should I call to Apple and ask for and ID Case for my PB? I don't know what to do. In case I ask they could want to send them my computer. I don't need it to work but I prefer it stay at home instead of doing to way trip for nothing.

sorry, i forget, how long have you had it? if it's over 14 days. then really the only thing you can do is call in and report it. the guy assured me that there are people working on it.

i don't know if this will help you locate a local dealer who will give you more face to face help, so you dont have to send it away. that's what i did :)
 
Sic said:
sorry, i forget, how long have you had it? if it's over 14 days. then really the only thing you can do is call in and report it. the guy assured me that there are people working on it.

i don't know if this will help you locate a local dealer who will give you more face to face help, so you dont have to send it away. that's what i did :)
Thank you about helping. I have the PB from aprox. 2 months. As far as I know there is a special guarantee during 90 days and in Spain we have one (or two but at least one) year of guarantee in any product by law. Anyway I will follow your instructions carefully and call to Apple a.s.a.p. to get an ID. What I should tell to him/her in case they ask me to send it for repairing?

Thanks.
 
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