I dont get why some of you are being charge 16.67?? that is rather odd.
the pad is uniformly charged @ 26.25 and the service charge is 10.
how did the 16.67 come to play?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Carrier How Many People Are In The Same T-Mobile Boat?
- Thread starter iCarabma
- Start date
- Sort by reaction score
I dont get why some of you are being charge 16.67?? that is rather odd.
the pad is uniformly charged @ 26.25 and the service charge is 10.
how did the 16.67 come to play?
Not even remotely sure myself, that's why I'm gonna wait until the bill details are posted.. If if they're charging me $10 for the On-Demand service, it wouldn't make sense that the taxes are a whopping $6+ dollars extra.. So I'm gonna wait until I have the necessary information before I complain since the bill isn't due until nearly the end of the month..
That's not entirely true. I put down a couple hundred on the iPad (since I knew I could sell my old one for at least that much, and wanted to keep my monthly payments under $20) Because of that my bill is $17 per month.
You are right, if you put nothing down the charge should be uniform. But there are variables in play.
Also t-mobile doesn't seem to have any idea what they are doing.
My guess is that it's a pro-rated charge. My bill was $19 - $10 for the next month and $9 for the portion of november/december I'd already used. I'm going to call to see what they can do about it.
I called in and they said there would be a $10 credit each month and I would only have to pay the EIP.
My bill today said it was going to be $36 and they were going to credit the $10 for this month and the $10 that I paid last month. Making this month $16.(maybe that's where the $16 from the other guy came from)
There was something specific that they were looking for on the account before they would offer the credits. EIP? That I called in before? That I was a day one customer before it was disclosed properly? No idea.
Total call took less than 15 minutes.
So call in if you are still being charged the $10.
My bill today said it was going to be $36 and they were going to credit the $10 for this month and the $10 that I paid last month. Making this month $16.(maybe that's where the $16 from the other guy came from)
There was something specific that they were looking for on the account before they would offer the credits. EIP? That I called in before? That I was a day one customer before it was disclosed properly? No idea.
Total call took less than 15 minutes.
So call in if you are still being charged the $10.
I received my second bill yesterday. (My first bill had the $10/line charges, and I called and they removed it and they told me it would be credited each month.) My second bill had the $10/line charges. I called in and the rep I spoke with was unfamiliar with the iPad 200mb/month free for life promotion. She insisted that it was only for the first month. I politely explained that was not the offer at the time I purchased. She got a sales rep on the line who verified my understanding was correct. She then told me she could adjust for the one month but that it would still show the $10 charge the next month. I told her we needed to fix it so that I did not have to call in each month. She placed me on hold and spoke to the "loyalty" department. She came back on the line and told me that "loyalty" had issued a recurring $10/line/month credit to my account which would eliminate taxes as well. She assured me that this credit was ongoing with no end date. I took her name and ID number and asked her to make notes on the account.
She was very pleasant but seemed sorely uninformed about this whole debacle. There was no discussion about the EIP having any sort of effect on qualification for the 200mb/month free for life promotion. (I told her early on in the call that I was not contesting the charge related to the EIP, but just the data plan charges.) I hope this takes care of the situation going forward. We will see if next month's bill is appropriately credited...
She was very pleasant but seemed sorely uninformed about this whole debacle. There was no discussion about the EIP having any sort of effect on qualification for the 200mb/month free for life promotion. (I told her early on in the call that I was not contesting the charge related to the EIP, but just the data plan charges.) I hope this takes care of the situation going forward. We will see if next month's bill is appropriately credited...
Does Tmo offer insurance for new iPad after Apple's 1 year warranty? I mean insurance for accidental damage, stolen, etc. 
what are you guys getting charges for? The 200mb free plans? I have gotten two 0.00 bills via email. No charges as of yet. Which I don't plan on getting.
I called three times. My ipad is on EIP and I have no voice line with T Mobile. I was told I HAVE to pay $10 per month for on demand data and that they cannot wipe that out. That's not what the reps told me last month, but it seems like they've got it together now and they won't budge.
When did you jump on the ship? Was it within the first 24-48 hours of the "promotion"? If so, the reps you spoke with should've made a note on your account to credit back your On-Demand data charge. The rep I spoke to noted that there was a comment on my account that stated that fact. If you indeed jumped on the "promotion" before T-Mobile reneged on it, then you need to fight as hard as possible to get those fees credited back. But BE SURE TO PAY YOUR BILL ON TIME, because you lose all credibility in their eyes if you're delinquent on a bill. Be a good customer and pay on time, but fight to get those payments credited back to you.
If you jumped on after they reneged on their "promotion", you may be stuck in the muck and mire. In that case, if it hasn't been too long, I'd try to return the iPad and discontinue services with them (refuse to pay the ridiculous restocking fee and claim that you were willfully misled by the reps you spoke to). Then I'd buy a Verizon iPad directly from Apple and pop in a T-Mobile sim to get your rightful, free data. If not, you're just paying an extra $240 on your $630 device...
In any case, whether you're trying to get your credits or you're trying to return without a restocking fee, ALWAYS threaten with a formal complaint to the Better Business Bureau. You have rights as a consumer and you should never be afraid of exercising them! A good hearty threat with a BBB complaint will usually grease the wheels in your favor. Just be ready to write an excellent letter and provide proof of the misleading "promotion" (there should be tons out there on the internet).
Best of luck to you, buddy.
T-Mo have been running ads on TV here in California during football games about the 200mb free data for life for iPad Air so sounds like they should be honoring that promotion now
I bought mine outright at apple with a tmobile sim. Activated, no credit card needed or monthly $10 dollar bill/credit some others here are reporting and I get my free 200mb data. I LOVE YOU TMOBILE!!!! They sent me an email stating my data rolled over for the month and I am a new allotment. Now if you can have a cheap 1gig option like Verizon has or at&t.... 
I may by my rents a tmobile mini or air.
I may by my rents a tmobile mini or air.
See, you're mistaken like a lot of people were during the confusing mess that they made...
Initially, the CEO stated that all people are eligible for 24 month payment installment plans that are finance free while also having the free 200mb allotment of monthly data. When people jumped on that promotion, they quickly changed the details of the offer and only allowed for the payment plan with free 200mb IF you already had a voice plan with T-Mobile (basically, you need to be an existing customer to get both of those benefits).
So they're technically not wrong in still advertising the free 200mb/month promotion, but they've sneakily altered the promotion details/restrictions on it.
That's why I asked him if he got in on the deal within the first 24-48 hours, before they officially changed the offer. If he did, then they're obligated to honor the original agreement.
Of course, none of this applies if you just buy the iPad Air outright and at full price from Apple.
All that matters is that your order was placed before the change. I didn't even gets y Air until mid-November due to the back orders, but my original agreement was honored. You gotta fight as hard as you can and use the BBB complaint threat as a weapon in your backpocket. A lot of this is also contingent on the representative you get on the phone.
Best of luck!
----------
Yeah, that's the problem. A lot of people were mistakenly led by their poor marketing tactics.
Month 3 report.
T-Mobile makes AT&T sound good now and they claim AT&T is the Devil.
To Recap-- Bought day 1 with Free and EEP.
Was finally told last month that I would see a $10 credit every month until the end of my EEP
Month 3 Bill.... No credit.
Called and the dude tells me that I am mistaken and I will no longer get credits.
I speak to a supervisor and she tells me I am mistaken but I do have 6 months of credits that begin in Feb.
No one can see notes from the person that said the credits were good until the end of the EEP.
I ask 10 times and she finally credits me for this month and she says that after this credit and the 6 additional that I am supposed ? to get ..that they will no longer assist me with credits.
So I need to make sure the EEP is paid off in 6 more months but this is a good incentive for me to pay it off anyways.
Ohh and the guy who couldn't even see my 6 months credit couldn't view the special screen.
Go ahead and Switch your cell phone plans now. Enjoy your Edge data and once T-Mo is sold in 3 months... your no contract will mean they have no reason not increase your bill. You will then be stuck paying off your phone at MSRP with higher rates.
People forget that back in the old days.. People used to sign 1 year and 2 year contracts so they wouldn't see rate increases.
T-Mobile makes AT&T sound good now and they claim AT&T is the Devil.
To Recap-- Bought day 1 with Free and EEP.
Was finally told last month that I would see a $10 credit every month until the end of my EEP
Month 3 Bill.... No credit.
Called and the dude tells me that I am mistaken and I will no longer get credits.
I speak to a supervisor and she tells me I am mistaken but I do have 6 months of credits that begin in Feb.
No one can see notes from the person that said the credits were good until the end of the EEP.
I ask 10 times and she finally credits me for this month and she says that after this credit and the 6 additional that I am supposed ? to get ..that they will no longer assist me with credits.
So I need to make sure the EEP is paid off in 6 more months but this is a good incentive for me to pay it off anyways.
Ohh and the guy who couldn't even see my 6 months credit couldn't view the special screen.
Go ahead and Switch your cell phone plans now. Enjoy your Edge data and once T-Mo is sold in 3 months... your no contract will mean they have no reason not increase your bill. You will then be stuck paying off your phone at MSRP with higher rates.
People forget that back in the old days.. People used to sign 1 year and 2 year contracts so they wouldn't see rate increases.
I received my third bill today. Despite what I was told last month (see my above post), the $10/line charges appeared again.
I called in and spoke to a front line agent. She said she could see the notes on my account from last month and that she would get this taken care of. Then she said she didn't know why it wasn't automatically applying the monthly creidt of $10/line because "I can see it on there." She put me on hold; next thing I knew an agent from the "loyalty department" picked up.
This loyalty agent assured me he would make the necessary adjustments on the account because "this is nothing [he] can't fix." AFter a few minutes he told me it was all taken care of and that it "shouldn't" happen again. I politely told him I had heard that one before and I would like some assurance that I would not have to call them every month and tell my story to multiple agents.
He assured me he was going to talk to his "support team" and get this resolved but that I could hang up. He said he would make sure "this is not going to happen again." I said I would prefer to get this handled on the same phone call because I was not confident I wouldn't have to call in again, based on my past experience. So he put me on hold while he visited with his support team.
When he came back on the line I was told that the promotion was something my local store had offered and that I would need to go to the store to get it applied. I said that did not sound right, that it was a billing issue, and that they should be able to resolve it. He quickly backed off the "store has to handle this" line and told me he was my account representative and he would make sure this was resolved.
Then he put me on hold again. When he came back he told me that the account needs to be set up through the iPad itself, and that is the only way I can get the free data promotion. Then he put me on hold again to get a "technician" on the line to assist.
After about 5-6 minutes, a third representative picked up. The loyalty rep was no longer on the line. I went through my story a third time. She told me this sounded like a billing issue and she was expecting me to have an issue with accessing the internet on my device. She said she needed to do some "research" and she would probably need to open a "ticket." The ticket will take 72 hours to process and she will call me back after that to confirm. She does not have a direct line for me at which I can call her.
I'm not holding my breath.
If anyone has an approach that has worked in resolving this recurring credit issue, please share. Thanks.
I called in and spoke to a front line agent. She said she could see the notes on my account from last month and that she would get this taken care of. Then she said she didn't know why it wasn't automatically applying the monthly creidt of $10/line because "I can see it on there." She put me on hold; next thing I knew an agent from the "loyalty department" picked up.
This loyalty agent assured me he would make the necessary adjustments on the account because "this is nothing [he] can't fix." AFter a few minutes he told me it was all taken care of and that it "shouldn't" happen again. I politely told him I had heard that one before and I would like some assurance that I would not have to call them every month and tell my story to multiple agents.
He assured me he was going to talk to his "support team" and get this resolved but that I could hang up. He said he would make sure "this is not going to happen again." I said I would prefer to get this handled on the same phone call because I was not confident I wouldn't have to call in again, based on my past experience. So he put me on hold while he visited with his support team.
When he came back on the line I was told that the promotion was something my local store had offered and that I would need to go to the store to get it applied. I said that did not sound right, that it was a billing issue, and that they should be able to resolve it. He quickly backed off the "store has to handle this" line and told me he was my account representative and he would make sure this was resolved.
Then he put me on hold again. When he came back he told me that the account needs to be set up through the iPad itself, and that is the only way I can get the free data promotion. Then he put me on hold again to get a "technician" on the line to assist.
After about 5-6 minutes, a third representative picked up. The loyalty rep was no longer on the line. I went through my story a third time. She told me this sounded like a billing issue and she was expecting me to have an issue with accessing the internet on my device. She said she needed to do some "research" and she would probably need to open a "ticket." The ticket will take 72 hours to process and she will call me back after that to confirm. She does not have a direct line for me at which I can call her.
I'm not holding my breath.
If anyone has an approach that has worked in resolving this recurring credit issue, please share. Thanks.
I wonder how well T-Mobile will handle the termination fee Card deal with switching carriers.
My guess is that a lot of people won't get card for the amount they are expecting or cards will take forever and AT&T and Verizon will be glad to add their late payments to the persons credit report.
My guess is that a lot of people won't get card for the amount they are expecting or cards will take forever and AT&T and Verizon will be glad to add their late payments to the persons credit report.
Like you, I think a lot of people will end up messing their credit up and then complaining to the carriers, because they stopped fulfilling the terms of their contract, until properly terminated.
This will end up being a nasty train wreck for both sides. I don't see this promotion lasting very long.
The phone companies usually wait until around 6 months before sending your unpaid balances off to collections. I would hope that T-Mobile would have the cards sent out well before that long after you switch to them.
Tmobile went back on their word in my case.
I paid off the eip, $630 and have a $0 balance now, taxes were paid at original purchase. So over this.
Apparently my plan is now 'prepaid' and eligible for 200mb free without all the on demand crap.
Now I don't trust tmobile...
I paid off the eip, $630 and have a $0 balance now, taxes were paid at original purchase. So over this.
Apparently my plan is now 'prepaid' and eligible for 200mb free without all the on demand crap.
Now I don't trust tmobile...