I'm trying to use the Apple GiveBack program but this company they're partnered with for the trade-ins (Brightstar) is COMPLETELY incompetent.
I sent them my 42mm Series 2, for which they quoted me $115. The jackass that received and inventoried my watch marked my quote down, because he thinks it's a Series 1. I've never owned a Series 1. When you fill out the online form for the trade-in, Apple makes you enter the serial number, which I did -- I read it directly off the device, and the site even confirmed the serial matched a Series 2. I've been going back and forth with Brightstar over the phone for a week. No one can seem to help, no one will call me back despite being told repeatedly that I'll hear back on my case within a couple days each time I call, no one speaks anything but broken English there. Apple won't help either. I tried calling them and they said it's out of their hands. Thoroughly frustrated with this process.