My guess is that poster does not have an affected MBP and therefore is not concerned with the outcome. More of the "I've got mine and I'm just fine" mentality.
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How should Apple resolved the 2011 MacBook Pro video issue?
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So if the extended warranty ends and your GPU failed, what are you going to say?
Oh, whoops! Pay more $$$ to fix it?
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So what are you proposing then?
I mean we can talk here in this thread until we are all blue in the face, that does not alter the fact that Apple has a program in place. You have your opinions on the matter, others may or may not have the same opinion but the fact remains. Apple decided on a course of action. Like it or not, apple made their decision on how to address this situation
Options are simple, continue to purchase Apple`s offering`s or move on. This is very clear, and as poor a track record Apple has with the 15" MBP with dGPU there are many others who are far worse.
In general Mac`s are very reliable, however Apple`s focus to deliver "thin & light" has ultimately compromised the 15" MPB reliability over the years.
Q-6
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Agreed, all this talk of getting a new laptop instead of apple's current repair program is pie in the sky fantasy because its never going to happen.
I love all the misinformation thrown around in this thread. REBALLING DOES NOT FIX THE ISSUE. The issue is inside the package. The heat used to remove and reattach the reballed GPU to the board temporarily "fixes" the issue in the package and gives the illusion that reballing fixed it.
The issue is non lead solder cracking at high temperatures, just like what happened with the Xbox360. Reballing with lead based solder fixes the issue.
If you seriously think there's another problem at play here, please replace the word "package" with whatever you actually mean by "package". Package = laptop? Package = GPU? Package = logic board?
What issue? I'd love to see some information detailing the specific cause. AFAIK, reballing is the only cure, which will only kick the can down the road, given the lead solder
Package was used correctly. The GPU package. I am not going to break it down further. You all should read about flip chip before you start throwing out "facts".
Rossman has a great video about this.
What I want is for Apple to either fix the underlining issue or replace the laptop with a model that doesn't have the issue.
I bet you can make the same argument before Apple even acknowledged the issue.
Oh, Apple sold lemons and won't do anything about it.
Let's just throw our hands up in the air.
They sold a laptop to you five years ago, and have supported that laptop since that time. That is 5 years of service. You seem to expect a company to service a product indefinitely, which is not how things work.
That's not going to happen.
Apple provided a solution, and they're not going to do anything more, in fact that solution expires at the end of the year, so they're getting ready to close the book on this problem, even though you're not prepared to accept the inevitable.
Yes & no, as consecutive failure of the Logic Board due to the dGPU can result in a new rMBP being offered to the customer, however this does appear to be somewhat discretionary.
Apple has rather made habit of pushing the thermals on the 15" nor are their actions benevolent, rather more damage imitation. Until people stop purchasing Apple will very likely continue on the same path, carefully cultivating their image versus reality. Simple answer is if you are concerned with longevity don't but a portable Mac with dGPU as chances are issue will develop in time, nor will Apple rush to the rescue unless compelled to by court action...
Apple`s primary interest is great margin`s everything is driven by this, a point worth considering...
Q-6
No. I expect Apple to fix what is clearly a design flaw.
If something else unrelated to the GPU failed, I would accept it and won't expect Apple to pay for it, but the matter is that Apple knew about the GPU issue a long time ago.
Also, you keep saying that the laptop is over 5 years old. My Late 2011 model was purchased in 2nd half of 2012 and is NOT even 4 years old.
What Apple is doing is putting short term gain over long time gain.
Happy repeated customers provide the most long term profit.
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Under UK law you might reasonably expect the device to last at least 6 years, especially for the price. Since we've already established the flaw is there at the point it's sold, you would probably be entitled to a refund less some charge for the time that you were able to use it. Obviously that all depends on someone being bothered enough to lawyer up, and the repair program heads that off.
The worst part really is that Apple dragged their feet over starting the repair program until there was the threat of a class action. They're not being proactive in finding everyone who paid for a repair (bonus points For not even being consistent about whether the repair would be free or not…) to give a refund and likely sold a bunch of laptops to people who would have stuck with what they had if they could have get the repair for free. Poor show (even if the competition are no better).
The worst part really is that Apple dragged their feet over starting the repair program until there was the threat of a class action. They're not being proactive in finding everyone who paid for a repair (bonus points For not even being consistent about whether the repair would be free or not…) to give a refund and likely sold a bunch of laptops to people who would have stuck with what they had if they could have get the repair for free. Poor show (even if the competition are no better).
Being a reasonable person, I would decide to scrap it seeing as it's past it's typical life span, or get it repaired with lead based solder.
My Ford Fusion's transmission died just 4k miles out of the 60k warranty period, ....... they didn't cover the replacement, and although I'd have loved it if they had, I didn't expect it.
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While I understand what you're saying with this comment, it's a little different.
If Ford had known that there were transmission problems with your model Fusion and neglected to do anything about it, I'm sure you'd expect them to replace it since is was well known. If they didn't, you'd be upset about it.
Now I'm not expecting Apple to continually replace the board for my 2011 MBP, which is actually 4 years old going by the date I purchased it, however they should've done something about the problem early on when it was first reported.
I am trying to get the most out on my MBP. I paid a good amount of money for his device and I really don't think I would need to upgrade to a newer device since money is tight for me, in which case I will just get it reballed with lead solder. If I can get 1-2 more years of life out of it with minimal probs, then I'm ok with it.
Well, in that case you should do some investigation. Does the specific model of Ford Fusion has a higher than normal rate of transmission failure?
Suppose there were a lot of complains about the transmission failing during and shortly after the warranty due to a design flaw, then Ford absolutely should fix your transmission for free.
In the United States, these are covered under what's call "Lemon Laws".
In this case, the product would clearly failed the implied warranty.
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You're free to sue Apple instead of arguing on the internet. You seem to think you have a case.
Ford handled things much the same as Apple.
What's reasonable? - well the answer to that question is quite predictable if you're asking an unreasonable person.
Why Did Ford Extend Its Warranty On My Ford Focus Or My Ford Fiesta?
My Late 2011 MacBook Pro is still working so I currently don't have standing to join the class action lawsuit.
You do what I did. Three major repairs on my early 2011 17" Macbook Pro (motherboard twice, top case once) and they replaced it with a like-for-like 2015 15" Retina model. That means a fully maxed out $3000 model (1TB SSD, dGPU, 16GB RAM). Even threw in a thunderbolt to ethernet adapter. I love the 17" screen, but I love how blindingly fast this thing is.
Sorry if off topic, but I could use some advice.
I am experiencing the video card issue for a second time with my 15" early 2011 MBP - happened just this morning. Blue screen with jagged lines, then an attempt to reboot and each time it ends with a grey screen. It was repaired for this same issue about two years ago by a Apple authorized dealer. I have an appointment at an Apple Store tomorrow morning to deal with the current problem. Does the fact that my machine was repaired for this already once make me ineligible for another repair? I'm not sure if I should mention the previous repair, play up how this is the second time this is happening, or not mention it at all?
Thanks in advance for any help, and sorry if I'm out of line for posting here (feel free to mention another thread where I should ask about this).
I am experiencing the video card issue for a second time with my 15" early 2011 MBP - happened just this morning. Blue screen with jagged lines, then an attempt to reboot and each time it ends with a grey screen. It was repaired for this same issue about two years ago by a Apple authorized dealer. I have an appointment at an Apple Store tomorrow morning to deal with the current problem. Does the fact that my machine was repaired for this already once make me ineligible for another repair? I'm not sure if I should mention the previous repair, play up how this is the second time this is happening, or not mention it at all?
Thanks in advance for any help, and sorry if I'm out of line for posting here (feel free to mention another thread where I should ask about this).