How should Apple resolved the 2011 MacBook Pro video issue?

[coolant113]

My second Logic Board repair has failed today. It didn't even last 4 months. The backlight doesn't to on, I can barely see the mouse to login... It goes and turns itself off before anything else shows...

I want apple to take this lemon POS back since it's going into the 4th logic board.

What you need to do is call Apple and escalate the situation to Apple Customer Relations. You need to explain to them your situation and give them a timeline of the events of when what happened in relation to the issue in a nice and calm way. The people in Customer Relations are extremely helpful and nice, and they will do their best to keep escalating your issue until the outcome favors you. You will go thru multiple levels of management and probably spend a few hours on the phone over a long period of time. I did this when I kept having the problem and after about a month of going back and forth with them, they approved my request for a new Macbook Pro. It works, you just have to be patient and be very nice to Customer Relation team and they will take care of you.

 

[Queen6]

My second Logic Board repair has failed today. It didn't even last 4 months. The backlight doesn't to on, I can barely see the mouse to login... It goes and turns itself off before anything else shows...

I want apple to take this lemon POS back since it's going into the 4th logic board.

If you have AppleCare, Apple may care, if not they will likely just blow you off with yet another refurbished Logic Board. This is how Apple operates, ignore & disregard clear and obvious customer issues like the 2011`s dGPU, until Apple is advised that it will loose in a court of law, only then to launch some half assed program designed to minimise Apple`s exposure, wash, rinse, repeat.

Looking Like the iPhone folks are going to suffer the same fate shortly...


Q-6

 

[Nunotex]

If you have AppleCare, Apple may care, if not they will likely just blow you off with yet another refurbished Logic Board. This is how Apple operates, ignore & disregard clear and obvious customer issues like the 2011`s dGPU, until Apple is advised that it will loose in a court of law, only then to launch some half assed program designed to minimise Apple`s exposure, wash, rinse, repeat.

Looking Like the iPhone folks are going to suffer the same fate shortly...


Q-6

I ve had that issue w my 6 plus for about 4 months now

 

[Queen6]

I ve had that issue w my 6 plus for about 4 months now

Was a time I would have defended Apple, now I half expect it...

Q-6

 

[maflynn]

My second Logic Board repair has failed today.

The issue is that the 2011 logic boards are not being manufactured any longer, so any repairs are done using previously failed logic boards. I think the issue is now that apple is only getting heavily failed logic boards that their reballing/repairing process isn't up to fixing. Its a completely temporary fix. If you get another repair, it will be a temporary solution.

The only permenant solution is to buy a new laptop imo.

 

[rusti_knight]

Sigh. My logic board finally failed this week, according to what I've been reading. I'm taking it in to be looked at tomorrow and see if it's eligible for the repair plan. I had planned to buy a new MBP in the spring, but it looks like the repair may not even last that long.

If the repairs really are that temporary that sucks, had thought to Bootcamp the old machine and use it to run some garment decoration programs that are Windows only instead of having to get a dedicated PC for that.

 

[maflynn]

I had planned to buy a new MBP in the spring, but it looks like the repair may not even last that long.

I believe the repair program runs through December 2016, so you may be on borrowed time, by the time 2017 comes around

 

[rusti_knight]

I believe the repair program runs through December 2016, so you may be on borrowed time, by the time 2017 comes around

Heh, it won't even boot right now, just green lines all over the start up screen, then the gray screen, as generally described. I'm hoping it's eligible for the repair (it ought to be, bought May-ish 2011, and would be repaired within this next week I think) but I was also hoping the repair was a little more durable/permanent than I see it seems to be.

Ah well.

 

[maflynn]

Heh, it won't even boot right now, just green lines all over the start up screen

Oh definitely get it repaired now, my post was more about 2017, where if it fails again (after this current repair) in 2017, then you'll be without a machine.

 

[rusti_knight]

Oh definitely get it repaired now, my post was more about 2017, where if it fails again (after this current repair) in 2017, then you'll be without a machine.

Understood, thanks!

 

[jerryk]

The only permenant solution is to buy a new laptop imo.

Agreed. The design was flawed and any fix is just a temporary patch. Just like cars, there are certain models and years that have flaws.

My 2009 Ford Escape had a unfixable flaw with the throttle. When you pressed the accelerator after coasting for more than 20 seconds the engine died. 3 recalls, lots of parts changed, and no fix. I took maflynn's approach and traded it in on a different car.

 

[OverSpun]

The issue is that the 2011 logic boards are not being manufactured any longer, so any repairs are done using previously failed logic boards. I think the issue is now that apple is only getting heavily failed logic boards that their reballing/repairing process isn't up to fixing. Its a completely temporary fix. If you get another repair, it will be a temporary solution.

The only permenant solution is to buy a new laptop imo.

I'm not surprised why second repair failed so quickly. I need to start talking to Apple about this issue since the recall repairs end at the end the year. My laptop's display has been toast for months but my external display works meanwhile. I'm just sick taking the computer to the store since it took 3 trips for each repair since they inspect and test before repairs. My logic board fails were intermittent, worked fine for a few hours then nothing. It's obviously 100% broken this time without any video.

I will definitely need a new (actually reliable) laptop soon after so many failures with this laptop which has been the worst laptop that I've owned in my life. All my other Macs still work. One is 25 years old and still works! Haha.

edit: It's already struck out with 3 failures. I am going to have it repaired this week to see how long it lasts this time.

 

[ajcgn]

I'm not surprised why second repair failed so quickly. I need to start talking to Apple about this issue since the recall repairs end at the end the year. My laptop's display has been toast for months but my external display works meanwhile. I'm just sick taking the computer to the store since it took 3 trips for each repair since they inspect and test before repairs. My logic board fails were intermittent, worked fine for a few hours then nothing. It's obviously 100% broken this time without any video.

I will definitely need a new (actually reliable) laptop soon after so many failures with this laptop which has been the worst laptop that I've owned in my life. All my other Macs still work. One is 25 years old and still works! Haha.

edit: It's already struck out with 3 failures. I am going to have it repaired this week to see how long it lasts this time.

For what it's worth, its been about two years and counting now since I got my 2011 MBP reballed and it's still working. Best of luck.

 

[OverSpun]

For what it's worth, its been about two years and counting now since I got my 2011 MBP reballed and it's still working. Best of luck.

Thanks! I picked up the machine from the 3rd repair today ( new Logic Board & Display ). It is more than likely refurb parts since Apple has recently listed the 2011 MBP as "vintage". I'll stay positive that it'll work longer this time.

I suggest anyone to visit the genius desk and have their '11 MBP fully tested before the recall ends at the end of the year. Or else you would have to pay for repairs. I would not have been happy to pay for 3 new logic boards and 2 displays that my 3 repairs required. I am definitely fortunate that Apple has been helpful to have it handled.