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The manager informed me there was no policy setup for this scenario and I could bring it in, but he would figure out what to do when we got there.

ah, the story becomes clearer. the manager said there was no preset policy but that he would work out what to do. whereas your initial post gave the impression that there wasn't anything the store could do.

be good. take the phone to the store.
 
They refused to provide me with any personal information, phone number, e-mail etc.

As well, them not having a plan in place for this scenario explains two things.

People who find iPhone's DON'T bother looking for the original owner.

People don't lose their $400.00 iPhone's that often.

No, sorry, I think you misunderstood me. I meant at least mail it to the store, to the attention of the manager you spoke with. Then let him do the legwork to get the phone returned to its rightful owner.

That's assuming you aren't in the vicinity of the 5th ave store with 5 minutes to spare.
 
No, sorry, I think you misunderstood me. I meant at least mail it to the store, to the attention of the manager you spoke with. Then let him do the legwork to get the phone returned to its rightful owner.

That's assuming you aren't in the vicinity of the 5th ave store with 5 minutes to spare.

So, now I should spend money to ship the phone to the 5th Avenue store, and leave it in the hands of an Apple associate and or manager to make sure it gets back to the original owner when Apple has no standing policy in place when this type of scenario presents itself?

Judging by the two people I spoke to, associate and manager, their tone was one of, "why are you even calling about this?"

With the amount of business they do, and sounding extremely surprised about this occurance, I suspect no one has found a lost iPhone and tried returning it. Nor did they get a call about just purchasing an iPhone and lost it and to be on the look out for someone who might be looking to return it.
 
So, now I should spend money to ship the phone to the 5th Avenue store, and leave it in the hands of an Apple associate and or manager to make sure it gets back to the original owner when Apple has no standing policy in place when this type of scenario presents itself?

yes. or take it there.
 
yes. or take it there.

You seem like a generous soul, PM me so I can give you my address to send the postage amount too.

I did what I could, and Apple was not helpful nor seemed to care too much about the situation.

This entire experience should help remind everyone to keep their valuables close to them and to not be as absent minded to make a purchase as large as that and treat it with the same respect as a gum wrapper.
 
So, now I should spend money to ship the phone to the 5th Avenue store, and leave it in the hands of an Apple associate and or manager to make sure it gets back to the original owner when Apple has no standing policy in place when this type of scenario presents itself?

Judging by the two people I spoke to, associate and manager, their tone was one of, "why are you even calling about this?"

With the amount of business they do, and sounding extremely surprised about this occurance, I suspect no one has found a lost iPhone and tried returning it. Nor did they get a call about just purchasing an iPhone and lost it and to be on the look out for someone who might be looking to return it.

You're making a lot of assumptions based on one conversation you had.

If you keep the phone yourself, there is a ZERO percent chance of it being returned to the person who spent $400 for it.

If you return it to the store, you know they have the credit card receipt and probably an email address. It's a decent shot.

If you're just looking to rationalize your decision to gift someone else's iPhone, then good luck to you.

But if you really wanted to return the phone, I'm sure you could find a way.
 
You seem like a generous soul, PM me so I can give you my address to send the postage amount too.

I did what I could, and Apple was not helpful nor seemed to care too much about the situation.

This entire experience should help remind everyone to keep their valuables close to them and to not be as absent minded to make a purchase as large as that and treat it with the same respect as a gum wrapper.

i think you just want to keep it and you're attempting to justify that position.
 
i think you just want to keep it and you're attempting to justify that position.

I went out of my way to see if anyone had reported it to the lost and found at Grand Central Station.

No Luck.

I then called the 5th Avenue Store attempting to see if anyone had called in about a lost phone.

No luck.

I was not about to spend the rest of my day traveling around spending money and turning into a detective to try and correct someone's extremely foolish mistake.

I did what I could, and a majority of people would have not even thought twice about trying to return it. Especially with an item as hot as an iPhone.

Again, its a lesson learned for someone, and a lesson for us all to be more careful with our personal possesions. Especially ones JUST purchased. :cool:
 
you did try. you could try more. or not. it's up to you. most people probably wouldn't do any more. but i'd take it to the apple store.
 
I did what I could, and a majority of people would have not even thought twice about trying to return it. Especially with an item as hot as an iPhone.

Again, its a lesson learned for someone, and a lesson for us all to be more careful with our personal possesions. Especially ones JUST purchased. :cool:

Well, then enjoy today's good fortune.

And I hope you're fortunate enough to never make such a mistake with something so valuable.
 
The OP put forth some effort. What else should they realistically do? They could keep trying, but it becomes a burden, for being in this position.

Overall, I happy I didn't find it cause it sounds like more of a mess than a blessing, thats for sure.
 
If it were me I'd try harder than that to return the iPhone to the unfortunate person who left it on the train. Perhaps it's above and beyond what's necessary, but it's certainly how I'd want someone to treat me if it was my phone that got lost.

While I could probably keep the phone without feeling guilty I'd prefer to find a resolution I could really feel good about.

exactly. the op could have pressed harder to find the owner of the iphone. because all iphones are purchased with credit cards, the apple store can very easily find the original owner of the phone.
 
Let me tell you all a story.


I was staying in an apartment when my home was being built. It was a very expensive apt. There was a nice young girl across from me that moved out. For some reason I kept getting her mail. One of the items was a credit card statement. I wedged it in her door for her to get. At this point in time I did not know she had moved. A few hrs later I saw from afar the maintenance man take her mail from her door and open it as he walked down the stairs. My jaw was dropped. I did not see where he went. I was at the pool and he walked around the building. I went to the office a few hrs later and asked why he had opened the mail. The manager flat our denied him doing it. I then called the credit card company that the statement came from. They refused to notify her or cancel her card number or do anything. I then called the police. They told me they couldn't do anything and told me to call the post office. I called the post office and they supervisor there could not care less. He told me to come in and get a form to fill out and send it in but told me nothing would be done about it.

So you see, in real life nobody gives a rats ass. Better to just keep that damn phone and be done with it.
 
Contact Metro North. That is probably where someone will come looking for it. If they can identify the train it was on (origin, destination, time, date), then it is no doubt theirs. I think most people would call the Metro North to see if it was found. It wouldn't even occur to me to call Apple.

EDIT: Oh, I see that maybe you did. Well, if it is claimed, you will be glad about it, and if it is never claimed, you will give your sister the phone with no sense of remorse. It's nice to hear a story about someone doing the right thing. We all need to act a bit more like you have.
 
When you pickup an item not belonging to yourself, you are accepting the responsibility of doing your best to locate the owner. Otherwise, you shouldn't touch it; it's not yours (this is known as stealing).

I would have called the Apple Store with the serial number and my contact information, and informed the manager that I would hold the iPhone while the owner was being located (either by tracking the serial number, or waiting for the owner to call the store). If the owner was located by either means, he/she would have to give the approximate location of where they left the iPhone. If they did, the iPhone is theirs (again).

I also would have filed a lost/found report with the police.

In the event the rightful owner was located, your time didn't go to waste, as you did a very nice deed. In the event that the owner was never located and you were allowed to keep the iPhone, your hard work obviously paid off.
 
Well its like this. The iphone has a serial number. That number is on the receipt. When you plug in the iphone to use it the SN is sent to ATT to activate it. Using a cell phone triangulates your position. Expect your sis to be arrested for using that cellphone in the future.

This is of course only possible if the person who bought it follows through with this scenario but seeing as how they were stupid enough to lose it in the first place they probably won't.

Please, that will never happen. You watch too many movies.

OP, I would investigate returning it to the store and if they can look up the customer who bought it by the serial. Call them. If they refuse or say they can't, then keep it. You have done more than enough.

Everyone else can get off their high horse.

what does that mean?

That no receipt was found in the bag..................or around the bag..........
 
When you pickup an item not belonging to yourself, you are accepting the responsibility of doing your best to locate the owner. Otherwise, you shouldn't touch it; it's not yours (this is known as stealing).

I would have called the Apple Store with the serial number and my contact information, and informed the manager that I would hold the iPhone while the owner was being located (either by tracking the serial number, or waiting for the owner to call the store). If the owner was located by either means, he/she would have to give the approximate location of where they left the iPhone. If they did, the iPhone is theirs (again).

I also would have filed a lost/found report with the police.

In the event the rightful owner was located, your time didn't go to waste, as you did a very nice deed. In the event that the owner was never located and you were allowed to keep the iPhone, your hard work obviously paid off.


Quoted for truth.
 
For some reason, it just seems wrong that you are telling all of us about this. I think this is one of those noble deeds I would keep to myself. I also think that it is wrong for you to be putting someone else down for making such a costly mistake. Shame on you!

+3 or whatever number we're on.

However, lucky you to find it but really...no need to put someone down. We're all forgetful now and then.
 
When you pickup an item not belonging to yourself, you are accepting the responsibility of doing your best to locate the owner.

Tell me in the law where I can find this statute. Or is this just the moral code of EricNau? :confused:
 
Seriously, though, I think the 5th avenue store should take the phone back and issue the original buyer a credit. They know who bought it.

That's a very good idea. When I buy from the Apple store they ask for my email address. Couldn't they look up the person's email and contact them? Like you said, it could always be returned to the store and credited. That would have been the honorable thing for Apple to do.
 
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