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Does anyone know how iCloud Custom Email Domains handle shared mailboxes, or shared email addresses? Can an email address be assigned to two or more family members - or does it have to be assigned to only one with rules to forward to others? (Do server side rules work for this in iCloud?).
You could always create a third iCloud account that is shared, add it to your shared family, and then just add it to both of your email programs.
 
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Ability to have shared mailboxes or email addresses don’t exist in iCloud as far as I know.
 
Sigh. Still can’t add any email addresses (beyond the first one I added to one domain. Can’t add any new ones to that domain, or any at all to a second domain.)

No matter what address I come up with I get “There was a problem adding this email address. Try again later.” Been going on for days.

Weirdly, I just tried to add an email address for my daughter (on a shared domain), and it works.
 
I have the same issue. My custom domain name has been successfully added to my iCloud account, but I don’t see my email account anywhere in the settings, so I can only receive emails for now. I’ll wait, as it’s still a beta feature, but if anyone have a fix for that, I would be happy
Count me in on the same issue. First time I added the domain everything was fine. Then I had to re-added the domain. and now I'm able to receive emails but the email address doesn't show in the list of my email addresses.
 
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Still too many hops error here (albeit now being treated as spam by gmail) - I was hoping after a couple of days the glitch would be resolved. :oops:
Unfortunately, not.

I still receive the error, and Gmail sends the response to the SPAM folder, just as you said.
 
Has anyone actually seen a statement or any documentation from Apple officially talking about this feature being available in Beta? I've only seen this topic and other "news" articles.
 
Has anyone actually seen a statement or any documentation from Apple officially talking about this feature being available in Beta? I've only seen this topic and other "news" articles.
Well... the main indicator of the "beta" status is that it is available only at beta.iCloud.com, and it's not available at iCloud.com.

Moreover, it was announced at the WWDC21 together with iOS 15 (etc.), which is still in beta.

Polish support pages are non-existent or in English, so it's also an indicator that the feature is in progress since 99.99% of support pages are usually localized.
 
Unfortunately, not.

I still receive the error, and Gmail sends the response to the SPAM folder, just as you said.
Same here. Odd though that this only seems to be affecting a subset of users. If it was down to misconfigured Apple servers you’d think it would affect more/all users….
 
Well... the main indicator of the "beta" status is the fact that it is available only at beta.iCloud.com and it's not available at iCloud.com.

Moreover, it was announced at the WWDC21 together with iOS 15 (etc.) which is still in beta.

Polish support pages are non-existent or in English are also an indicator, since 99.99% of support pages are usually localized.

I understand that and it wasn't my question. Even being a Beta service, there's usually some sort of documentation or announcement from Apple (WWDC doesn't count). I haven't seen any. Which is why I think they don't actually intend for anyone to be using it really so people really need to expect issues.
 
I understand that and it wasn't my question. Even being a Beta service, there's usually some sort of documentation or announcement from Apple (WWDC doesn't count). I haven't seen any. Which is why I think they don't actually intend for anyone to be using it really so people really need to expect issues.
That's the current situation, however, there was the documentation while I was configuring it. (see the edit below)

Here's a snapshot:

1630485713933.png


1630485731712.png

...

1630485748418.png



So I take it as "Apple's documentation" ;)


EDIT:

Oh, it's still here: https://support.apple.com/en-us/HT212524

and it got translated to Polish: https://support.apple.com/pl-pl/HT212524
 
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That's the current situation, however, there was the documentation while I was configuring it. (see the edit below)

Here's a snapshot:

View attachment 1825872

View attachment 1825873
...

View attachment 1825874


So I take it as "Apple's documentation" ;)


EDIT:

Oh, it's still here: https://support.apple.com/en-us/HT212524

and it got translated to Polish: https://support.apple.com/pl-pl/HT212524

Again, not quite what I was asking about. But OK.
 
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Has anyone actually seen a statement or any documentation from Apple officially talking about this feature being available in Beta? I've only seen this topic and other "news" articles.
I was thinking along the same lines as you; this just seems to be something that someone stumbled across, as if Apple are getting it ready to release as Beta but aren't quite there yet despite the banner/links on beta.icloud.com. For example, the online instructions page that's mentioned a couple of posts above this wasn't there when this story was first published, the link just took you to a generic iCloud mail page with no reference to custom domains. I would have expected those to be in place before the beta was officially launched.

The inconsistent and unpredictable behaviour of this right now (I get different results every time I try exactly the same thing) probably means that Apple are doing a lot of (final?) configuration and tweaking behind the scenes and we'll hopefully see it properly go beta within the next couple of days. Fundamentally, a beta is meant to be a "we think we've nailed it, we just want to check it in the real world" and not "this is very much a work in progress" which this seems to be right now.
 
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I was thinking along the same lines as you, this just seems to be something that someone stumbled across, as if Apple are getting it ready to release as Beta, but aren't quite there yet despite the banner/links on beta.icloud.com. For example, the online instructions page that's mentioned a couple of posts above this wasn't there when this story was first published, the link just took you to a generic iCloud mail page with no reference to custom domains. I would have expected those to be in place before the beta was officially launched.

The inconsistent and unpredictable behaviour of this right now (I get different results every time I try exactly the same thing) means that Apple are doing a lot of final configuration and tweaking behind the scenes and we'll see it properly go beta within the next couple of days. Fundamentally, a beta is meant to be a "we think we've nailed it, we just want to check it in the real world" and not "this is very much a work in progress".

I agree. I think that someone just stumbled across it and we've all jumped on it too early. That said, the only issue I have had, except the way you add accounts to third-party mail apps, has been that I never received the initial setup email from Apple. My Apple ID email is the same one as my custom domain so it was automatically verified but I never got the setup email people have mentioned. Not really a problem as I had all the details for the DNS records but that was the only oddity.

You'll also note that the support docs linked above tell you to do go icloud.com/settings, not beta.icloud.com/settings so that's them just getting prepared for production launch.
 
Here is another curve ball, I wanted my Apple ID to be the same as the custom domain for whole family. The only way to do that is to have the domain setup on a different email service (e.g. office 365), then change Apple IDs to use the custom domain email address and then move over the email to iCloud.

This worked fine for adults but for child accounts in my family this removed their @iCloud.com email addresses from their Apple ID and they now don’t have access to any mailbox. On their devices they are being asked to create a new iCloud email address to use iCloud mail.
I had to get in touch with Apple support to help in re-linking back their previous iCloud email back to their accounts but the support person was stumped and had to escalate this.
 
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Just had two non-delivery reports for separate messages forwarding from gmail to my custom domain - anyone else getting errors? It was working fine previously
 
Hello,

I couldn't find an answer to this question, found small lil bits of info here so I'll ask directly,

When you add email and then delete it you can't use it as "From" right ? will apple will let us use it again (coz now its in beta) ? it was so buggy at launch that I tried to add and delete my domain 3 times, after adding it successfully now I can receive but I cannot send any email with that address :(
 
I agree. I think that someone just stumbled across it and we've all jumped on it too early. That said, the only issue I have had, except the way you add accounts to third-party mail apps, has been that I never received the initial setup email from Apple. My Apple ID email is the same one as my custom domain so it was automatically verified but I never got the setup email people have mentioned. Not really a problem as I had all the details for the DNS records but that was the only oddity.

You'll also note that the support docs linked above tell you to do go icloud.com/settings, not beta.icloud.com/settings so that's them just getting prepared for production launch.
I've submitted beta feedback reports and had Apple reach out to me directly. So they are definitely supporting it in beta and investigating issues.
 
Still getting the "Error There was a problem adding this domain. Try again later."

I guess they don't need any more custom domains right now.
 
Is this working reliably for you now? I have done the same - ie deleted my domain and then re-added, a new address I added appears, but my original one is not showing...hoping it will appear at some point!!
Yep, so far so good … but the address is still not shown via Mail on beta.icloud.com.
 
Yep, so far so good … but the address is still not shown via Mail on beta.icloud.com.
Thanks David - at the moment I don't have my domain MX records pointed to Apple as I don't want to miss any mail / be able to respond, I am hoping to wait until the 'from' address re-appears before repainting the MX back to iCloud.

Am I missing something obvious that will disrupt that? ie will the address fail to re-appear if I don't do the MX records first??
 
I've submitted beta feedback reports and had Apple reach out to me directly. So they are definitely supporting it in beta and investigating issues.
May i ask where di you submit your feedback? so i can do the same? thanks!
 
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