Here goes my rant
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AVOID IFIXDIRECT AT ALL COSTS. They are extremely unethical and dont care about their customers at all. They make several claims to have great customer service on their site, however this is a joke and as superficial of a claim as they come.
I ordered their colorswap service on a Thursday, and was told I would receive a shipping label to send them my phone that day. When I had heard NOTHING from them until Monday, I shipped my phone out to them at my own expense. On Monday they told me I would have the phone back in my possession on that Wednesday
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On Thursday, when I hadnt received anything, I give them a call. I am told that they were running a bit behind schedule but that my phone WAS shipped out via USPS express mail (overnight) on Wednesday. They provided me with the tracking number which showed only electronic shipping info received. They assured me it had shipped and that USPS was slow to update tracking.
For the next 12 DAYS, USPS tracking info still shows the same status. On the rare occasion I could get a hold of ifixdirect, they would blame USPS and assure me they had shipped my phone. One CS rep even said that she would initiate a lost item trace with USPS to locate it.
TWO WEEKS from when I originally sent out my phone I finally received it. To my surprise, it had be shipped by ifixdirect the DAY BEFORE with a DIFFERENT label number. This then perfectly explains why the original tracking number never showed any updates - Ifixdirect had never shipped it and was blatantly lying to me the entire time.
Now on to the phone
Wifi, GPS, and its compass were NONFUNCTIONAL when I got it back. Furthermore there was a blemish on the LCD display that was clearly due to a physical/hardware defect. I contacted Michael at ifixdirect on 11/29 and he agreed to send me a replacement screen. He guaranteed that I would have it on Wednesday (12/1) and that I should send my old screen back when I got the replacement. He said he would take my CC number as collateral until I returned the defective unit.
On Thursday (12/2), I am still yet to get the replacement screen. After many attempts, I finally get in contact with Michael who tells me it was shipped out and gives me a tracking number
.you know where this is going. Tracking info shows billing info received, AKA it hasnt been shipped. Michael/ifixdirect will not answer calls/emails.
In the mean time I opened up the phone to try to resolve issues with wifi/GPS/compass, and in the process, found that the damage to the LCD was done by whoever installed it. A screw was over-tightened right into the back of the LCD screen, damaging it
clearly their employees are highly trained and skilled as their website claims.
Finally on Monday (12/6) I file a claim with paypal, and tell my story. Ifixdirect replies by saying that I am the one who likely caused the damage to the LCD, and that they have asked me repeatedly to send the defective one back before they will ship the new one. I laughed when I read this because of how ridiculously false their claims were. I have since escalated it to a dispute.
Bottom line:
If you havent already ordered from them and are considering it: DONT DO IT!!!!
Their parts are either defective, or will surely become damaged/defective by one of their extremely unskilled employees. Furthermore they will lie to you with no hesitancy whatsoever. Dont count on paypal to save you if something goes wrong
they will blatantly lie to paypal as well to alleviate themselves of any fault.
If you have already ordered from them: DONT TRUST THEM AT ALL.
If they say have shipped something, it is 99.9% likely that they havent. They will very convincingly try to reallocate blame to USPS, but this isnt the case. If you are in a position where they say something was overnighted a matter of days ago and you still havent received it, I GUARANTEE YOU that the label number that the item finally ships with is NOT the same as the one they provided you when they claimed to have shipped it.
This is hands down the least ethical/greasiest company I have dealt with. All of their employees are trained to lie to you.
I think its hilarious that they offer an iPhone insurance plan as well. Youd be PAYING THEM to take your phone off your hands for a few weeks without knowledge of its whereabouts, lie to you, and then get the phone back in worse condition that it was in when you sent it. Sounds like a bargain to me.
