Yeah, I see the tipping system as a way for employers to guilt trip customers into picking up the slack for not paying their employees a fair wage. It’s a smoke screen they can hide behind.
And I don’t buy that tips is good way to motivate a worker to do a good job. If employers want to make it a commission-type job, that’s fine, but employers pay commission, not customers. Customers rate by either bringing their business or not.
Employers should take responsibility, pay employees a fair wage and charge customers what it costs.