It's unfair to blame the Genius for wifi thing because wifi is turned on by default and it automatically connects to open networks like the apple store's.
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Insulted by "Genius" at Apple Store
- Thread starter randyhudson
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No, you would get a pop up asking if you want to join. Maybe he pressed yes by mistake? Who knows, but I do feel the op's frustration with this whole ordeal.
You're rubber and I'm glue. blah, blah, blah. Way to add to the discussion.
god I dont know why people argue a point when they are not even correct.
do not post any more unless you know you are correct.
So let me get this straight. You came into the store with internet connectivity issues. The genius restore the iPhone to factory defaults and you have no more internet connectivity issues. How is the genius a "douchebag"? Also, insulting him/her (I doubt a girl would shave her head but anyway) by calling them a douchebag with a shaved head is not the right way to deal with things. The OP's story is full of flaws. Is the internet connectivity issue only with WiFi? Or 3G? Or both? From the story, it seems to be 3G only. So that must mean you either have a reception issue (the antenna is fine guys and there is no death grip) or you have low reception in your area. Blaming/insulting the genius for either issue makes no sense. The genius does not have any control over the reception.
I'd like to invite you to re-read the OP. He clearly says after restore, the internet was working because the Genius connected it to the wifi in the store to trick him. When wifi was disabled, and 3G was used, the problem persisted.
I agree with the OP. This genius did wrong.
Getting into a public physical altercation over a technical device malfunction is just beyond acceptable...no matter how "obnoxious" the apple employee could have acted, getting into a shouting match and escalating it into a physical confrontation was going to end badly for the OP...
There are many options for reporting poor behavior by an Apple employee to Corporate Customer Relations that would certainly have ended better for the OP...
The OP used poor judgment here...end of story...
I'm not defending the poor behavior by the Apple employee, but it seems the situation was escalated to becoming "untenable" by the OP...once the exchange got to the shouting stage, it was going to end badly for both parties...
As soon as the OP sensed the uncooperative behavior by the Apple employee, he should've/could've asked to speak to a manager and reported the rude behavior or simply gotten the name of the employee and called Apple Customer Retaliations to report the incident...
There are many options for reporting poor behavior by an Apple employee to Corporate Customer Relations that would certainly have ended better for the OP...
The OP used poor judgment here...end of story...
I'm not defending the poor behavior by the Apple employee, but it seems the situation was escalated to becoming "untenable" by the OP...once the exchange got to the shouting stage, it was going to end badly for both parties...
As soon as the OP sensed the uncooperative behavior by the Apple employee, he should've/could've asked to speak to a manager and reported the rude behavior or simply gotten the name of the employee and called Apple Customer Retaliations to report the incident...
Crabtree, Raleigh,NC
Some of them are great and others suck, I went up there and met with Gabriel, nice guy, but no help. I told him that I dropped lots of calls, he brings up a page and the report says I only dropped 1 call, my phone number, all i can say is, it is wrong!!!!! Takes out another phone from a black box and says they all drop when touching the metal band, and it does same thing.
Later I call the number for face time to see how it works, asks if I have received any texts? I say no, strange I think that I have not gotten any.
He tells me to send myself a text, I do and never get it, call back and they say call ATT and I do I, have the wrong imie something number, so that is why he only saw one dropped call etc...
not sure what I will do at this point, must likely return and purchase after the software fix, and if that does not work I am 300 dollars richer and go back to my great 3gs, and get iphone 5 next year
Some of them are great and others suck, I went up there and met with Gabriel, nice guy, but no help. I told him that I dropped lots of calls, he brings up a page and the report says I only dropped 1 call, my phone number, all i can say is, it is wrong!!!!! Takes out another phone from a black box and says they all drop when touching the metal band, and it does same thing.
Later I call the number for face time to see how it works, asks if I have received any texts? I say no, strange I think that I have not gotten any.
He tells me to send myself a text, I do and never get it, call back and they say call ATT and I do I, have the wrong imie something number, so that is why he only saw one dropped call etc...
not sure what I will do at this point, must likely return and purchase after the software fix, and if that does not work I am 300 dollars richer and go back to my great 3gs, and get iphone 5 next year
No, no, tell it like it is. Your invective is a reply to his post; you MEAN him personally.
And be aware: Someone's gotta do the job, because people like you and me insist on going to the Apple store to be helped immediately. If that weren't the case, you'd never set foot in there to deal with them, when you can just deal with apple support over the phone.
This seems to be pretty textbook of how retail interactions go: when you denigrate the person with the job of serving you, they tend to serve you badly. And I don't blame them.
If you hate them so much, don't contribute to their jobs: return the phone. Atop buying Apple products.
No longer dealing with people like you.
^ Touche'
(That WAS a good one!)I walked into an Apple store ONE TIME in my life to get a case and would never ever go back. I'll deal with their phone support if needed. The place gave me the heebie-jeebies.
"Someone's gotta do the job." HAHAHA-HOHOHO! The people who work in those stores would work there for nothing. There are thousands of people who would give their left-nut to work at ANY job these days.
I guess only people with poor experiences piss and moan about them even though they act like douches and expect everyone to bow down to them. I've had nothing but positive experiences at the Genius Bar and I don't walk in like I am owed something. Most of the people I have worked with go above and beyond any other service experience I've had. That says a lot for Apple and how they value the customer. Ever try to go into a Verizon store or another retailer and even get half the attention that you get when you go into an Apple store? Didn't think so.
If every iPhone 4 is having the problems described what the hell do you expect Apple to do about it? Return the phone or wait for a fix. Don't act like a little baby and go in to complain when you know nothing can be done about it. What did you expect?
If every iPhone 4 is having the problems described what the hell do you expect Apple to do about it? Return the phone or wait for a fix. Don't act like a little baby and go in to complain when you know nothing can be done about it. What did you expect?
You have to remember that customers are likely to get quite frustrated when the entire world knows a product has a design flaw, and the corporation says it's not true. That's going to create a lot of resentment, and leads to confrontations like we heard about today, where the employee at the store is having to tow the obviously ridiculous company line.
Don't blame the customer for the frustrated feelings. Apple is to blame for all of this, and all that is going to come of it.
But the whole issue is that, as the consumer, what good are you contributing to the situation other than wasting your breath? Return the phone or wait for a fix. You have 30-days. If you keep it past that date and still bitch about it then you are an idiot. I have a few glitches with my iPhone 4 but I expect Apple to fix them. I also have kept my 3GS in case they don't and I will return my iPhone 4 within the 30-days. I have a choice in the matter and so do you.
You walk in with the intent to just complain then it is a waste of your time and Apple's. They will eventually cave to the bad press and make things right. Just be patient. If anything,
OP: Don't waste your time with the "genius." I got a free bumper: https://forums.macrumors.com/threads/960068/
Follow your own advice. I like to invite you to re-read the OP. He obviously doesn't have good reception in his area or the Apple Store he went to. There is no problem with the phone itself, but with the cell tower. I think there was a bit of misunderstanding. The Genius probably took "the internet connectivity issues" to mean both WiFi and 3G. The OP even expressed surprise when the Genius told him about the official press release about the number of bars. The number of bars you have equal the signal strength. So if you have poor reception, you have low number or no bars all. And that means you have no connectivity. The iPhone in this case works perfectly fine. The Genius demonstrated this by connecting to a WiFi network to show that the networking components in the iPhone work perfectly fine. AT&T's cell towers however, is to blame.
The truth is, every industry has a bad apple (no pun intended) here and there. Lawyers, cops, doctors, engineers, etc. All of us probably work with one or have at some point.
My experience and, from what I read on MR, other folks' experience has been pretty darn good with the "Genius" staff (I hate that name too) at the Apple store. The majority of the time they have been friendly, cooperative and sympathetic. Sometimes all at once. I even had a lengthy phone conversation with the store manager to help resolve an issue (unrelated to this subject). He was incredibly apologetic and kept telling me he would do whatever it took to make me happy. And you know what? He did. In a big way.
Remember: These guys didn't design or manufacture the iPhone. They just get to take the shi*t from unhappy customers who, even after being told they can have a full refund, continue to bitch.
I know I wouldn't want to be in his shoes right now.
My experience and, from what I read on MR, other folks' experience has been pretty darn good with the "Genius" staff (I hate that name too
) at the Apple store. The majority of the time they have been friendly, cooperative and sympathetic. Sometimes all at once. I even had a lengthy phone conversation with the store manager to help resolve an issue (unrelated to this subject). He was incredibly apologetic and kept telling me he would do whatever it took to make me happy. And you know what? He did. In a big way.Remember: These guys didn't design or manufacture the iPhone. They just get to take the shi*t from unhappy customers who, even after being told they can have a full refund, continue to bitch.
I know I wouldn't want to be in his shoes right now.
There is never a justification to get into a physical altercation over something like this...there are many ways for a customer to deal with a rude or uncooperative employee...I can understand the frustration, but to get physical is just totally wrong and will ALWAYS end badly...
Actually genii or geniuses is correct (it's called a dictionary). And people like you are the reason I'm not a genius anymore.
Also genii never asked to be called so. It's just a job title and it pays better than a specialist. No need to hate on th for yet another thing they have no control over.
Lastly it's not a genii's job to take crap from customers, it's to fix a problem. So for everyone saying it's their job to take crap from customers are wrong. They are humans just like everyone and deserve respect.
Sent from my perfectly working iPhone 4
Actually, when you're a front line customer support rep for a corporation, you are no longer a human being for those 8 hours. You are the object that they purchased, to stop customers from bothering more important people. A punching bag for hire. During the time when you are on the clock, you don't deserve any more respect than a leased copy machine. You're just another company asset.
Actually I think the leased copy machine gets more respect, since nobody wants to pay for damaging a copy machine. And hurting a genius' feeling is soo satisfying.
Thankfully, "most" fairminded people are respectful even when frustrated and do in fact show respect to customer support...there are, of course, people that simply cannot be pleased, people that take advantage of any situation and try and push for all sorts of freeibies, and there are too, bad CSR's...
I've worked in CS and I can say that "most" people I dealt with were respectful and after their initial rant, kind and thankful and whenever I couldn't be of help and they asked for a supervisor, I was happy to arrange that for them...
I've worked in CS and I can say that "most" people I dealt with were respectful and after their initial rant, kind and thankful and whenever I couldn't be of help and they asked for a supervisor, I was happy to arrange that for them...
I've worked in customer service roles for over 25 years now. In that 25 years I've dealt with all sorts of people. In most cases fixing the issue was not a problem at all. In others, no matter what one tried to do, the customer was never satisfied. After reading what the OP posted, he fell into the latter.
The genius in the Apple Store was mainly doing his job, Oh and by the way, whenever you reset the iPhone, the Wi-Fi is automatically turned on since it is a default setting. Resetting the phone resets the phone to all the "default" settings. Whenever I walk into an Apple Store my iPhone and iPad automatically connect to the Wi-Fi network. The phone never "asks" through a pop up window or anything. The same holds true in McDonald's and now even Starbucks or wherever there is an "open or free" AT&T hotspot.
For the record, I have not experienced any problems at all with my iPhone 4 to date and I am in fact getting reception in places my iPhone 3G did not get reception in at all. I also work in a job where I see people and their cell phones on a daily basis (mainly they are using them to take pictures) and I can honestly say that over 90% of them are in some sort of a case. So I don't understand why all of sudden people have got their undies all bunched up because someone is saying buying a case can solve the issue with the antenna on the iPhone 4. Most people are gonna put the damn thing in a case anyway, is it because they are now being told to do so now or what? I don't get it. Every cell phone I've ever owned, I've had a case for, the iPhone 4 is no different.
With that in mind, here are three steps the original poster needs to follow.
1. Buy the case/bumper already, you're going to anyway. If it's the recommended fix, not only will you get better reception - your phone will have a more personal look and a little extra protection.
2. If you still don't like the phone for the reception issue, return it and when it is solved buy it all over again.
3, Dig out your bunched up undies out of the crack in your a** already and get a life.
The genius in the Apple Store was mainly doing his job, Oh and by the way, whenever you reset the iPhone, the Wi-Fi is automatically turned on since it is a default setting. Resetting the phone resets the phone to all the "default" settings. Whenever I walk into an Apple Store my iPhone and iPad automatically connect to the Wi-Fi network. The phone never "asks" through a pop up window or anything. The same holds true in McDonald's and now even Starbucks or wherever there is an "open or free" AT&T hotspot.
For the record, I have not experienced any problems at all with my iPhone 4 to date and I am in fact getting reception in places my iPhone 3G did not get reception in at all. I also work in a job where I see people and their cell phones on a daily basis (mainly they are using them to take pictures) and I can honestly say that over 90% of them are in some sort of a case. So I don't understand why all of sudden people have got their undies all bunched up because someone is saying buying a case can solve the issue with the antenna on the iPhone 4. Most people are gonna put the damn thing in a case anyway, is it because they are now being told to do so now or what? I don't get it. Every cell phone I've ever owned, I've had a case for, the iPhone 4 is no different.
With that in mind, here are three steps the original poster needs to follow.
1. Buy the case/bumper already, you're going to anyway. If it's the recommended fix, not only will you get better reception - your phone will have a more personal look and a little extra protection.
2. If you still don't like the phone for the reception issue, return it and when it is solved buy it all over again.
3, Dig out your bunched up undies out of the crack in your a** already and get a life.