You make it sound as though Apple can't win. The people talking about emojis are mostly just being flippant. The main underlying theme is existing users would prefer Apple hold off releasing new features no one asked for and instead concentrate on making their OS's solid and bug-free, with promised features that reliably work. That's not an impossible ask, it's just an unsexy ask that doesn't sell products to new people.
Agile Project Delivery and the SAFe way of working has a lot to answer for IMO, even though we have to follow it in my organisation too.