iOS 8.0.1 Causing No Service, Touch ID Issues on iPhone 6/6 Plus, Apple Support Recommends iTunes Restore

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macrumors bot
Original poster
Apr 12, 2001
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10,081



Following the release of iOS 8.0.1 this morning, numerous of users found that their cellular service was disabled, reporting "No Service" messages after updating. Affected users also appear to be experiencing problems with Touch ID, which seems to be completely non-functional.

It appears that the issue is limited to users who have an iPhone 6 or an iPhone 6 Plus, but affected devices span several carriers, including AT&T, T-Mobile, Verizon, and Sprint in the United States. Rogers subscribers in Canada have reported issues, as have EE subscribers in the United Kingdom and Vodafone subscribers in Germany.

Restarting an iPhone 6 or 6 Plus does not fix cellular functionality, nor does attempting to use "Reset Network Settings," but some users have reported that restoring iOS 8.0.1 via iTunes or doing the initial install from iTunes fixes the cellular connection issues.

Apple support has also recommended restoring iOS 8.0.1 via iTunes to fix the problem, as noted on Twitter and the MacRumors forums.
@dmarsh1996 apple support saying restore via iTunes to 8.0.1 to fix issue - Andrew Roberts (@arob_87) September 24, 2014
Users with an iPhone 4s, 5, 5s, or 5c have reported no issues, so iOS 8.0.1 is likely safe for those who do not have an iPhone 6 or 6 Plus. iPad owners have also had no problems with the update.

Update: Apple has pulled iOS 8.0.1 from the Developer Center and it is also no longer available via an over-the-air download.

Update 2: Apple says that it is actively investigating reports of problems and has pulled iOS 8.0.1 in the meantime. The company also says that it will provide information as quickly as it can.

Update 3: It appears that option-clicking on an iOS 8 file in iTunes will allow users to fix the issue without a restore. iMore has outlined the process:
1. Download iOS 8 for iPhone 6 or iPhone 6 Plus
2. Option (Mac) or Control (Windows) click on Update.
3. Choose the iOS 8 firmware file you downloaded in step 1.
4. Let iTunes do its thing
Article Link: iOS 8.0.1 Causing No Service, Touch ID Issues on iPhone 6/6 Plus, Apple Support Recommends iTunes Restore
 
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ct2k7

macrumors 603
Aug 29, 2008
6,323
652
London
I totally don't have access to a computer now, won't do until later today, and I use my phone for business purposes... now what?
 

xboxphanatic

macrumors member
Apr 29, 2010
56
2

WalterNeff

macrumors regular
Jan 26, 2010
115
20
May it's good that Steve is gone

… because all of this mishigas would have surely killed him.
 

Klae17

macrumors 65816
Jul 15, 2011
1,091
1,234
They delay Apple Watch so they can get it right. What's their excuse now?
 

macduke

macrumors G4
Jun 27, 2007
10,920
14,606
Central U.S.
*Bricks 10 million new iPhones*

Next keynote: "We've bent a brick. This is only something that Apple can do."

/sarcasm I love Apple but yeah, this is unfortunate.
 

Swingtime

macrumors newbie
Nov 14, 2008
3
0
Updated Thru iTunes and fixed issues!

Updated OTA, AT&T US. Hosed Cell connection and Touch ID. Downloaded the developer file for 8.0.1 from Apple Developer Site, updated thru iTunes and phone back to normal with 8.0.1. I imagine that any update thru itunes would work.
 

XboxMySocks

macrumors 68020
Oct 25, 2009
2,204
170
You don't need to do a full restore to fix the issue. I did the OTA update and lost service/touch ID. I then downloaded the ISPW and did an option check for update. iTunes then installed 8.0.1 again without needing to restore my data.
Thanks for the info. :)
 

AppleInTheMud

macrumors 6502
Jun 19, 2012
427
120
Vojens Denmark
Love the fanboys... (Like me ;-) ) always saying. "Don't mug Apple. Errors happen for everyone"

Yeaaa... But slowly this is daily at Apple :)

My iPhone 6Plus is now useless... My 5S works

"Hey Apple - You make a lot of BS lately. To much money to care?"
 

yg17

macrumors G5
Aug 1, 2004
14,935
2,534
St. Louis, MO
iTunes restore?

No thank you, I'll wait for 8.0.2. 8.0 doesn't have any bugs that would make upgrading to 8.0.1 worth the hassle.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,407
17,053
So OTA on the newer iPhones (6 and 6 Plus) seems to be the issue.
 

jakeness87

macrumors newbie
Sep 24, 2014
10
13
Updating from itunes

I updated via iTunes and skipped the touch id set up restored from my back up i have cell phone service AT&T and added my fingerprints in touch id both work now just as a suggestion to help fix those problems.
 
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