iOS 8.0.1 Causing No Service, Touch ID Issues on iPhone 6/6 Plus, Apple Support Recommends iTunes Restore

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Sep 24, 2014.

  1. MacRumors macrumors bot

    MacRumors

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    [​IMG]


    Following the release of iOS 8.0.1 this morning, numerous of users found that their cellular service was disabled, reporting "No Service" messages after updating. Affected users also appear to be experiencing problems with Touch ID, which seems to be completely non-functional.

    It appears that the issue is limited to users who have an iPhone 6 or an iPhone 6 Plus, but affected devices span several carriers, including AT&T, T-Mobile, Verizon, and Sprint in the United States. Rogers subscribers in Canada have reported issues, as have EE subscribers in the United Kingdom and Vodafone subscribers in Germany.

    [​IMG]
    Restarting an iPhone 6 or 6 Plus does not fix cellular functionality, nor does attempting to use "Reset Network Settings," but some users have reported that restoring iOS 8.0.1 via iTunes or doing the initial install from iTunes fixes the cellular connection issues.

    Apple support has also recommended restoring iOS 8.0.1 via iTunes to fix the problem, as noted on Twitter and the MacRumors forums.
    Users with an iPhone 4s, 5, 5s, or 5c have reported no issues, so iOS 8.0.1 is likely safe for those who do not have an iPhone 6 or 6 Plus. iPad owners have also had no problems with the update.

    Update: Apple has pulled iOS 8.0.1 from the Developer Center and it is also no longer available via an over-the-air download.

    Update 2: Apple says that it is actively investigating reports of problems and has pulled iOS 8.0.1 in the meantime. The company also says that it will provide information as quickly as it can.

    Update 3: It appears that option-clicking on an iOS 8 file in iTunes will allow users to fix the issue without a restore. iMore has outlined the process:
    Article Link: iOS 8.0.1 Causing No Service, Touch ID Issues on iPhone 6/6 Plus, Apple Support Recommends iTunes Restore
     
  2. ct2k7 macrumors 603

    ct2k7

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    #2
    I totally don't have access to a computer now, won't do until later today, and I use my phone for business purposes... now what?
     
  3. Goldfrapp macrumors 601

    Goldfrapp

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  4. carjakester macrumors 68020

    carjakester

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  5. ValSalva macrumors 68040

    ValSalva

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    #5
    You think this patch might have been rushed out a little too quickly? :eek:
     
  6. xboxphanatic macrumors member

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    #6
  7. carrrrrlos macrumors 6502a

    carrrrrlos

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  8. blevins321 macrumors 68030

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    #8
    Fine here on iPhone 6 (TMobile unlocked edition) using Fido service in Canada. Updated OTA.
     
  9. ZCT macrumors 6502

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    #9
    My 64Gb iPhone 6 on AT&T is working perfectly after the update.
     
  10. alazhaarp macrumors member

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  11. WalterNeff macrumors regular

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    #11
    May it's good that Steve is gone

    … because all of this mishigas would have surely killed him.
     
  12. MacFather macrumors 6502a

    MacFather

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  13. Klae17 macrumors 65816

    Klae17

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    #13
    They delay Apple Watch so they can get it right. What's their excuse now?
     
  14. macduke macrumors G3

    macduke

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    #14
    *Bricks 10 million new iPhones*

    Next keynote: "We've bent a brick. This is only something that Apple can do."

    /sarcasm I love Apple but yeah, this is unfortunate.
     
  15. Swingtime macrumors newbie

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    #15
    Updated Thru iTunes and fixed issues!

    Updated OTA, AT&T US. Hosed Cell connection and Touch ID. Downloaded the developer file for 8.0.1 from Apple Developer Site, updated thru iTunes and phone back to normal with 8.0.1. I imagine that any update thru itunes would work.
     
  16. XboxMySocks macrumors 68020

    XboxMySocks

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    #16
    Thanks for the info. :)
     
  17. ouimetnick macrumors 68020

    ouimetnick

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    #17
  18. g0odfr1end102 macrumors 6502

    g0odfr1end102

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    #18
    Fido (Canada) is affected as well. My 6+ lost access to their network.

    When can we expect an update?
     
  19. entzoe05 macrumors member

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  20. AppleInTheMud macrumors 6502

    AppleInTheMud

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    #20
    Love the fanboys... (Like me ;-) ) always saying. "Don't mug Apple. Errors happen for everyone"

    Yeaaa... But slowly this is daily at Apple :)

    My iPhone 6Plus is now useless... My 5S works

    "Hey Apple - You make a lot of BS lately. To much money to care?"
     
  21. Crosscreek macrumors 68030

    Crosscreek

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  22. yg17 macrumors G5

    yg17

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    #22
    iTunes restore?

    No thank you, I'll wait for 8.0.2. 8.0 doesn't have any bugs that would make upgrading to 8.0.1 worth the hassle.
     
  23. C DM macrumors Sandy Bridge

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    #23
    So OTA on the newer iPhones (6 and 6 Plus) seems to be the issue.
     
  24. jakeness87 macrumors newbie

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    #24
    Updating from itunes

    I updated via iTunes and skipped the touch id set up restored from my back up i have cell phone service AT&T and added my fingerprints in touch id both work now just as a suggestion to help fix those problems.
     
  25. TsMkLg068426 macrumors 65816

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    iPhone 5 is THE BEST, no one wants a Bend Gate.
     

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