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iOS 8 GM - Strange diagnostic logs?
- Thread starter Dawgy
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8.0.2 and still coming
iPad 4 wifi on 8.0.2 - still getting the "stacks" at approx 15 / day
iPhone 6+ on 8.0.2 - still getting the "stacks" at approx 30/day
Tried setting the 6+ up as a new device with no change in the errors.
Battery life on both is okay.
iPad 4 wifi on 8.0.2 - still getting the "stacks" at approx 15 / day
iPhone 6+ on 8.0.2 - still getting the "stacks" at approx 30/day
Tried setting the 6+ up as a new device with no change in the errors.
Battery life on both is okay.
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If I choose to send logs to Apple, do they automatically delete from device when they have 7 days old? Apple support chat man say he has 14 days old logs that didn't delete. He has option to send automatically on.
Some resolutio
Spent 2 hours at the Genius Bar armed with my phone and laptop that had latest backup of phone. The goal was to fix wifi connectivity and eliminate the seld and stacks logs. Here's what I learned after trial and error. DON'T RESTORE YOUR PHONE USING A BACKUP!!!!!
They actually gave me a new phone. I restored iOS 8. Then restored from my laptop (win7) back up. Immediately, same errors started to occur. Same crashes in log. Wiped the phone again. Set it up as new. Played with it for an hour. Loaded about 5 apps and played some more. No crashes. I even syncd some music from iTunes. Still no crashes. Rebooted the phone. No crashes.
Returned home. Loaded a few more apps. I load apps via the App Store not using iTunes from laptop. No crashes.
I then set up fingerprint to unlock. I immediately got the first stacks crash. I then took the few apps I downloaded and opened each one. No crashes. No log entries. When I tried to move the apps to folders and move them to different screens, I got more stacks logs entries.
From what I can tell, backboardd is a process that deals with touch/home button. I think these errors are related to just using the phone. Probably nothing to be overly concerned about.
I was home for about two hours when I lost my wifi connectivity. No crash in the log. No seld errors. At this point, I'm beginning to think that my router doesn't push a strong enough signal and my phone wants to connect to cellular. Not sure about this. My next step is to get a new router. I have a net gear 300N which is probably 4 years old.
Bottom line is set phone up as new. Reload apps via the App Store. I no longer get seld errors switching between wifi and cellular. Stack+backboardd errors appear to be related to the touch interface.
Spent 2 hours at the Genius Bar armed with my phone and laptop that had latest backup of phone. The goal was to fix wifi connectivity and eliminate the seld and stacks logs. Here's what I learned after trial and error. DON'T RESTORE YOUR PHONE USING A BACKUP!!!!!
They actually gave me a new phone. I restored iOS 8. Then restored from my laptop (win7) back up. Immediately, same errors started to occur. Same crashes in log. Wiped the phone again. Set it up as new. Played with it for an hour. Loaded about 5 apps and played some more. No crashes. I even syncd some music from iTunes. Still no crashes. Rebooted the phone. No crashes.
Returned home. Loaded a few more apps. I load apps via the App Store not using iTunes from laptop. No crashes.
I then set up fingerprint to unlock. I immediately got the first stacks crash. I then took the few apps I downloaded and opened each one. No crashes. No log entries. When I tried to move the apps to folders and move them to different screens, I got more stacks logs entries.
From what I can tell, backboardd is a process that deals with touch/home button. I think these errors are related to just using the phone. Probably nothing to be overly concerned about.
I was home for about two hours when I lost my wifi connectivity. No crash in the log. No seld errors. At this point, I'm beginning to think that my router doesn't push a strong enough signal and my phone wants to connect to cellular. Not sure about this. My next step is to get a new router. I have a net gear 300N which is probably 4 years old.
Bottom line is set phone up as new. Reload apps via the App Store. I no longer get seld errors switching between wifi and cellular. Stack+backboardd errors appear to be related to the touch interface.
Your observations are pointless. I have a brand new iphone 6 (no restore from backup - fresh out of box) with no apps has been sitting here doing nothing and it has the stacks logs. Don't spread a lot of crud, 8.1 fixes all these "crashes"
My observation was that stacks log didn't appear until I set up fingerprint. Yes, my observation. No need for all the hate. Let me know if you raise on the 3rd day.
Furthermore, if you took the time to really read it, I was getting more than stacks errors. My seld errors are now gone. I also made it clear I was still getting the stacks errors.
They have a class for you, reading comprehension 101.
That's what I'm seeing on my device since iOS 7.
I didn't bother to send logs in iOS 6 since everything worked quite well.
Great find and well done on getting a new phone, but I hate to burst your bubble but I've now had a 24+hr period where the WiFi has not died and my battery was awesome yesterday! Put it on charge at 50% and I'd had 5 hours and 7 minutes usage and 14 hours standby! I'm just waiting out for 8.1, we got a maximum of 4 weeks I think and there is no way I should have problems or the need to set the phone up as new when is less than 2 weeks old.
I guess what I didn't make clear was that setting up a new phone using the backup from my old phone was the culprit. Also using iTunes to manually load apps to the phone also caused problems. Taking a new phone and reloading the apps from App Store has fixed my seld errors and the constant bouncing back and forth from wifi to cellular.
I hope this helps ..for what it's worth
Let me start this reply stating that all of my observations are speculation based on the behavior I've observed on my phone.
HERE'S AN UPDATE ON THE WIFI CONNECTIVITY ISSUE
I went into my router's settings and looked at the list of attached devices. I have a NETGEAR WNR2000v2. What I observed is that my iphone will drop in and out of the network while it is locked/sleep. The odd thing is that sometimes it doesn't completely drop. What I see is the MAC address listed without the device name or ip address (shows all ---- in these columns). It looks like it's in somewhat of a semi connected state (not sure what this means). Anyhow, while in this state, I decided to connect my laptop to my network to see what ip address would get assigned. My router did assign it to an unused address. I then tried to wake up the phone. Blammo. Couldn't connect to my wifi. I even started noticing degraded speeds in my network. I also want to add that I already have WMM enabled and am using WPA2.
So here's what I did. I went into my router and assigned my phone to a static ip address that would probably never be used (192.168.1.100). I then reset the network settings on my phone. When I connected to my home network on my phone, I then went into the settings for that connection, and updated the Static tab with the all of the same settings.
After all of this, here is what I've noticed. I seem to connect to my home wifi almost 100% of the time after waking up the phone. I did lose it one time after waking up the phone, but it reconnected.
To me, it appears to be an issue between my router and my phone.
My sister came over today. She has iphone 4s that is updated to ios 8.0.2 When she connected to my network, and put her phone to sleep, her phone totally disappeared from the list of attached devices. Hers didn't show up as a phantom device like the iphone 6 does when iit is asleep. My husband has an Android. His phone never drops from the network (even when it is asleep).
What all of this leads me to believe is that the new phone is not totally removing itself when it goes to sleep and when you wake it back up, it may or may not reconnect because of some glitch between the phone and the router. As other devices try to attach to the network, I'm not sure what my router wants to do with the ip address assigned to the phone (is it available or not?) For me, setting a static ip on my home network to an address that would never get used has re-mediated the problem somewhat.
I still would like to understand what the nature of the conflict is and Apple should have built this to work cleanly with all types of routers. Clearly, not everyone has an Apple Air Port Extreme!
Let me start this reply stating that all of my observations are speculation based on the behavior I've observed on my phone.
HERE'S AN UPDATE ON THE WIFI CONNECTIVITY ISSUE
I went into my router's settings and looked at the list of attached devices. I have a NETGEAR WNR2000v2. What I observed is that my iphone will drop in and out of the network while it is locked/sleep. The odd thing is that sometimes it doesn't completely drop. What I see is the MAC address listed without the device name or ip address (shows all ---- in these columns). It looks like it's in somewhat of a semi connected state (not sure what this means). Anyhow, while in this state, I decided to connect my laptop to my network to see what ip address would get assigned. My router did assign it to an unused address. I then tried to wake up the phone. Blammo. Couldn't connect to my wifi. I even started noticing degraded speeds in my network. I also want to add that I already have WMM enabled and am using WPA2.
So here's what I did. I went into my router and assigned my phone to a static ip address that would probably never be used (192.168.1.100). I then reset the network settings on my phone. When I connected to my home network on my phone, I then went into the settings for that connection, and updated the Static tab with the all of the same settings.
After all of this, here is what I've noticed. I seem to connect to my home wifi almost 100% of the time after waking up the phone. I did lose it one time after waking up the phone, but it reconnected.
To me, it appears to be an issue between my router and my phone.
My sister came over today. She has iphone 4s that is updated to ios 8.0.2 When she connected to my network, and put her phone to sleep, her phone totally disappeared from the list of attached devices. Hers didn't show up as a phantom device like the iphone 6 does when iit is asleep. My husband has an Android. His phone never drops from the network (even when it is asleep).
What all of this leads me to believe is that the new phone is not totally removing itself when it goes to sleep and when you wake it back up, it may or may not reconnect because of some glitch between the phone and the router. As other devices try to attach to the network, I'm not sure what my router wants to do with the ip address assigned to the phone (is it available or not?) For me, setting a static ip on my home network to an address that would never get used has re-mediated the problem somewhat.
I still would like to understand what the nature of the conflict is and Apple should have built this to work cleanly with all types of routers. Clearly, not everyone has an Apple Air Port Extreme!
Interesting, I thought the stacks+backboardd was the ios 8.0.2 issue so I just downgraded to ios 8.0.0 on my 6 Plus. I will have to unplug it and see. I'm pretty sure that the stacks+backboardd contributes to the battery drain issues that I am having. I mean on 8.0 I had a great battery life on my 6 Plus. Even my ipad mini retina is also exhibiting this same issue.
Mine is empty, no log messages at all...
Nope, there they are. stacks+backbboardd. It's a buffer problem? Like a possibly a memory leak?
Interesting...
Nope, there they are. stacks+backbboardd. It's a buffer problem? Like a possibly a memory leak?
Interesting...
Hello there! I know this thread is a few months old but I'd like to chime in.
Just got an iPhone 6 Plus the other day (have an iPhone 5s as well), both I set up as new phones, both have the current software version 8.1.2, 6 Plus only has the factory installed apps.
While I don't get the stacks+backboardd logs, I'm getting stacks+passd diagnostics logs. And like the OP, it's occurring every hour and even several times within the hour. The logs happen on both phones. Sometimes at the same time and some they're a few minutes or an hour off. I've been searching for an explanation what these logs mean and I haven't found one. I'm hoping you guys will be able to shed some light on this. Thanks in advance!
Just got an iPhone 6 Plus the other day (have an iPhone 5s as well), both I set up as new phones, both have the current software version 8.1.2, 6 Plus only has the factory installed apps.
While I don't get the stacks+backboardd logs, I'm getting stacks+passd diagnostics logs. And like the OP, it's occurring every hour and even several times within the hour. The logs happen on both phones. Sometimes at the same time and some they're a few minutes or an hour off. I've been searching for an explanation what these logs mean and I haven't found one. I'm hoping you guys will be able to shed some light on this. Thanks in advance!
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