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iPad 2 - Cracked Glass, Happened in my hands.

steve10172 said:
Birds can break Airplane cockpit window glass.
Angry Birds can break iPad glass.
But the "Nick" is on the outside.
Maybe an Angry bird in your room wanted in.
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LOL @ AngryBirds and break iPad 2 glass.. I think Im gonna accept this as the cause!

But ya I see the nick as well - but like Ive said, I could totally accept it if I dropped the iPad 2, or anything on it... but what boggles me, is the fact... this happened while I was using it.. holding it with both hands.. sitting on the couch. It's not like I went thru an earthquake and stuff went flying.
 
This is definitely a manufacturing error.Weeks ago when ipad 2 came out gizmodo site had a video of dropping wood blocks on the ipad 2 glass and bending it almost in half.Of course it was only the glass and not the whole ipad yet it made it look as if this glass would never break if dropped.
 
panzer06 said:
I guess that iPad 2 glass really is thinner. :)

Hopefully apple won't give you any grief fixing it.

Cheers,
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Well, I spoke with the lady on the phone (Jessica was her name) she was very pleasant, and understanding. She asked a lot of questions and then in turn passed me a long to a senior advisor.

I spoke with a gentlemen named John. He asked many many questions and I explained to him thoroughly. He asked me if I was able to take some good photos of the damage and email them to him, so that he could rely these onto a Technician, who is out of the office during weekends.

He did say it is a very touchy situation where damage could be done in a number of ways. Basically, it thought it was strange, and needed more investigation because... this happened in my hand. He was genuinely concerned if the glass had cut me in anyway... which it didnt, but I did get some shards on my hand... didnt cut me tho.

Anyways - I just finished sending him 10 photos with different angles and such - and I did explain to him about previous issues I have.. with.. Light Bleeding, and I sent those before photos as well.. I usually keep a nice detailed log of anything that happens to my devices. I wasnt born yesterday ... So... Ya.. As of right now.. I sent the photos.. they will be reviewed.. and he did mention.. more than likely, I will need to send my iPad 2 away for it to be reviewed physically and that the sensors need to be reviewed for any causes and such...

I'm not worried because I know I didnt drop it.. or anything onto it.. or water damage ... or.. heat damage..

MAYBE! I gave the iPad 2 too much love? is that possible? LOL

Even in this ******* moment, I can still crack a joke.

But ya.

Man... this bites!
 
mattg3 said:
This is definitely a manufacturing error.Weeks ago when ipad 2 came out gizmodo site had a video of dropping wood blocks on the ipad 2 glass and bending it almost in half.Of course it was only the glass and not the whole ipad yet it made it look as if this glass would never break if dropped.
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That is what the Senior Advisor thought.. Esp where I have light-bleeding before.. and the shattering happened in the same.. spot.. so.. we'll see.

Thx for ur input! I appreciate it.
 
I once bought an oven with a large glass door on front. The installer delivered it and cut the box off of it. He asked me to inspect it before he installed it to make sure it was the right oven and was in good shape. As I was looking it over, there was a soft pop, and then the whole glass door just spontaneously broke into tiny chunks and fell to the floor like dust.
 
Ecoh said:
I once bought an oven with a large glass door on front. The installer delivered it and cut the box off of it. He asked me to inspect it before he installed it to make sure it was the right oven and was in good shape. As I was looking it over, there was a soft pop, and then the whole glass door just spontaneously broke into tiny chunks and fell to the floor like dust.
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Jesus.....

is that cause its tempered glass?
 
Since you are not close to an Apple store, and this appears to simply be a defective unit, call Apple.

They are very good about taking care of customers.
 
maclaptop said:
Since you are not close to an Apple store, and this appears to simply be a defective unit, call Apple.

They are very good about taking care of customers.
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Ya, it does suck that we dont have an apple store anywhere close... I'd love it! I'd be there everyday! ok.. not EVERYDAY.. but Id be there a lot. Actually, if we had one in my city, more than likely, I would work there lol

Yes, Apple does take great care of their customers. I've only ever had extreme satisfaction anytime I've ever needed their assistance.
 
I think it's a stretch to question the OP's telling of the events. It is certainly possible to reconcile his reported facts of the case without invoking magic or deceptive intent.

Likely, there was a small event which initially went unnoticed. Perhaps it was a small assembly problem or defect. Perhaps the OP inadvertently bumped it against something days earlier without noticing or remembering. The crack may have then propagated quickly while the OP was using it.

It'll be up to the Apple Store to figure out to their satisfaction what happened. Perhaps they'll find something that could indicate a manufacturing problem with this particular unit or find some evidence that it was user-caused. In either case, the OP can accept or contest Apple's decision through the courts if he so desires.

Calling the OP a liar seems to be assuming more than is necessary.
 
I am no expert on this but I recall a story awhile ago about Pyrex breaking kinda in a more violent manner but without the users going outside the specs of use. They stated it was a flaw in some of units die to manufacturing. They are trying to mass produce these things at incredible rates. Apple makes top notch stuff but slip-ups in quality or manufacturing occur.

If it happened exactly how you are saying it did I would not take it to a store right away. I would contact apple directly via phone and see what they say.
 
Not to make you look bad or something, but were you holding it with pressure while playing? You know thing get a bit tense sometimes ;)


I guess you'll have to replace it.


And I hear ya, my dad has a cracked glass too. Not very happy.
 
nasty devil said:
Not to make you look bad or something, but were you holding it with pressure while playing? You know thing get a bit tense sometimes ;)


I guess you'll have to replace it.


And I hear ya, my dad has a cracked glass too. Not very happy.
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Hahaha don't get me wrong angry birds does make me angry sometimes... But not angry enough to harm my baby lol
 
Were you holding the iPad in that spot when it broke? I just wondered if your grip could have caused a flawed spot in the glass to give way? That might explain the "release in pressure" feeling you felt when it broke.
 
Pete the Geek said:
Do you have a Smart Cover? It is hard to tell, but it looks like the start of the crack lines up with the edge of one of the hinges.
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Nop, no smart cover... I love the idea and the design, but... Im not really keen on woping down $45 Cdn for one, esp where it doesnt protect the back... but ya.. Nop SmartCover
 
Whoa, sounds like a freak accident and nothing more. These things just happen. Think about spontaneous human combustion.

Best of luck with the genius bar.
 
Is it possible that the protons in the cells of you fingers dislodged the silica molecules in the glass, causing the atoms to split which triggered a catastrophic event leading to the destruction of your iPad? I think the Apple geniuses may just buy that story.
 
If you get to an agreement where bringing into an apple store they will exchange it, I will do the leg work for you if you pay shipping both ways. I'm in montreal. I hope it works out for you.

Btw. There is an apple store in quebec city.
 
do you wear any jewelry on your hands? metal watch or clothes with metal buttons or zippers? any one of those in contact with the edge of that glass and slightest pressure can be enough to shatter the glass.

even a grit of sand, if accidentally scraped across a bit of screen and put a scratch on the surface which will create a weak spot on tempered glass, and pop, all the surface tension is released and the glass cracks.
 
scwatkins77 said:
I gotta agree here, on the basis of that crack. It's clear that there was an impact at a very small, specific point. The small, round, white spot where the cracks radiate out from indicates that something hard and small hit that spot with some pretty decent force. The fact that the aluminum side of the case isn't dented means that whatever hit it hit the glass directly. Screwdriver? Something perhaps fell on it. But that spot is much smaller than your thumb, and the way the glass is pulverized in that small, specific spot clearly shows that something small and hard (like metal) hit the glass right there. I'm betting you either got angry and stabbed it with a pen or something, or something fell on it and cracked it...
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Sorry but I have to call BS on this one as well.....The glass is actually crushed where it was impacted by something. No way this happened in the manner you claim.
 
kdesign7 said:
No, Im not protesteth? that sounds like old english?! but no.. I'm being truthful, I didn't drop it, or anything on it. I wish I could say it was an Angry Bird hitting the screen...

I just find it extremely strange that this happened in my hands, while I was using it. I mean, I could dismiss it as an accident or whatever if say.. I put it down.... walked away and came back.. cause I wouldnt of 'seen' it happen.. but this happened in my hands... so thats why im so.. baffled.

But thx for ur input. I figured I would get these types of opinions when I posted this thread, and thats fine. :)
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Opinions??? Dude, the physical damage does not lie....It is crystal clear that the damage was caused by an impact. Where you are going to lose your claim is that little white spot of crushed glass at the point of impact....
 
jxr0124 said:
Sorry but I have to call BS on this one as well.....The glass is actually crushed where it was impacted by something. No way this happened in the manner you claim.
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I understand that the guy is upset, he accidentally smashed his iPad and he's come up with the bullshiit story and has all these people buying his story and offering to help him out. Bottom line, there's no way in hell that his iPad spontaneously shattered from an obvious impact point. He knows it didn't happen that way but I guess he feels if he gets enough people to fall for his fantasy, it will somehow bolster his case. I really hope Apple doesn't replace it for free. I've heard many stories of people breaking their iPads or iPhones shortly after getting them, but instead of coming up with a bullshiit story, they just tell the truth to the Apple store and sometimes get lucky with a sympathetic employee.
 
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