Just for those looking to do so... The trade in promo right now was not taught to any employees. I traded in my 32gb iPad 2 which took around 45 minutes. I mentioned the promo and she said a coupon would print when finished. First transaction no coupon. 4 employees and 2 supervisors later they figured it out and gave me a gift card for $150 and the paper coupon for an extra $50 off iPad Air 2. No the funner part, you can not preorder it in stores, they simply go to the Best Buy website and do what you would do at home. They can not ring it up in their system and apply the promo coupon so I have to wait till they get in stock and purchase it at that time. Went through the latter part at 2 separate Best Buys in my area. Neither knew much about the iPad Air 2 or the trade in promo until they read it from my iPhone. Really try to support my brick and mortar stores but they make it hard to do so when they advertise something online and on TV and don't tell a single employee about it.