iPhone 11 and 11 Pro Will Show Warning if Non-Genuine Apple Display is Used for Repairs

[karanight]

Apple's iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max will offer up a new warning if a repair technician ever uses a non-genuine Apple display when repairing a broken device.

"Unable to verify this iPhone has a genuine Apple display" will show up in the General > About section of the Settings app if a repair shop uses an unverified display component.

The warning message was outlined by Apple in a new support document that says it will show up on iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max devices. Details about the message were also included in the iOS 13.1 release notes, suggesting the feature was enabled with the iOS 13.1 update.

Apple says that the warning is informational only and will not affect the ability to use your iPhone or your display. A notification will be displayed on the Lock screen for the first four days a device is used following the repair, and in the Settings app for 15 days after that before being limited to General > About.

An additional notification may also be displayed, letting users know that Apple has "updated the device information" for the iPhone in question. The notification means that Apple has updated the device info maintained for the iPhone for "service needs, safety analysis, and to improve future products."

Given that the information is added to a device profile of some kind, Apple repair technicians will be able to see at a glance if a display is genuine or not.

Apple's support document warns of the dangers of getting a repair from a non-certified technician using a non-genuine repair part. Parts not provided by Apple could result in degraded multi-touch performance, broken True Tone functionality, unintentional battery drain, incorrect color correction, non-uniform brightness, and more.

"Only technicians who have completed Apple service training and who use Apple genuine parts and tools should replace iPhone displays," warns the support document. Apple says that this includes Apple itself, Apple Authorized Service Providers, and Independent Repair Providers using genuine Apple parts.

Apple in August launched a new Independent Repair Provider Program that's designed to provide independent repair shops with the same genuine parts, tools, training, repair manuals, and diagnostics provided to Apple Authorized Service Providers.

Apple last year implemented a similar warning about non-genuine batteries in iPhone XS, XS Max, and XR devices, letting customers know if an iPhone has been repaired with an Apple provided battery. That feature actually disables the battery health information of the iPhone, which caused some controversy.

An updated battery support document released this week says that the battery warning has also been implemented for the iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max.

On these devices, along with the 2018 iPhones, if a non-genuine Apple battery is used for a repair, users will see a warning about the battery not being able to be verified.

When it comes to batteries, the iPhones pop up the warning even if a non-certified repair shop uses a genuine Apple repair component, and the same could be true for display repairs. Even if a shop is using an actual Apple component, Apple's repair process requires calibration not available to all repair shops.

No functionality is impacted by using non-genuine parts (aside from battery health not working), but Apple could potentially change this in the future. In the past, Apple has disabled some devices that had non-genuine parts, such as the major Error 53 issue that bricked Touch ID iPhones that had been repaired by non-certified repair shops.

Article Link: iPhone 11 and 11 Pro Will Show Warning if Non-Genuine Apple Display is Used for Repairs

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Apple's iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max will offer up a new warning if a repair technician ever uses a non-genuine Apple display when repairing a broken device.

"Unable to verify this iPhone has a genuine Apple display" will show up in the General > About section of the Settings app if a repair shop uses an unverified display component.

The warning message was outlined by Apple in a new support document that says it will show up on iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max devices. Details about the message were also included in the iOS 13.1 release notes, suggesting the feature was enabled with the iOS 13.1 update.

Apple says that the warning is informational only and will not affect the ability to use your iPhone or your display. A notification will be displayed on the Lock screen for the first four days a device is used following the repair, and in the Settings app for 15 days after that before being limited to General > About.

An additional notification may also be displayed, letting users know that Apple has "updated the device information" for the iPhone in question. The notification means that Apple has updated the device info maintained for the iPhone for "service needs, safety analysis, and to improve future products."

Given that the information is added to a device profile of some kind, Apple repair technicians will be able to see at a glance if a display is genuine or not.

Apple's support document warns of the dangers of getting a repair from a non-certified technician using a non-genuine repair part. Parts not provided by Apple could result in degraded multi-touch performance, broken True Tone functionality, unintentional battery drain, incorrect color correction, non-uniform brightness, and more.

"Only technicians who have completed Apple service training and who use Apple genuine parts and tools should replace iPhone displays," warns the support document. Apple says that this includes Apple itself, Apple Authorized Service Providers, and Independent Repair Providers using genuine Apple parts.

Apple in August launched a new Independent Repair Provider Program that's designed to provide independent repair shops with the same genuine parts, tools, training, repair manuals, and diagnostics provided to Apple Authorized Service Providers.

Apple last year implemented a similar warning about non-genuine batteries in iPhone XS, XS Max, and XR devices, letting customers know if an iPhone has been repaired with an Apple provided battery. That feature actually disables the battery health information of the iPhone, which caused some controversy.

An updated battery support document released this week says that the battery warning has also been implemented for the iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max.

On these devices, along with the 2018 iPhones, if a non-genuine Apple battery is used for a repair, users will see a warning about the battery not being able to be verified.

When it comes to batteries, the iPhones pop up the warning even if a non-certified repair shop uses a genuine Apple repair component, and the same could be true for display repairs. Even if a shop is using an actual Apple component, Apple's repair process requires calibration not available to all repair shops.

No functionality is impacted by using non-genuine parts (aside from battery health not working), but Apple could potentially change this in the future. In the past, Apple has disabled some devices that had non-genuine parts, such as the major Error 53 issue that bricked Touch ID iPhones that had been repaired by non-certified repair shops.

Article Link: iPhone 11 and 11 Pro Will Show Warning if Non-Genuine Apple Display is Used for Repairs

This has happened to me and my phones never been in for repair and it has the original battery in it. I've no idea what I'm supposed to do. If anyone out there has a solution I'd really appreciate it

 

[Big poppa pump]

This is not Apple being benevolent ok. The only thing that determines if a device shows this warning is if the components serial number is different than the one that exists in the sysconfig file that the device is sold with.

If you take a genuine Apple part from one phone and swap it to another it’ll cause the message to pop up because the serial number will be different.

The calibration process that Apple is referring to is them using a specific tool that no one else has access to in order to connect to your device and change the syscnfg file to contain the matching serial number of the new part.

Even if the part was a crappy display from china and you had this tool you could make the device paper to be using Apple parts by simple changing the serial number.

This is simply a means of making people think that they got ripped off when some 3rd party used a china screen to fix a phone for 50 bucks after Apple quoted the repair for a screen from them at 300 bucks. The screen may not be the best available option but if you can fix a phone for 50 bucks and use it for 2 more years then you don’t have to go get a new device from them and that ultimately hurts their bottom line.

This is simply them pretending to be concerned about these repairs for the consumers sake and it’s bs.

 

[David1964]

This is not Apple being benevolent ok. The only thing that determines if a device shows this warning is if the components serial number is different than the one that exists in the sysconfig file that the device is sold with.

If you take a genuine Apple part from one phone and swap it to another it’ll cause the message to pop up because the serial number will be different.

The calibration process that Apple is referring to is them using a specific tool that no one else has access to in order to connect to your device and change the syscnfg file to contain the matching serial number of the new part.

Even if the part was a crappy display from china and you had this tool you could make the device paper to be using Apple parts by simple changing the serial number.

This is simply a means of making people think that they got ripped off when some 3rd party used a china screen to fix a phone for 50 bucks after Apple quoted the repair for a screen from them at 300 bucks. The screen may not be the best available option but if you can fix a phone for 50 bucks and use it for 2 more years then you don’t have to go get a new device from them and that ultimately hurts their bottom line.

This is simply them pretending to be concerned about these repairs for the consumers sake and it’s bs.

You do realise that this is a 3 year old post that you are commenting on? Not even sure that it’s relevant now.

 

[compwiz1202]

I don’t think this is a bad thing, what if you buy your phone from someone on eBay who says “never been damaged or repaired” you have no way of knowing if they are telling the truth. This helps keep sellers honest and buyers treated fairly. As long as it isn’t affecting being able to use the third party screen(or battery).

Yea or you go to someone who says they are using genuine parts so you know they didn't. They should just have some way to permanently dismiss if you did the repair and already know they weren' genuine

 

[compwiz1202]

This is not Apple being benevolent ok. The only thing that determines if a device shows this warning is if the components serial number is different than the one that exists in the sysconfig file that the device is sold with.

If you take a genuine Apple part from one phone and swap it to another it’ll cause the message to pop up because the serial number will be different.

The calibration process that Apple is referring to is them using a specific tool that no one else has access to in order to connect to your device and change the syscnfg file to contain the matching serial number of the new part.

Even if the part was a crappy display from china and you had this tool you could make the device paper to be using Apple parts by simple changing the serial number.

This is simply a means of making people think that they got ripped off when some 3rd party used a china screen to fix a phone for 50 bucks after Apple quoted the repair for a screen from them at 300 bucks. The screen may not be the best available option but if you can fix a phone for 50 bucks and use it for 2 more years then you don’t have to go get a new device from them and that ultimately hurts their bottom line.

This is simply them pretending to be concerned about these repairs for the consumers sake and it’s bs.

At least this is mostly just annoying. Worse was MS Windows when you upgraded your PC. And not even the CPU or MB. Cries the PC has changed and at least an hour on the phone for them to remedy it