Carrier iPhone 11, Pro, Pro Max (2019) Apple Store US Pre-orders, Orders and Delivery Status Thread

[iApplereviews]

That’s great advice. It’s true why spend $10 with UPS to ship something cheap? Ok I won’t totally boycott them.

Ya can’t sell a case for $15 and justify $10 shipping at minimum. I’ll use flat rate boxes or first class package for that stuff.

 

[iApplereviews]

I think Apple really did a great job this year on the updates. I’ve heard a lot of good reviews and people actually liking the upgrades and performance

 

[hadleydb]

I think Apple really did a great job this year on the updates. I’ve heard a lot of good reviews and people actually liking the upgrades and performance

I agree. I’ve never been more impressed with a camera on a phone until this year. And I have an 11 not Pro.

 

[iApplereviews]

I agree. I’ve never been more impressed with a camera on a phone until this year. And I have an 11 not Pro.

I’m not a huge camera user. Actually I rarely ever use it other than snapping something to send in iMessage or post on Twitter. My big thing is battery life this is the most I’ve gotten out of an iPhone

 

[codapr]

Anybody else in Hong Kong?

 

[Shadowbech]

Got my IUP return kit, firm instructions to make sure SN on phone matches SN on return label. Return label has no SN. Called Apple, had to repeat the problem 3 times before they understood it. Endless wait, then the rep said I'm only returning one item so no need for a SN on the label but her supervisor said to verify the SN over the phone. No match. What?? Another endless wait, lots of back and forth, did I exchange the XS Max and get one with a different SN, no did not. Turned out the SN she read me was for my iPhone X, returned last year when I got the XS Max. Finally she said she found out that the box I was sent was connected with the correct SN for my XS Max. So I'm returning it in that box but gotta tell you, I won't rest easy until they verify that the return is complete. I've had fantastic luck with Apple senior advisors and upper management but some of the tier 1 folks could use more training.

One of the reason's why I opt for the in-store pick up because then I don't have to worry about the screw-ups when Apple sends those return kit. This way I trade in my iUP device at the Apple store and it's at the Apple's hand for them to deliver it to the headquarters, not me.

 

[laffnvegas]

I got my Pro Max Silver Saturday night in Las Vegas at the Town Square Store, I has ordered n line with Apple and it was not to be delivered till October 10th, I kept checking all day Friday and Saturday to see if my store had any Pro Max in stock in any color and it kept stating NO but some of the other stores in town had some. I had originally ordered the Midnight Green. I went to the store to check out the new camera but in all honesty did not at all like the Midnight Green, it looked better on the website. The Apple Rep I was speaking with said, yes they were out of the Green but had all other colors. She checked and sure enough they had the silver so they set me a time to come back. In the mean time I canceled on Apple on line order. So just a heads up if you are close to an Apple store you may actually need to go into the store to check stock.
Also another interesting thing happened that this info may help others, I have the Goldman Sachs Apple Card so wanted to get the 3% cash back doing the payments, I have a very high limit and keep the balance at zero. Have used my the credit line several times but always with my phone or watch, I did have the card and activated it when I received it. When the store went to process the physical card it kept declining. So I called Apple Card Support, they stated there was no decline because no charge was sent through but I stood there and watched the in store Apple Rep process this. So then the Apple card rep states I have to use it via Apple Pay, the store states for purchasing the phone they cannot do it that way it has to be done with their card reader. The Apple Credit Card Rep is stating it is not being sent through on the store end and The store keeps trying and it gets declined. So the Apple credit Rep sends me over to a Resolutions desk of which case I was left on hold for 45 minutes. In the Mean time the actual store manager of Apple tells his employee to manually type in my account number rather than trying to use the chip on the card..viola!! It finally works. So if this happens to anyone else just tell them they must manually type in the number, you already have it on your existing phone along with your security number. If the store would have known this upfront It would have saved me well over an hour. I ended up taking my phone home to install, was really was quick and easy, I traded in my 8 Plus leaving it with the Apple store. Yeah!! for doing that. My only challenge was pairing my Apple 3 Watch but got that figured out so I was good to go quickly.
I was one of those that did not want to lose my Home Button Touch ID but can say I LOVE the new 11 Pro MAX and do not at all miss my Button 😛

 

[Appleseed18]

Anybody else in Hong Kong?

Yep...right there with ya.

 

[rjjacobson]

Yep...right there with ya.

Yes the 9/27-10/1 bunch no longer stuck in ZhenZhou. We are moving out finally should see our phones this week

 

[Stridr69]

like clockwork every year: Apple Event, iPhone delivery day, Christmas displays in stores

Capitalism at it's finest....

 

[codapr]

Yes the 9/27-10/1 bunch no longer stuck in ZhenZhou. We are moving out finally should see our phones this week

I hope so! I’m trying to figure out which plane is next. I think it’s a direct flight to Alaska, right?

 

[rjjacobson]

I hope so! I’m trying to figure out which plane is next. I think it’s a direct flight to Alaska, right?

Yes, several of us on the Apple order 9/27-10/1 delivery thread have surmised it is the UPS 59 or 63 flights in list below. Since we have now sat for nearly 4 hours since arrival. those flights leave in 8 and 9 hours from now as I am writing this.

Polar Air Cargo	PAC7680	B744	Scheduled (in 18 hours 48 minutes)	Wed 06:00AM HKT		10:45PM AKDT Tue
Cathay Pacific	CPA2084	B744	Scheduled (in 17 hours 43 minutes)	Wed 04:55AM HKT		10:55PM AKDT Tue
Cathay Pacific	CPA2086	B744	Scheduled (in 12 hours 38 minutes)	Tue 11:50PM HKT		04:22PM AKDT Tue
Cathay Pacific	CPA2090	B744	Scheduled (in 9 hours 18 minutes)	Tue 08:30PM HKT		01:01PM AKDT Tue
United Parcel Service	UPS59	B748	Scheduled (in 9 hours 18 minutes)	Tue 08:30PM HKT		02:19PM AKDT Tue
United Parcel Service	UPS63	B748	Scheduled (in 8 hours 13 minutes)	Tue 07:25PM HKT		01:14PM AKDT Tue
Polar Air Cargo	PAC948	B744	Scheduled (in 6 hours 58 minutes)	Tue 06:10PM HKT		10:39AM AKDT Tue
AirBridgeCargo	ABW147	74N	Scheduled (in 4 hours 28 minutes)	Tue 03:40PM HKT		08:45AM AKDT Tue
Cathay Pacific	CPA84	B744	Scheduled (in 3 hours 43 minutes)	Tue 02:55PM HKT		07:45AM AKDT Tue
Southern Air "Southern Air"	SOO7640	B77L	Scheduled	Tue 02:05PM HKT		06:53AM AKDT Tue
Cathay Pacific	CPA3298	B748	Scheduled (in 2 hours 33 minutes)	Tue 01:45PM HKT		06:24AM AKDT Tue
Atlas Air	GTI617	B744	Scheduled (in 3 minutes)	Tue 11:25AM HKT		04:01AM AKDT Tue
Kalitta Air	CKS258	B744	En Route / On Time	Tue 10:30AM HKT		03:12AM AKDT Tue
Singapore Airlines	SIA7974	B744	En Route / On Time	Tue 10:17AM HKT		03:16AM AKDT Tue

 

[Tekzilla]

Anybody else in Hong Kong?

I am!

Apple is telling me 9/30 for delivery, how about you? I'm hoping for earlier...

 

[codapr]

Yes, several of us on the Apple order 9/27-10/1 delivery thread have surmised it is the UPS 59 or 63 flights in list below. Since we have now sat for nearly 4 hours since arrival. those flights leave in 8 and 9 hours from now as I am writing this.

Polar Air Cargo	PAC7680	B744	Scheduled (in 18 hours 48 minutes)	Wed 06:00AM HKT		10:45PM AKDT Tue
Cathay Pacific	CPA2084	B744	Scheduled (in 17 hours 43 minutes)	Wed 04:55AM HKT		10:55PM AKDT Tue
Cathay Pacific	CPA2086	B744	Scheduled (in 12 hours 38 minutes)	Tue 11:50PM HKT		04:22PM AKDT Tue
Cathay Pacific	CPA2090	B744	Scheduled (in 9 hours 18 minutes)	Tue 08:30PM HKT		01:01PM AKDT Tue
United Parcel Service	UPS59	B748	Scheduled (in 9 hours 18 minutes)	Tue 08:30PM HKT		02:19PM AKDT Tue
United Parcel Service	UPS63	B748	Scheduled (in 8 hours 13 minutes)	Tue 07:25PM HKT		01:14PM AKDT Tue
Polar Air Cargo	PAC948	B744	Scheduled (in 6 hours 58 minutes)	Tue 06:10PM HKT		10:39AM AKDT Tue
AirBridgeCargo	ABW147	74N	Scheduled (in 4 hours 28 minutes)	Tue 03:40PM HKT		08:45AM AKDT Tue
Cathay Pacific	CPA84	B744	Scheduled (in 3 hours 43 minutes)	Tue 02:55PM HKT		07:45AM AKDT Tue
Southern Air "Southern Air"	SOO7640	B77L	Scheduled	Tue 02:05PM HKT		06:53AM AKDT Tue
Cathay Pacific	CPA3298	B748	Scheduled (in 2 hours 33 minutes)	Tue 01:45PM HKT		06:24AM AKDT Tue
Atlas Air	GTI617	B744	Scheduled (in 3 minutes)	Tue 11:25AM HKT		04:01AM AKDT Tue
Kalitta Air	CKS258	B744	En Route / On Time	Tue 10:30AM HKT		03:12AM AKDT Tue
Singapore Airlines	SIA7974	B744	En Route / On Time	Tue 10:17AM HKT		03:16AM AKDT Tue

Going to that thread right now! Thanks for the info!

 

[McPc]

Ugh I hate when people think their package is more important than all the others on the truck that day.

Wow, I didn't expect such hostile replies. Like most people that placed an order, I was excited to get the iPhone.

I made the effort to get up at 5AM to place the order and I was given I delivery date of Friday the 20th. I expected to receive it by 3pm as stated on the tracking. I anticipated the delivery all day only to be let down.

I was just expressing my disappointed here where I thought there may be others that may have had the same experience.

 

[iApplereviews]

Wow, I didn't expect such hostile replies. Like most people that placed an order, I was excited to get the iPhone.

I made the effort to get up at 5AM to place the order and I was given I delivery date of Friday the 20th. I expected to receive it by 3pm as stated on the tracking. I anticipated the delivery all day only to be let down.

I was just expressing my disappointed here where I thought there may be others that may have had the same experience.

But again that’s an estimate. What’s makes your package more important than anyone else’s.

 

[CjonesHouston]

Typing from my 11 Pro Max. Just got it from ups cc today. Wife pick it up this morning. I’ll be playing with it tomorrow. But far I miss the 3D Touch feature. Definitely in keyboard. For cursor.

 

[DaRaider65]

But again that’s an estimate. What’s makes your package more important than anyone else’s.

I don’t he is saying that his package is more important than anyone else’s, but it’s certainly understandable how he feels. Who knows, maybe even you, or I, or anyone else that didn’t get it Friday may have been disappointed too.

 

[iApplereviews]

Typing from my 11 Pro Max. Just got it from ups cc today. Wife pick it up this morning. I’ll be playing with it tomorrow. But far I miss the 3D Touch feature. Definitely in keyboard. For cursor.

Hold space bar works pretty much the same

 

[Pipper99]

I agree. I’ve never been more impressed with a camera on a phone until this year. And I have an 11 not Pro.

the Night Mode comparisons that I’ve seen are terrific.

 

[KingBeard]

Good call. They told me they’d have to cancel my order and I’d have to go through the whole Citizens loan process again if I wanted to use iUP. Getting a phone on launch day definitely isn’t worth another hard pull on my credit, so wait I will. Oh well!!

I’ll just live vicariously through my wife who will be having hers delivered on launch day lol.

Haha that's what I'm doing my wife got hers launch day but I'm waiting till the 4th-11th of October for mine 😩

 

[4sallypat]

I got my Pro Max Silver Saturday night in Las Vegas at the Town Square Store, I has ordered n line with Apple and it was not to be delivered till October 10th, I kept checking all day Friday and Saturday to see if my store had any Pro Max in stock in any color and it kept stating NO but some of the other stores in town had some. I had originally ordered the Midnight Green. I went to the store to check out the new camera but in all honesty did not at all like the Midnight Green, it looked better on the website. The Apple Rep I was speaking with said, yes they were out of the Green but had all other colors. She checked and sure enough they had the silver so they set me a time to come back. In the mean time I canceled on Apple on line order. So just a heads up if you are close to an Apple store you may actually need to go into the store to check stock.
Also another interesting thing happened that this info may help others, I have the Goldman Sachs Apple Card so wanted to get the 3% cash back doing the payments, I have a very high limit and keep the balance at zero. Have used my the credit line several times but always with my phone or watch, I did have the card and activated it when I received it. When the store went to process the physical card it kept declining. So I called Apple Card Support, they stated there was no decline because no charge was sent through but I stood there and watched the in store Apple Rep process this. So then the Apple card rep states I have to use it via Apple Pay, the store states for purchasing the phone they cannot do it that way it has to be done with their card reader. The Apple Credit Card Rep is stating it is not being sent through on the store end and The store keeps trying and it gets declined. So the Apple credit Rep sends me over to a Resolutions desk of which case I was left on hold for 45 minutes. In the Mean time the actual store manager of Apple tells his employee to manually type in my account number rather than trying to use the chip on the card..viola!! It finally works. So if this happens to anyone else just tell them they must manually type in the number, you already have it on your existing phone along with your security number. If the store would have known this upfront It would have saved me well over an hour. I ended up taking my phone home to install, was really was quick and easy, I traded in my 8 Plus leaving it with the Apple store. Yeah!! for doing that. My only challenge was pairing my Apple 3 Watch but got that figured out so I was good to go quickly.
I was one of those that did not want to lose my Home Button Touch ID but can say I LOVE the new 11 Pro MAX and do not at all miss my Button 😛

So you couldn't get the 3% cash back because the Apple store did not have a Apple Pay NFC POS ?

 

[ry-guy]

I’m in the 10/1 - 10/4 window and my order just got changed to preparing to ship, for anyone else that’s here, hopefully it’s good news😉

 

[Teach4]

My sister finally opened her new phone. She has no idea how to use all the new features on the phone. Her old one was a 6. She is so funny as I tried to explain the Face ID and all. It is a big change for her. I think she will really like it when she gets used to it.

 

[heyyitssusan]

Anyone who sent out their trade in to Apple, does your tracking say “Please check back later for scheduled delivery.” Just sent back yesterday, and it’s moving.