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iPhone 11 Pro iPhone 11 Series "Scratch Gate"

Relentless Power said:
This video really doesn’t support your argument though, because every situation will vary depending on debris/grit inside somebody’s pocket.(Which can very well scratch the display.)
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Right. I'm sure Linus had diamonds in his pockets just like the 2500 people here: https://discussions.apple.com/thread/250669687?page=1

Here's Marques' influence piece. Do you notice those marks on the screen at the 2m47 mark? They look very similar to the pics in the discussions thread.


Here's Aaron's 2-month review. Have a look at the 2m1s mark:

 
Mity said:
The screen shouldn't scratch by simply putting the phone in your pocket, regardless of whether it's an iPhone or not.
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My phone's tempered glass screen protector has all kinds of minor imperfections from stuff that has come in contact with it. This is all 100% normal for every single glass phone ever made. And until someone demonstrates a clean cloth pocket causing actual scratches on a phone's screen, I'm calling BS.

Mity said:
Right. I'm sure Linus had diamonds in his pockets just like the 2500 people here: https://discussions.apple.com/thread/250669687?page=1

Here's Marques' influence piece. Do you notice those marks on the screen at the 2m47 mark? They look very similar to the pics in the discussions thread.

Here's Aaron's 2-month review. Have a look at the 2m1s mark:
Click to expand...

You need to go back through this thread and read what has already been covered. You are not bringing anything new to the table here. There documented cases of a "scratch gate" for just about every single phone you can come up with. And real scratch tests have shown iPhone is just as prone to be scratched as any other phone. Again, all these phones are using the same gorilla glass.

There is a reason screen protectors exist. Something these so-called influencers on youtube have apparently forgotten all about. But that kind of thinking doesn't push up their subscriber count.

The bottom line and the truth of all this is the fact this is NOTHING NEW.
 
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And so I went to an Apple store today to pick up a new case and when I was there I was looking at all of the phones and I noticed that all of them had that same circular type scratching. It doesn’t appear to me that it’s the glass scratching, it appears to me that it’s the oleophobic coating scratching. Hairline scratches are very thin and these scratches seem to be a little thicker. Either way it does appear that something, whether it’s the coating or the glass isn’t as strong as previous generations. And to that end I just put a screen protector on and put the worry out of my head. Not much can be done other than that.
 
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Mity said:
I'm deleting my comment because I'm scared to get into a fight on the internet.
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Weird. Anyway, I saw your comment before you edited and no where did I say Linus was lying. Is Linus saying JerryRigEverything's scratch tests are inaccurate? You've got one guy doing actual scratch tests and a bunch of others who are making vague claims about "pockets". You tell me who is the more reliable.

And no, I don't think Apple should include screen protectors in every box. All that will do is increase the cost of the phone and you'll still have hordes of people complaining that the screen protector is getting scratched "too easily".

People need to take responsibility for their own actions.
 
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I have had my iPhone 11 Pro Max for a while (no screen protector) and still mint. Not a single scratch yet and I use this iPhone 11 Pro Max alot.

However every single iPhone 11 Pro‘s in Apple Stores are covered with scratches, so maybe it is the 1st batch of iPhone’s that were so weak?

Or maybe my display is made by Samsung or an other manufacturer while the iPhone’s with scratches was from a different display manufacturer then mine.
 
I was at Verizon looking at the phones. The XR was quite scratched. I thought it was odd since the phone is tethered. I would bet you $100 that security cam footage would show people attempting “test” the screen by scratching their keys against them.

I didn’t read the whole thread so forgive me if this has been said.. but jeans can be stone-washed (with pumice) or sandblasted. What are the chances that some of the debris got caught in the pockets and embedded in the thin cotton lining? Maybe that causes scratches...
 
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PCMacUser said:
I'm certainly not a newbie (been a member here since 2005), and I think there's something to this.

Here's a photo of the scratches on my test iPhone 11 - after less than one day of use. Not carried with keys, diamonds, nails, cutting implements or anything. Just in the same type of suit jacket pocket I've carried the other pictured premium phones around in for over a year each. The iPhone 11 looks like I've taken it outside and dragged it along face down on some concrete.

I take very good care of the devices I use, and even the 4-year-old Galaxy S6 below still looks brand new. The XR pictured to the right has some teeny-tiny hairline scratches that are visible under certain lighting conditions, but that's consistent with wear and tear. The iPhone 11 is next level...

View attachment 874090
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Clearly that’s a serious scratch. Also clearly it did’t magically appear if it was truly handled as you claime. Fess up.
It was scuffed agains something capable of doing damage.
 
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I went to the Apple Store the other day and saw all iPhones severely scratched on the display, something I’ve never seen with previous demo units. The new iPhones do scratch easily. Very disappointing.

I hope does face a penalty here, I mean who wouldn’t? It’ll benefit us in the end.
 
melancholy said:
I went to the Apple Store the other day and saw all iPhones severely scratched on the display, something I’ve never seen with previous demo units. The new iPhones do scratch easily. Very disappointing.

I hope does face a penalty here, I mean who wouldn’t? It’ll benefit us in the end.
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Keep in mind, those phones that you see scratched that are ‘demo phones’, are probably intentionally scratched and/or from being handled thousands of times from customers, which a large majority probably wearing jewelry which is causing the scratches. I would never compare a demo iPhone to someone else’s usage on an every day basis.
 
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All glass screens scratch, yes. But these iPhone 11 screens scratch even more.

I was shocked when I saw all the scratches on the iPhones at the Apple store at my area. The glass used for these iPhones do not inspire confidence at all.
 
I was about to ask about all this "scratch-gate" situation... Maybe those easily scratched ones were the first, most probably poorly quality controlled batches? I'm considering to buy 11 Pro Max and this does not inspire confidence to cash out 1000$+ on a scratch magnet!
 
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Relentless Power said:
Keep in mind, those phones that you see scratched that are ‘demo phones’, are probably intentionally scratched and/or from being handled thousands of times from customers, which a large majority probably wearing jewelry which is causing the scratches. I would never compare a demo iPhone to someone else’s usage on an every day basis.
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I’m well aware. I said: Those demo units from this year have gotten way more scratched than demo units from previous years. I was comparing demo units with demo units.

I doubt typical jewelry or anything else on the demo tables have materials that can cause that much severe scratching on a display. They were all riddled with scratches.

And for the people who want to defend Apple with this issue, why? If this builds traction, it’ll give Apple an incentive to find a way to improve scratch resistance, not sure why anyone would be against that. Lol
 
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melancholy said:
I’m well aware. I said: Those demo units from this year have gotten way more scratched than demo units from previous years. I was comparing demo units with demo units.

I doubt typical jewelry or anything else on the demo tables have materials that can cause that much severe scratching on a display. They were all riddled with scratches.

And for the people who want to defend Apple with this issue, why? If this builds traction, it’ll give Apple an incentive to find a way to improve scratch resistance, not sure why anyone would be against that. Lol
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How are you comparing demo units years apart from each other? Just from memory? You've made mental notes of scratches over years time?
 
Using advanced technology to digital enhance this image, those are CLEaRLY scratches on a level 4, with deeper grooves


A9ABE6B5-FE6C-42A2-85CD-8D896E1481A7.jpeg

[automerge]1577465725[/automerge]
TopherMan12 said:
How are you comparing demo units years apart from each other? Just from memory? You've made mental notes of scratches over years time?
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Well clearly you don’t understand how severe of the scratches I’m talking about. What I saw were bizarre scratching, mainly in the top right area of the display, on mostly all of the new models. When you’ve seen the scratches like I have, it ain’t difficult to recall the previous demo units’ condition to compare. It’s unlike I’ve seen in any other.
 
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melancholy said:
Using advanced technology to digital enhance this image, those are CLEaRLY scratches on a level 4, with deeper grooves


View attachment 885054
[automerge]1577465725[/automerge]
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Obviously he doesn't recognize those as scratches or he would have called it out and he is right in front of the phone.

Well clearly you don’t understand how severe of the scratches I’m talking about. What I saw were bizarre scratching, mainly in the top right area of the display, on mostly all of the new models. When you’ve seen the scratches like I have, it ain’t difficult to recall the previous demo units’ condition to compare. It’s unlike I’ve seen in any other.
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lol.....ok.
 
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teohyc said:
All glass screens scratch, yes. But these iPhone 11 screens scratch even more.

I was shocked when I saw all the scratches on the iPhones at the Apple store at my area. The glass used for these iPhones do not inspire confidence at all.
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Glass is glass .... unless they added something to the glass to not make it glass it won’t scratch any differently .
 
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