iPhone 11 Pro iPhone 11 Series "Scratch Gate"

[Aydy]

To all you guys on here (and every other thread) reacting angrily & suspiciously at posters who have scratches, Whether micro scratching or from neglect, whatever. What is your agenda? Seriously why are you here?

The reason I ask is that it seems to be all the same & usual suspects who are up in arms on every thread where people are discussing issues, wether that be quality control issue or issues where people simply may be advising cautionary anecdotes etc.

What is the problem & why is it angering you. If folk want to talk about their scratched, bent, yellowing devices etc LET THEM!

Throwing your weight around with insulting responses to folks genuine concerns ain’t big and accomplishes nothing other than baiting folk to react defensively. If their screen is scratched, what’s it to you. Why is your place to ensure criticism of a brand remains controlled? You are not moderators & no money is coming out of anyones pockets here. It’s a discussion board.

I get the white knighting on these boards is strong but some of you are borderline obsessive, practically running around these boards trying to shut down, derail any discussion that whiffs of criticism.

wind your neck in and let others problems, issues, however trivial wash clean over you and let folk be.

 

[Fuchal]

I've got some very light scratches on my screen/coating visible in some light and angles, but no different from my previous iPhones.

 

[TopherMan12]

What is the problem & why is it angering you. If folk want to talk about their scratched, bent, yellowing devices etc LET THEM!

lol.....who is stopping them? Oh....so you want there to only be one side to this "scratchgate" discussion? Well that's not a discussion at all, now is it?

 

[chrono1081]

I really want to buy iPhone 11 Pro Max 512GB but the "Scratch Gate" really scare me. Super Easy get scratch on iPhone 11 Series screens reports all over the places. What can I do?

Ignore them. It’s nothing more than people being careless and not wanting to fess up to it.
If you’re truly concerned get a case and a screen protector.

 

[Aydy]

lol.....who is stopping them? Oh....so you want there to only be one side to this "scratchgate" discussion? Well that's not a discussion at all, now is it?

I’m not talking ‘stopping them’ more along the lines of ignoring what doesn’t concern you. You won’t benefit from arguing about “their” scratched up phone. If I have scratches on mine, it is what it is and I move on, forget it. Some don’t! Others are more anal. Some expect sapphire crystal grade scratch resistance for their money. Is it ridiculously entitled of them to expect? He’ll yeah it is! but it’s hurting no one if they choose to converge here to mull it over with each other, get bored. Find acceptance, whatever. They should however be free to do so without the mocking & ridicule by those who appear to NEVER had experienced issues with apple products 😉

Turning a blind eye to some of the neurosis that comes from spending sh**loads of cash on these devices is the respectful path. Engaging with and ridicule only serves to exacerbate those suffering this temporary neurosis that, incidentally, is symptomatic of these and other forums shortly after every device release. The temporary neurosis. The mocking response. Rinse, Repeat.

 

[Sam in SoCal]

Have any of the posters in this thread been able to make a positive ID on what scratched their screens? I think after skimming along here and there every one who has a scratched screen doesn’t know how it happened. I’ve had my 11 pro max for a month, no screen protector. It does have the Apple leather case on it. No scratches on the display. i Never lay my device flat on its face and I make sure there’s no debris such as sand or other objects before I place my phone in my pocket. I’m waiting for the post where someone can give us some answers

 

[KowalskiFUT]

To all you guys on here (and every other thread) reacting angrily & suspiciously at posters who have scratches, Whether micro scratching or from neglect, whatever. What is your agenda? Seriously why are you here?

The reason I ask is that it seems to be all the same & usual suspects who are up in arms on every thread where people are discussing issues, wether that be quality control issue or issues where people simply may be advising cautionary anecdotes etc.

What is the problem & why is it angering you. If folk want to talk about their scratched, bent, yellowing devices etc LET THEM!

Throwing your weight around with insulting responses to folks genuine concerns ain’t big and accomplishes nothing other than baiting folk to react defensively. If their screen is scratched, what’s it to you. Why is your place to ensure criticism of a brand remains controlled? You are not moderators & no money is coming out of anyones pockets here. It’s a discussion board.

I get the white knighting on these boards is strong but some of you are borderline obsessive, practically running around these boards trying to shut down, derail any discussion that whiffs of criticism.

wind your neck in and let others problems, issues, however trivial wash clean over you and let folk be.

These people are fanboy trolls. It amazed me when they posted on thread about cellular data modem, and mocked people who massively complained about dropping calls and weak 4G signal. I understand someone could argue about scratches on a screen (even if the problem was present on a lot of devices), but 4G modem is a technology which works perfect on a 50 dollar Aliexpress smartphone.

 

[torana355]

Ignore them. It’s nothing more than people being careless and not wanting to fess up to it.
If you’re truly concerned get a case and a screen protector.

That is just untrue. Multiple Reviews show the iPhone 11 getting scratches after only a few days of use, Flossy Carter even pulled out his Note 10 which he had since launch and it had no visible scratches. This is a real issue!

 

[Sam in SoCal]

That is just untrue. Multiple Reviews show the iPhone 11 getting scratches after only a few days of use, Flossy Carter even pulled out his Note 10 which he had since launch and it had no visible scratches. This is a real issue!

Let’s for the sake of argument say that easy scratches are happening. There is no recourse. Apple has not made any claims the display is scratch proof. Every individual here who has made a complaint needs to assess their options. 1) return the device and seek other options 2) if outside the return period, sell the device 3) coming To the realization that you May need a case and screen protector if you decide to keep the device regardless, and finally 4) bitch, moan, and complain endlessly on here. Exchanging the device for the same model will not help you since all the phones have the same level of vulnerability to scratches

 

[TopherMan12]

I’m not talking ‘stopping them’ more along the lines of ignoring what doesn’t concern you. You won’t benefit from arguing about “their” scratched up phone. If I have scratches on mine, it is what it is and I move on, forget it. Some don’t! Others are more anal. Some expect sapphire crystal grade scratch resistance for their money. Is it ridiculously entitled of them to expect? He’ll yeah it is! but it’s hurting no one if they choose to converge here to mull it over with each other, get bored. Find acceptance, whatever. They should however be free to do so without the mocking & ridicule by those who appear to NEVER had experienced issues with apple products 😉

Turning a blind eye to some of the neurosis that comes from spending sh**loads of cash on these devices is the respectful path. Engaging with and ridicule only serves to exacerbate those suffering this temporary neurosis that, incidentally, is symptomatic of these and other forums shortly after every device release. The temporary neurosis. The mocking response. Rinse, Repeat.

Turning a blind eye to some who are trying to narrate this into a "scratch gate"? Nope. That is the point you are missing. This isn't the "I scratched my phone and I need sympathy" thread. If you want to talk about "agendas" then you need to step back and look at this discussion with a clearer understanding of what is being talked about. You want to talk about "white knights" but you yourself are turning a "blind eye" to trolls with their own agendas. You can't have it both ways when sitting on your high horse.

That is just untrue. Multiple Reviews show the iPhone 11 getting scratches after only a few days of use, Flossy Carter even pulled out his Note 10 which he had since launch and it had no visible scratches. This is a real issue!

What reviews are you referring to? Flossy is the same guy who slams his phone down on a regular basis and slides it across an old rickety wooden table. Not a great source. The Note 10 has a built in screen protector.

https://www.androidheadlines.com/2019/08/samsung-galaxy-note-10-screen-protector-safe.html

 

[Aydy]

Turning a blind eye to some who are trying to narrate this into a "scratch gate"? Nope. That is the point you are missing. This isn't the "I scratched my phone and I need sympathy" thread. If you want to talk about "agendas" then you need to step back and look at this discussion with a clearer understanding of what is being talked about. You want to talk about "white knights" but you yourself are turning a "blind eye" to trolls with their own agendas. You can't have it both ways when sitting on your high horse.



What reviews are you referring to? Flossy is the same guy who slams his phone down on a regular basis and slides it across an old rickety wooden table. Not a great source. The Note 10 has a built in screen protector.

https://www.androidheadlines.com/2019/08/samsung-galaxy-note-10-screen-protector-safe.html

So you are missing my point entirely. And for the record this isn’t a “high horse” response. I see this type of thread over & over initially after every device released and its the same swings and roundabouts debate till the thread dies a death. Ultimately I understand why new adopters of expensive devices go through this period of obsessing & picking apart (metaphorically speaking) of every section of the device. They spend a lot of money & it’s allowed. If left to their own devices the thread will naturally filter out and come to an exasperated conclusion.

what riles me is the same members here turning up on every thread, berating, insulting & accusing members for having the audacity to make issues public. There’s a constant & persistent presence here by these guys who instantly attempt to derail & steer any discussion that implies these devices aren’t shining beacons of technological marvel, the same faces who show up to disrupt a narrative where folk may be engaging in discussion that makes the brand be seen in the slightest negative light. I don’t understand that and is the very definition of trolling imo.

In my last post I said the white knighting seemed borderline obsessive and while that was slightly overegging the exaggeration it remains true for me that there seems to be a kind of fear or panic on this forum, for some’ that Apple be seen negatively which I just can’t get my head around. Why is this corporation’s wellbeing more important than a consumers issues to these forum folk? That’s why I’m inclined to suspect an agenda. If it wasn’t agenda why would it not just wash over you? Instead it seems like they are jumping on every thread mocking and ridiculing anything remotely resembling discussion of an issue. Like it’s within their interests to do so. But what’s the gain?

 

[TopherMan12]

Instead it seems like they are jumping on every thread mocking and ridiculing anything remotely resembling discussion of an issue. Like it’s within their interests to do so. But what’s the gain?

So instead of talking indirectly, why don't you respond to them and ask them what their problem is and what their agenda is and what's the gain? If you are saying there are specific individuals in the discussion and many others.....then hell, call them out! You just come across as ranting about everyone in this discussion who doesn't buy into this annual "scratch gate" theory.

 

[Aydy]

So instead of talking indirectly, why don't you respond to them and ask them what their problem is and what their agenda is and what's the gain? If you are saying there are specific individuals in the discussion and many others.....then hell, call them out! You just come across as ranting about everyone in this discussion who doesn't buy into this annual "scratch gate" theory.

What is it your not buying into. Are you saying the devices don’t scratch or that those claiming to have scratches are lying?

So, you kinda nailed the “rant” part. My original post was a rant within a question. You were courteous enough to give it the time of day while throwing shade in response 😜 so my ranting persisted. I’m done now, the selfish, uninterested twin in me has decided bed & Netflix is infinitely more appealing than calling out internet strangers on iPhone forums.

incidentally, my intention was not to individually or specifically call out any single person. More a collective call, ultimately to point out how the fanboying posts were in no way adding constructively or sympathetically to the discussion but rather & quite transparently attempting to belittle folks concerns & shut down conversation.

 

[Sam in SoCal]

What is it your not buying into. Are you saying the devices don’t scratch or that those claiming to have scratches are lying?

So, you kinda nailed the “rant” part. My original post was a rant within a question. You were courteous enough to give it the time of day while throwing shade in response 😜 so my ranting persisted. I’m done now, the selfish, uninterested twin in me has decided bed & Netflix is infinitely more appealing than calling out internet strangers on iPhone forums.

incidentally, my intention was not to individually or specifically call out any single person. More a collective call, ultimately to point out how the fanboying posts were in no way adding constructively or sympathetically to the discussion but rather & quite transparently attempting to belittle folks concerns & shut down conversation.

Are you able to hone in on what possibly scratched the glass? From the time you discovered the scratch go through your routine of how you handle the phone, how you pocket it, where you put it etc etc. there’s no need to argue about what you guys are arguing about. if you don’t know then we don’t know

 

[TopherMan12]

What is it your not buying into. Are you saying the devices don’t scratch or that those claiming to have scratches are lying?

Nope. The people that actually have iPhone 11s and say they have scratches? Sure I believe them. Most of them admit they don't protect their phones at all with screen protectors and/or cases. That's their choice, but hard for some of us to be sympathetic when they themselves could have prevented the scratches.

The theory I don't buy into is "scratch gate" meaning there is an actual defect in the phone's glass that makes them more scratch prone. Anecdotal evidence from individuals on forums is not evidence of such a thing. And I have documented many times in this discussion that this is FAR from the first time devices have had such "scratch gate" claims made against them.

 

[Ta0jin]

I personally put a screen protector on just to be safe, I know there are some who don’t think they should have to put any protection on their screen. At the same time having common sense, it is glass and glass can potentially scratch. I’m not belittling those who have scratches at all, I know that sucks! Just like I have insurance on my 11 pro, I take precautions by slapping a screen protector on so that’s one less thing I have to be concerned about or potentially drive me nuts lol.

 

[CoronaOnTap]

To anyone who claim the previous generation iPhone screens are more rugged than the 11 Pro’s here’s my 6s after caring for it like a baby. And this is despite using a screen protector and you don’t even need to shine a torch to see these. Everything else on it looks almost as good as new except for the screen.

 

[0r30]

Not enough details here. Do you carry the phone in your pocket? Where is the scratch located specifically? You just now noticed the scratch ‘sitting at your desk’ or maybe it happened earlier and you didn’t notice it?

I carry the phone in my pocket, I keep it in my right pocket with no change or keys. The scratch is on the bottom middle of the screen and noticed it happen during the week of me original post, I had recently removed a screen protector the week prior and the screen was clean without any scratches.

 

[0r30]

Let me guess. No screen protector or case?

I had a screen protector and case, removed the screen protector for about two weeks. Now have another screen protector on it.

 

[Sam in SoCal]

I had a screen protector and case, removed the screen protector for about two weeks. Now have another screen protector on it.

Great so we still do not have any idea what scratched your display. We are still waiting for someone to post they have discovered what scratched their display. Every one of the complaints and no one has the answer yet. We are still waiting

 

[golfnut1982]

More than likely a bit of very tiny grit, sand or something else in your pocket or cleaning cloth is probably the culprit. But something is doing it. Something harder than the oleophobic coating or even harder to get to the glass. This is how you scratch something.

 

[44267547]

To anyone who claim the previous generation iPhone screens are more rugged than the 11 Pro’s here’s my 6s after caring for it like a baby. And this is despite using a screen protector and you don’t even need to shine a torch to see these. Everything else on it looks almost as good as new except for the screen.

View attachment 875971

.....Which these scratches were caused from you. Want to know how I can tell? Look at the swirl pattern of micro scratches that are circular. You (Or someone handling your iPhone) used a cloth like material somehow managed to cause the scratches. It’s pretty obvious how those scratches were managed on your display with a cloth that may have been abrasive or was dirty, etc.

 

[FlippyGonnaSnap]

My personal pro max went weeks without a screen protector and only has a single scratch that is very difficult to see unless I have it next to a lamp. This was also during a period where I spent a weekend in a caravan next to a beach. Safe to say mine is great and obviously up to standard.

I’m still thinking it might be a case of contaminated glass that effects a very small number of devices, probably earlier batches perhaps? Big youtubers who obviously had theirs before the rest of us seem to have an issue.

 

[CoronaOnTap]

.....Which these scratches were caused from you. Want to know how I can tell? Look at the swirl pattern of micro scratches that are circular. You (Or someone handling your iPhone) used a cloth like material somehow managed to cause the scratches. It’s pretty obvious how those scratches were managed on your display with a cloth that may have been abrasive or was dirty, etc.

Did you even read what I said? Or is jumping to conclusions real quick one of your special skill set?

 

[Fred Zed]

To anyone who claim the previous generation iPhone screens are more rugged than the 11 Pro’s here’s my 6s after caring for it like a baby. And this is despite using a screen protector and you don’t even need to shine a torch to see these. Everything else on it looks almost as good as new except for the screen.

View attachment 875971

Looks just like the sort of micro marring on a car paintwork when dirty clothes were used .