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iPhone 12 iPhone 12 Mini not responding to touch correctly on lock screen (Partially FIXED)

tharitm said:
Its an issue that Apple didn't expect since iPhone 12 Mini is a smaller size and smallest right now which is full screen (iPhone X style) and something to do with adjusting sensitivity to the small sized screen. We should see a fix soon, hopefully everyone will report it through the feedback form. https://www.apple.com/feedback/iphone.html
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I dunno, maybe apple didn’t expect it but maybe they just could have spotted it before going into production??
 
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snowatom said:
Can anyone verify if it works with a screen protector and an original MagSafe cover?
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Does not work here. Lock screen PIN touch weirdness still persists on my device with screen protector and leather Apple MagSave case. With only one of these components installed (either case OR screen protector) the device works flawless.
 
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scotsmandc said:
I just sent this thread to Apple chat support. Everyone please do the same so we could potentially get a quicker fix.
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Alas I’ve just spent 2.5hours on Apple chat and they don’t seem to know about the issue at all. But have sent this thread and thanks for this thread, all as it is helping me feel I’m not insane!
 
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Apple_Robert said:
Does the mini have a different frame design that the 12 etc? Why is the mini the only phone affected? This is going to stink if it is a hardware problem and we have to return our phones.
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Apple just asked me to return my phone...😡
 
Q2020 said:
hi there,
i just finish my chat with apple support team and seems they don't know for this issue
they only told me to try force restart but i already removed the screen protector

if any one of you gents could try to force restart his iPhone 12 mini and feedback us here if it works fine



thanks
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Not a gent. But: forced restart does not work, installing 14.2 doesn’t work.
 
Loono said:
Lol, someone should do a parody on YouTube on how to unlock an iPhone mini that you must rest a finger on the camera.
It’s pretty ridiculous that this slipped through. You would have thought they test their phones with screen protectors on?
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Exactly!!!
 
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jonchilduk said:
Have just spent the best part of an hour on a chat session with Apple. it ended on the note of ‘you have 14 days to return it’. Not good...

Like everyone else have tried a number of protectors, hard reset the phone, different case combinations and none work as they should.
Click to expand...
 
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Hey I win, for me it was 2.5 hours 🙄😬 during which I rebooted, installed 14.2 and was finally told to return the phone
 
Devonred said:
Apple just asked me to return my phone...😡
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I got the same thing from the first Apple adviser I spoke with today After being on the phone for 45mins. I have now had contact with 5 apple support staff today, one of them on the senior team. Latest advice is to Reinstall Apple software using a computer and iTunes. Not completed this step yet because the link in the email that Apple sent me did not work and I have also read that someone else on this thread tried this method and it didn’t work to resolve the issue. The second Apple advisor I spoke to advised me to restore my phone to factory settings and not load my iCloud backup of my old phone. This didn’t work. So had to call back. Move on to The fifth Apple advisor the senior one has advised the Apple iTunes reboot.
None of the apple advises are aware of any way issues with regards to other people complaining about this issue. I informed them I had seen others reporting problems online.
 
SeaneJ said:
I got the same thing from the first Apple adviser I spoke with today After being on the phone for 45mins. I have now had contact with 5 apple support staff today, one of them on the senior team. Latest advice is to Reinstall Apple software using a computer and iTunes. Not completed this step yet because the link in the email that Apple sent me did not work and I have also read that someone else on this thread tried this method and it didn’t work to resolve the issue. The second Apple advisor I spoke to advised me to restore my phone to factory settings and not load my iCloud backup of my old phone. This didn’t work. So had to call back. Move on to The fifth Apple advisor the senior one has advised the Apple iTunes reboot.
none of them aware of any way issues with regards to other people complaining about this problem although I informed them I had seen others reporting problems online.
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Aargh! I have to say the ineptitude on Apple help has made my mental state far worse. I could have coped with the malfunctioning Lock Screen 😬
 
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Devonred said:
Aargh! I have to say the ineptitude on Apple help has made my mental state far worse. I could have coped with the malfunctioning Lock Screen 😬
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At one point I asked to speak to someone else and got out through to their Spanish chat help. Possibly as a punishment.
 
So, what do we do everyone? Return our phones? (as Apple advised me to do, but the chat advisor didn’t really know about the issue being widespread)
 
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