im having this issue constantly with iPhone 12 pro on ATT. I spent hours on the phone with upper level ATT support because I wasn't receiving text messages and data connection was dropping out and after a few hours they spoke with there engineering department who basically said its a known issue that ATT, Verizon and Apple are all working together on rapidly to try and pinpoint and fix. they said they had a similar issue back when the iPhone 8 came out also.
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iPhone 12 Pro iPhone 12 Pro Connectivity Issues
- Thread starter techishi
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I’m with At&t and having the same issue. Was going to open a thread and ran into this for Verizon. I guess it’s not a hardware issue then... or I guess no one knows at this point? It’s happening every hour or so to my wife in places where signal is good and we’ve never had a problem.
edit: also my 11 pro max next to the 12 pro is connected just fine
edit: also my 11 pro max next to the 12 pro is connected just fine
Crazy that some people are having such bad issues! My reception on iPhone 7+ - XS was terrible until I finally switched to Verizon with the 11 Pro, so I know your pain. Thankfully I haven’t had any problems with the 12 Pro but I live in a heavily populated area with lots of towers.
Yeah I have no idea really what the problem is, some things that seem clear:
- Happens while still or moving, more noticeable while moving. Most likely an issue with tower switching.
- Affecting various carriers (only seeing people reporting AT&T or Verizon so far)
- Affecting various iPhone models. Thought it was just the 12 but have seen a few other reports of other models.
- Can be remedied with toggle of airplane mode or phone restart.
- Apple, AT&T & Verizon engineering departments all seem aware of the issue and are working on it to some extent. I personally contacted Apple support about it.
This has become pretty bad. Not moving here at all. Also, switching airplane mode does not fix it for me. I have to reboot the phone. I've tried resetting network settings etc. The problem comes back. It barely goes an hour without disconnecting again. Gonna swing by AT&T.
Verizon, outside Boston in the suburbs and even on LTE I get a max of 4Mbps regardless of signal strength. Was on the phone with Apple for an hour with them running remote diagnostics -- nothing found on the hardware. Was on with Verizon for 2 hours resetting things from their side and even swapping to an old 4G SIM card. Nothing worked. iOS and/or network issue. This is almost unusable if not on wifi.
So I just went from the Cape (Mass) to NH. I think approx 20% of the time I had ZERO SERVICE. never happened to me in years. Dropped calls and everything. Not happy....
Verizon. I have updated carrier settings, reset carrier settings, re started phone, turned off 5G... nothing.
Reading these comments on here and Reddit about this issue has me wondering should I even order 12 Pro Max for me and hubby we are on Verizon also. I'll be reading/watching to see if there is a fix soon.
Just came back from AT&T. They said about 50 people walked in today with new phones for the same reason. Said both Apple and AT&T are working the issue and the only workaround for now is to install a SIM card that does not support 5G, wait for Apple/AT&T to fix the problem, then come back and add the 5G SIM card again. We agreed as the phone is otherwise useless. So no 5G for now. No dropped connections since then so far... nice job Apple and carriers testing your 5G crap.
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I’m in Southern NH and my commute to work that normally has service the entire time lost service in at least 5 different spots. Meanwhile my iPhone 7 work phone had service the entire time....even LTE in some of those spots.
That’s interesting. I have an older SIM from back to my 6S Plus or even older. I haven’t noticed any difference in service.
Not sure what you are saying there (there's nothing wrong with old SIM cards). The problem appears to be the new 5g SIM cards. There's some sort of glitch that causes the connection to get dropped when you leave a 5g zone or are in a weak 5g area. It's like the phone or service can't transition to the "slower" network.
So far have been lucky not having any drops switching between towers on Verizon in Sioux Falls. Using the 5G sim card that came with the 12 Pro. Since 5G speeds are slower than LTE in my town, all I did was turn 5G off and am only using LTE.
Really bad iPhone 12 pro connection also, will loose it while sitting on the couch and it will not even search fir service until I toggled airplane. Called Apple they seemed to not know anything about it. Verizon suggested sending a 4G sim. This is horse manure epic dripping the ball. Expect better from these companies.
What’s weird is no one seems to be in a hurry to fix this. You just had a epic launch of a beautiful redesigned phone and sit the bed on service. 2020 continues to do 2020 things I guess.
How many that are on Verizon with this issue are on the new 5G unlimited plans? I switched my plan to the 5G unlimited plan 10 days before I got the 12 Pro. I also had the switch to the new plan occur immediately, and not wait until the new billing cycle. I have had no problems with my 12 Pro with the new plan, even in areas with weak signal (1 bar).
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Agree on 2020... what an epic fail year!
This happened with XS as well. Weeks of issues with dropped service in low signal strength areas. Eventually resolved by carrier and/or iOS update.
The problem is when your return window approaches and the issue is not yet fixed you wonder what to do...