Just look at any other product for 16 pro, problems with screen protectors don’t come from manufacturers but apple themselves, not releasing a proper information beforehand. And yes, i did get refunded 100% and to keep original glass. Later on i got 50% off the 3d one (for which i paid with my own money, never seen a dime from them LoL). What were they supposed to do, give it to me for free for some reason? My only gripe is that shipping takes around 14 days, but other than that ive been using it for about a week now and im really happy with it. I was respectful and pleasant, so they were too. You get what you give.
From Flolab via email:
"I completely understand your frustration with the shipping costs and the issue with the screen protector. Our lifetime warranty covers defects like the one you're describing, and we want to make sure you're satisfied with your purchase. However,
as per our warranty policy, the shipping and handling fee for replacements is required for any warranty claims, as we cannot absorb these costs.
I also want to assure you that if the protector is defective, we will be happy to send you a replacement
at no additional cost for the product itself, just the shipping. We take all issues like this seriously and want to ensure that the replacement is shipped out promptly once the shipping fee is covered."
You:
"come from manufacturers but apple themselves"
Flolab is selling a product on a EU market and has to accept EU laws protecting the consumer. If they can't provide a working product, and don't want to take any responsibility, they are just thiefs. They don't want to return back my money, they only can provide a new sp but I have to pay even more money. It's a scam, nothing less nothing more.
"I was respectful and pleasant, so they were too. You get what you give."
I was polite. They said I should try to remove the bublbe with my fingers and I tried to do so. They asked for a video recording nad I provided one. I can paste here the whole maile history between me and them, I really have nothing to hide, and actually think your comment here is unpolite big time. But again, as I said earlier I consider any strongly defending Flolab person here either being paid by them or jsut working for them.
Btw. there is no reason to be polite towards scammers. They don't accept EU law and people should know about that bc their website is full of ********, check for yourself:
Their website:
3D Infinity Edge-to-Edge Design: Precision meets perfection. Our cutting-edge 3D technology, designed specifically for the iPhone 16 Pro Max and iPhone 16 Pro / iPhone 15 Pro Max / iPhone 15 Pro, ensures a flawless fit, eliminating edge bubbles."
I had bubbles with every installation of their product. I want my money back or please tell me what installation mistake did I make. They don't want to do any of that. Tehy just want more money.
"
Precision Installation Tray: Perfect alignment, zero dust. Our tailored tray guarantees a hassle-free, pinpoint application, aligning seamlessly with the contours of the iPhone 16/16 series."
Joke. Same ****** too big tray.
FORTIFIED FOR DURABILITY
Crafted with advanced reinforcement techniques, our design ensures your iPhone's screen remains resilient against bumps, drops, and everyday challenges. Trust in protection that stands up to life's unexpected moments.
It broke twice just with a slight touch of a macbook pro and other phone, like really?
"A limited lifetime warranty means if your iPhone screen protector glass ever gets worn or damaged, FLOLAB will replace it for the life of your device."
Ofc but only if you pay for it (so called shipping cost) again there is no resignation no way to get your money back etc.
"We know how hard it is to perfectly install a screen protector dust free and perfectly aligned. With the ONETIME installation, it’s never been easier to install a screen protector.
We guarantee you will install it perfectly the first time once and for all."
Another joke.
FloJokeLAb