The latest from Caudabe 😂
docs.google.com
Email received this morning:
Hi there,
Hope all’s well. Our iPhone 17 collection has been our most successful launch yet, and we owe that to you. We’re incredibly grateful for the amazing support we’ve received from our customers over the years.
That said, we also apologize deeply for the delay. This has been an incredibly challenging time for our team, but we're working as hard as we can to get your order to you as soon as possible. For the very latest updates, we've created a
shipping updates page on our self-service portal. This page also contains a new spreadsheet that details the shipping status for every iPhone 17 series product we offer. You'll be able to more easily track the shipping status for your particular item(s).
To summarize the major reasons for the delay:
- Demand for our products is the highest we've ever experienced in our 13-year history, which is creating a backlog of orders we're working through. We began fulfilling preorders on September 22nd and continue to expedite orders as fast as possible every single day
- There have been production and logistics delays due to Super Typhoon Ragasa - the strongest storm on record this year - which impacted our factory partners and our shipping carriers. That has led to delays in fulfilling orders and transferring inventory to our other distribution centers
- There was a week-long national holiday from October 1st to October 7th where our Asia warehouse is located. Our shipping carriers were not operating at this time, so this also impacted our ability to transfer inventory to our other distribution centers.
If you'd like to make changes to your order (or cancel), please get in touch with our Support team through
our self-service portal. This is a no-reply email, so please do not reply here. Our Support team is working through messages as quickly as possible, and while it may take a few days to respond, please know we’ll take care of you.
Again, sincere apologies for the delay. We know how excited you are to receive your order, and we don't want to let you down. Over here at Caudabe HQ, it's all hands on deck at the moment. We wouldn't exist without you, and we absolutely don't take that for granted.
Thank you again!
Team Caudabe