iPhone 4 Antenna Issues and Ping Rank Among Top 'Tech Fails' for 2010

[ski1ski1]

You can be sure people who paid that much for the phone would not take a failure like that silently, so they would have registered a complaint.

Sorry, but you obviously don't live in the real world if you think 100% of people who have an issue with a product, call the manufacturer in the first 3 weeks of use. Some people just return the product. Some people noticed the news reports about the issue, so they knew their phone was not unique, and they knew Apple was aware of the issue, so why call Apple. Some people did not have time in their busy schedule to call Apple within 3 weeks, some people didn't realize that touching the phone in that spot was causing that issue, etc, etc. Sorry you fell into Apple's spin trap by looking at that flawed number.

 

[ShiftyPig]

Google (besides adsense/adwords) = big fail.
M$ (besides Windows/office) = big fail

Wow. Just wow.

Anyways.... that derailed me from saying what I came here to write, which is that if Jobs had to take the stage to quell the problem, it was a bit of a fail.

 

[MrSmith]

.

 

[BriChi]

what it is is people most people dont know it exists because they dont follow forums or pay attention to phones on the news, they buy a phone, slap a case on it and go on there way. Once I pointed the fault out to them they were pretty pissed, some of them returned the phone because why by a $200 faulty phone and the others loved the phone so much they kept it with the case on it. Apple admitted the problem existed, how does a hardware only effect 1%, really is effects everyone but most people.

A. Ignore it because they love the phone
B. Hold the phone differently again because they love the phone
C. put a case on it out of the box so they never know the issue exists
D. because they are dealing with it, are to lazy to contact Apple to complain

Someone should make an app that measures and records the loss of signal when you touch the antenna gap, but I will GUARANTEE Apple wouldn't let that in the app store for obvious reasons

Sorry, but you obviously don't live in the real world if you think 100% of people who have an issue with a product, call the manufacturer in the first 3 weeks of use.

EXACTLY!! most people just return it or search on the web for a quick fix, like tape, LOL

 

[Nomadski]

and your point is?

I would take a stab in the dark that the poster was saying a technological failiure in the Toyota cars which caused brakes to fail, and lives to be lost was a slightly bigger "fail" than a reception issue on a phone which affected a tiny minority of its users.

And thus in this "top ten fail" list, Toyota should have been number 1 by a long way.

But then its less interesting for the media to talk Toyota than it is Apple I guess...

 

[rmwebs]

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Google (besides adsense/adwords) = big fail.
M$ (besides Windows/office) = big fail

The only fail around here is you...

Google Apps suite (Gmail, Calendar, etc) is the best of its kind. Stable, reliable, fast, and free. Compare that to Mobile Me :/ No search engine even comes close to Google, and their work providing some fantastic free software is unmatched. How many other companies do you know who willingly develop three operating systems and give it to the manufacturers and users without taking any payment? (Android, Chrome OS & the Google TV derivative).

In addition Microsoft have the Xbox market - with out a doubt the most successful game console ever released, and it's still going strong despite how long it has been since it was launched.

 

[ShiftyPig]

But then its less interesting for the media to talk Toyota than it is Apple I guess...

Didn't it turn out most if not all of the Toyota wrecks were caused by driver error?

Hold/drive it differently does actually apply to a car.

 

[BriChi]

Didn't it turn out most if not all of the Toyota wrecks were caused by women?

 

[ppc_michael]

That was a ridiculous list.

 

[kas23]

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The iPhone 4 was a big "fail" due to its antenna as it marked the first time in 4 years that people considered buying a different phone (and many actually did). Truth is, even though Apple sold a bazillion iPhone 4s, "antennagate" caused millions NOT to be sold.

As for Ping, aren't they a golf company?

 

[iOrlando]

CNN is clueless. Let's all move on....

 

[sk4prez2020]

Idiots don't deserve iPhones

Anyone that thinks the iPhone 4 has an antenna issue is gullible. Very gullible. I've had iPhone 3G-S, and iPhone 4. Have had 3 Blackberry's (Storm, Bold, and Torch). Had the Samsung Captivate Android, and most recently I have been awarded a Windows 7 HTC Surround (the one from the commercials with slide out speakers.) All I can say is iPhone 4 ***** on all those other phones. Thanks, The phone genius.

 

[AidenShaw]

TV is turning out to be Google's "bag of hurt." There are rumors that Google told their HDTV hardware partners to not show prototypes of TV sets with Google TV embedded. We'll see if those rumors are true in just a few days...

Yes, but "in a few days" is the year 2011 - so it's not a 2010 fail.

 

[H. Flower]

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Apple's response to antennagate clearly shows they were in "deny everything" mode:

1. There's no problem.
2. Don't hold it like that.
3. There's a software problem.
4. Free bumpers (to fix a software problem?).

Sorry but it was the biggest tech fail of the year. Hype works both ways you know.

Good point about hype working both ways.

But although it may have dented their image, it certainly didn't dent their sales, and Apple is laughing all the way to the bank. If it had destroyed both, it'd be significant.

 

[BriChi]

Anyone that thinks the iPhone 4 has an antenna issue is gullible. Very gullible. I've had iPhone 3G-S, and iPhone 4. Have had 3 Blackberry's (Storm, Bold, and Torch). Had the Samsung Captivate Android, and most recently I have been awarded a Windows 7 HTC Surround (the one from the commercials with slide out speakers.) All I can say is iPhone 4 ***** on all those other phones. Thanks, The phone genius.

yeah, real gullable when I can do it on my bery own and many others that have it.

Thanks, The phone genius

haha. is that the same as being an Apple Genius, we know how great they are

 

[seedster2]

Sorry, but you obviously don't live in the real world if you think 100% of people who have an issue with a product, call the manufacturer in the first 3 weeks of use. Some people just return the product. Some people noticed the news reports about the issue, so they knew their phone was not unique, and they knew Apple was aware of the issue, so why call Apple. Some people did not have time in their busy schedule to call Apple within 3 weeks, some people didn't realize that touching the phone in that spot was causing that issue, etc, etc. Sorry you fell into Apple's spin trap by looking at that flawed number.

Spot on.

My proximity sensor still works half the time. These posters would love everyone to just sweep legitimate complaints under the rug.

 

[blahblah100]

CNN should stick to what they know....which is frickin' nothing.

I long for the days when news organizations REPORTED the news rather than attempt to CREATE the news purely for the purpose selling more ads and feeling their fat heads vibrate when they incesantly flap their gums. If I saw Wolfe Blitzer in person I would be very tempted to kick him in his tiny little nads.

Steve

And he'd be tempted to tell you he wanted paper, not plastic.

 

[farmboy]

Sorry, but you obviously don't live in the real world if you think 100% of people who have an issue with a product, call the manufacturer in the first 3 weeks of use. Some people just return the product. Some people noticed the news reports about the issue, so they knew their phone was not unique, and they knew Apple was aware of the issue, so why call Apple. Some people did not have time in their busy schedule to call Apple within 3 weeks, some people didn't realize that touching the phone in that spot was causing that issue, etc, etc. Sorry you fell into Apple's spin trap by looking at that flawed number.

Did you miss the part where I said the complaints are required to be DOCUMENTED? As in recorded and retained, trend analysis performed, and available for auditors to inspect and review. I very much live in a world where complaints are documented, so I know how the process works. People DO complain very quickly and vociferously, and when you return a product the reason for the return is documented as well. It's all part of the data. That's DATA, not spin, which is what you're doing with a series of improbable probables for customer's failure to act. Pure supposition and not based on real world responses at all, as hard as you might find that to believe.

But just to buy into your premise, let's just say in the "real world" (your world) the failure rate was double what Apple reported. That's still 2%, not 100%.

 

[H. Flower]

Wirelessly posted (Mozilla/5.0 (iPhone; U; . Truth is, even though Apple sold a bazillion iPhone 4s, "antennagate" caused millions NOT to be sold.

Even if that were true, how is that a fail?

Iphone 4 profit was still through the roof. Not my nor any business's definition of failure.

 

[blahblah100]

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Google (besides adsense/adwords) = big fail.
M$ (besides Windows/office) = big fail
Apple's failures have been:
- Ping
- The Cube
- Apple TV
- Lots of earlier Macs
- Pippin
... that's about it?

You have absolutely NO IDEA what you are talking about. Microsoft is wildly successful outside Windows and office, especially in their enterprise apps (where ironically, Apple has failed!). If Exchange is such a failure, why does Apple (presumably) pay boatloads of money to license the technology for their phones?

The fact that you still use "M$" is enough to show your lack of knowledge, and that you are stuck in 1997.

Add Newton, XServe, White iPhone, iPod Photo, QuickTake, Macintosh TV, etc to your list.

 

[ski1ski1]

Did you miss the part where I said the complaints are required to be DOCUMENTED? As in recorded and retained, trend analysis performed, and available for auditors to inspect and review. I very much live in a world where complaints are documented, so I know how the process works. People DO complain very quickly and vociferously, and when you return a product the reason for the return is documented as well. It's all part of the data. That's DATA, not spin, which is what you're doing with a series of improbable probables for customer's failure to act. Pure supposition and not based on real world responses at all, as hard as you might find that to believe.

But just to buy into your premise, let's just say in the "real world" (your world) the failure rate was double what Apple reported. That's still 2%, not 100%.

Did you miss my part that said not 100% of the people that had the issue, reported the issue directly to AppleCare by July 15 for many various reasons ? And when I say 100%, I said of 100% of the people that has/had the issue, not 100% of all iphone customers.

 

[BriChi]

and I am sure all the "apple genius'" reported all the complaints that went on in the stores

again, Someone should make an app that measures and records the loss of signal when you touch the antenna gap, but I will GUARANTEE Apple wouldn't let that in the app store for obvious reasons. Maybe Apple should make it just to so they can be proven wrong.
Again, the number is 1% because Apple most likely lied about the number and probably 75% of the people use a case and dont know the problem exists. Putting a case on it does not fix the problem

 

[balconycollapse]

Brightsides...

I'm soooo tired of hearing the expression "FAIL". It's like "NOT!" in the 90's. Just all over the place, a symptom of the sarcastic and pessimistic media we are forced to endure.


How about "SUCCESS!", let's look on the bright side. The top tech SUCCESS of the year is 100% without a doubt iPad!!!

 

[Lennholm]

In addition Microsoft have the Xbox market - with out a doubt the most successful game console ever released

Err, what have you been smoking? Let's look at figures:

The original Xbox: about 25 million units sold
Xbox 360 has to date 45 million units sold

NES: 62 million units sold
SNES: 49 million units sold
Playstation: an uncredible 102 million units sold
Playstation 2: an unbelievable 148 million units sold
Wii has to date 76 million units sold

So how is Xbox [I suppose you're talking about 360] the most successful game console ever? Let alone "whithout a doubt"?

 

[ski1ski1]

Someone should make an app that measures and records the loss of signal when you touch the antenna gap, but I will GUARANTEE Apple wouldn't let that in the app store for obvious reasons.

Actually there is an app that shows the issue very clearly. Download the speedtest app. When you touch the gap, the data speed is affected. For some reason, the upload data speed is the one that is more greatly affected.