lucky me, i was robbed on the lobby of where i live by three dudes at gun point, i literally had a gun pointed at my head, they took my iphone 4, wallet and 6 dollars (i don't carry cash). I am planning on going to the apple store and see what are my options, i have a family plan and i am currently the account holder. I waited 9 hours in line, but i don't really care about the phone or the wallet, the worst thing is that i don't feel safe where a live. any suggestions? UPDATE: i was talking to an att rep who basically told me that my best option was to cancel my contract, pay ETF, pay what remains of the phone that i no longer have plus pro-rated usage charges which will send my bill upwards of $900 dollars. UPDATE X2: apple didn't offer me much help either and instead transferred me back to att who ended up saying that i want an iphone i have to pay the full unsubsidized price plus taxes. Even after i told her about the uncontrollable circumstances. I will try my luck at the apple store where i originally purchased the iphone, i will ultimately be looking into having the ETF waived.