Is Apple Support just actively reading forum posts,
Nope. THey don't read the forums.
are people calling 1-800-MY-IPHONE, or going to the iPhone Feedback page (
www.apple.com/feedback/iphone.html)?
Pretty sure there is no such phone number and the feedback page isn't giving them what they need to know because you aren't including diagnostic info.
If you want to give them feedback you need to either turn on the auto send diagnostics, go to a genius bar (with an appointment) or both.
Oh and if you are having any kind of issues, do NOT restore your phone before you go to the bar. It wipes out all the diagnostic history so they only see from the restore forward and that history often is what tells them the vital details.
----------
Not even "antennagate" stopped the iPhone 4. This won't stop the 4S, that comes with Siri, to top it off.
Neither of them is stopping the iPhone sales because despite how loud the complaints are they are still only like 1/2 of 1% of users. We don't see the other folks on the forums cause they are too busy telling their IRL friends face to face about how awesome the phone is
----------
Two points:
1. Satisfy Apple's core clientele: the professional users
sorry to disappoint but the pro users are NOT Apple's core clientele and haven't been for a long time.
2. Satisfy regular consumers by not delivering products that have battery problems, antenna problems, connection quality problems.
No one can have 100% perfect results. Every iPhone issue that has ever come up has been either something out of Apple's control (such as ATT having ***** coverage in an area) or less than 1% of the total number of users. That's really very good QC results when you consider things like the 60% of all Xbox units will fail in the first 6 months and Microsoft will replace it with another of the same model that will also have a 60% in the first 6 failure rate.
Even things like the Final Cut software complaints were overhyped by the media for hits and were likely more like 5% of folks and half of them probably didn't actually need what they were complaining was missing.
----------
Especially those consumers who are new to the iPhone. This is a horrible experience for them
Is it. There's a number of tales that the iPhone was set up from a backup and a restore and set up as a new iPhone is fixing the whatever issue so it is possible that folks with new iPhones aren't seeing these issues because they didn't have a backup with a corruption to put on their phones. It's also possible that they don't have 4 year old bluetooths with out dated software they are trying to connect to their phones or wired headsets they have been using for a year that have shorted out wires from being bent and pulled around and so on
----------
LOL yeah, just like he made heads roll with the antenna issue of the iPhone 4...get real.
And if he was it would be the heads of the media that hit whore by hyping up a small issue to look like some kind of universal tragic defect