The machines used to create the chamfered edges are much more powerful than us mere mortals.
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iPhone 5 - black version scuffs (merged)
- Thread starter Pagemakers
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The machines used to create the chamfered edges are much more powerful than us mere mortals.
Did they send you a new phone? My replacement is coming directly from China. I wish it was the white box phones. I feel like there is a better chance for it arriving without dings or dents.
I see. I talked to a "senior adviser" yesterday about getting a replacement, and he told me an express replacement (where they put a full price hold on your CC) would cost $30 extra for shipping/return shipping charges, unless I had AppleCare Protection Plan or AppleCare+. Otherwise my only other options would be to wait til my local store gets more in stock, or send in my current iphone by UPS/Fedex and wait til a replacement arrives.
Mine was in a white box, no accessories. It was sealed with a sticker saying something about inspected by Applecare. It had finger prints on it. Still had the scratch.
Called Apple Care this morning about the very small scratch (about 2mm where the bezel and band meet above the lightning port) on iPhone 5 64B Black. Wanted to make sure they documented it in the event things get worse.
Phone Rep said Apple was aware of the scuff out of the box issues, and that this was happening to the pre-ordered phones that came directly from China!!!
Where does he thing the "others" come from?!?!?
Phone Rep said Apple was aware of the scuff out of the box issues, and that this was happening to the pre-ordered phones that came directly from China!!!
Where does he thing the "others" come from?!?!?
Just Received my black 64gb replacement today. It was not a new box, it was a replacement and it said "Inspected by Applecare".
The phone looked to be flawless, but there is scratch on the back where the edge meets the backing. What's even funnier is the replacement phone has the + and - volume keys reversed. I think I am just going to keep my original one and forget about it.
The phone looked to be flawless, but there is scratch on the back where the edge meets the backing. What's even funnier is the replacement phone has the + and - volume keys reversed. I think I am just going to keep my original one and forget about it.
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They sent me a new one yeah. It only took a day for delivery as it was sent from the UK strangely.
applecare +
I've seen some of you mentioning applecare+, is this available in the uk? I can only see the option for standard applecare on the apple website. I'm still wanting for my ip5 to be delivered and want to look into this before it arrives.
I've seen some of you mentioning applecare+, is this available in the uk? I can only see the option for standard applecare on the apple website. I'm still wanting for my ip5 to be delivered and want to look into this before it arrives.
For those getting replacements in the UK when order online straight from Apple, does your replacement arrive as new in a sealed iPhone box just like you'd bought it new?
I've just got my replacement ordered. Have to say Apple UK were fantastic about it, wasn't on the phone 10 mins and they had approved it. It should be here in 3-5 days and they said to arrange a date for pickup of my old one for after the new one arrives so I won't be without a phone. Ideal!
But after reading some of this forum I was wondering if it'll be like new, sealed in the box with all accessories?
Cheers
I've just got my replacement ordered. Have to say Apple UK were fantastic about it, wasn't on the phone 10 mins and they had approved it. It should be here in 3-5 days and they said to arrange a date for pickup of my old one for after the new one arrives so I won't be without a phone. Ideal!
But after reading some of this forum I was wondering if it'll be like new, sealed in the box with all accessories?
Cheers
Wow . . . . how in the world could that pass any stringent QA tests?
I really hope you get something sorted.
have y'all tried your cameras yet? purplehazegate here we come!!
i took a bunch of pictures, playing with camera and i saw all of these purple rings in the pictures - did not know if i should call the long island medium or applecare!
when i called applecare as i just wanted it to be documented, he had no clue how i could pull up my profile page and he told me that he has not received one complaint about the iphone 5 at all!
i did a google search and i guess it is on the list of problems - wonder if this can be fixed with a software update?? found this article here
i took a bunch of pictures, playing with camera and i saw all of these purple rings in the pictures - did not know if i should call the long island medium or applecare!
when i called applecare as i just wanted it to be documented, he had no clue how i could pull up my profile page and he told me that he has not received one complaint about the iphone 5 at all!
i did a google search and i guess it is on the list of problems - wonder if this can be fixed with a software update?? found this article here
They were the ones that suggested they would send out a replacement straight away, so I doubt they will charge me for the privilege. It must be different in the UK, because a couple of people I know have received replacements, and they weren't charged either.
I just talked to Applecare. I sent them photos and they will be sending me another replacement after I send the current replacement back. They offered me headphones or a lightning cable for free. I said that I was just going to keep the original, but the representative insisted that I try one more replacement.
I am in the UK and ordered a replacement, Apple said it won't cost me anything, they will send a brand new sealed black model out to me, it will have all the accessories and documentation.
There's no charge for this service, there's NO hold on my debit card in case I don't send the other one back. They are trusting me to uphold my end of the bargain.
3-5 days to deliver, they will send a courier in 7 days so that I can play with both colour models and choose which one I want to keep. If I want a few more days, I can simply tell the courier when I want him to pick the other phone up. Completely up to me.
I asked her if people send their phones back to Apple, she said most do, but there's not much they can do if you don't send it back. I assured her I'd send mine back. Had a very interesting conversation on returns and what people do to make an easy buck and theft. Suffice to say , Mine is going back with everything it came with , unopened , and as mint as possible.
Apple have been amazing, I have never ever come across customer service like this before. Not ever. It's incredible.
Got my replacement black yesterday, and it's much better than my original one.
There are some faints scuffs (I hesitate to call them that) around the rounded corners on the top-left and bottom-left, but they are so minor they hardly bother me. There is a light scuff on the border of the anodized aluminum that is hardly visible, but again, that doesn't bother me.
I've got an iPhone 5 I feel is good enough to keep. You might think that's compromise, but after going through replacement after replacement on my iPad 2 for backlight bleed, sometimes good enough...is good enough. You could wind up with worse.
I'm not quite ready to call this one flawless, but it's near-flawless, and due to the nature of the mass-market manufacturing process - it's, yes, good enough.
There are some faints scuffs (I hesitate to call them that) around the rounded corners on the top-left and bottom-left, but they are so minor they hardly bother me. There is a light scuff on the border of the anodized aluminum that is hardly visible, but again, that doesn't bother me.
I've got an iPhone 5 I feel is good enough to keep. You might think that's compromise, but after going through replacement after replacement on my iPad 2 for backlight bleed, sometimes good enough...is good enough. You could wind up with worse.
I'm not quite ready to call this one flawless, but it's near-flawless, and due to the nature of the mass-market manufacturing process - it's, yes, good enough.
Mine also had that sticker. I don't buy it for a second though, these are brand new iPhone 5s we're getting.