lol no, I was pretty open and honest when asking questions, we were talking for over 20 mins, had a good laugh.
The lady I spoke to said some people really think they deserve freebies. She said they either want to keep the box and headphones with the stickers and just send the phone back. Or they say: "Oh my son/friend/sister accidently dropped the phone on the way to "wherever" guess I can't send it back now"
She also stated that Apple will offer freebies if a customer is particularly upset , freebies such as the free lightening adapter etc. But even then some people "want more" and "Push their luck"
The way she acted, it was no big deal to Apple, that if the phone didn't come back, they were not going to beat it out of you in court or charge your card. They will simply send you a bill that will ultimately end up in the trash and forgotten. It's bizarre how trusting they are and I don't think some thieving idiots deserve it , they will end up ruining great customer service for everyone else.
I think it's awful the lengths people go in order to "Steal" - she knows I will send mine back, I don't particularly like huge companies for reasons I won't go into as it's off topic, but I don't steal either.
I agree! the trust is admirable, and there's no company I know of who would ever do that. The way I see it, Apple is trusting you to uphold your end, they are giving you over a week with two handsets to play around with or make your mind up with, and they chuck in freebies, make everything as easy as possible by sending a courier to pick up the other phone. So why steal from them?
I hope you get to play around with both phones too! they certainly give you enough time to make your mind up
