iPhone 5 damaged possibly cause of otterbox?

skywalkerr69

macrumors 6502a
Original poster
Jan 21, 2011
732
385
New York
Hi All,

I have owned my iPhone for 10 days. Since day one it has been in a brand new Otterbox defender series case. I took it out today to clean it and look what I found on the back. It looks like the material left a permanent mark on the back of my iPhone. I will be emailing them today to see what they can do. Any thoughts? I tried wiping it clean with a microfiber cloth and that did nothing.
 

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Interstella5555

macrumors 603
Jun 30, 2008
5,219
7
Though the wording of the thread title makes me want to kick myself in the head, yes, it's perfectly possible and normal for a case to damage your phone. On a naked phone the debris will get wiped/blown/brushed away, under a case it just stays in there, though it looks like something a little different happened to yours.
 

wookiee2cu

macrumors member
Apr 7, 2009
77
2
That's pretty weird, looks like that coating on the inside of the back shell is releasing a dye or something. If all of their units are doing that, they are going to have some pretty po'd customers. Wonder what it looks like on the back of a white iPhone 5. You should also include a pic of the inside of the back panel so folks can see the coating that is there, I had to look at the video to see it's the exact shape of those marks.
 

Sedrick

macrumors 68030
Nov 10, 2010
2,596
26
Man, o man, that's not good. I wonder if there isn't a 'curing' period for the anodize (much like a new car's paint) before it hardens more, where you want to keep things from pressing against it for extended periods.

Keep us posted.
 

Apple OC

macrumors 68040
Oct 14, 2010
3,585
2,920
Hogtown
It looks like that case does not play well with the new iPhone.

Otterbox most likely would not of tested the case very much before they released it and are probably now just hearing stories like yours where their case causes unpleasant markings.

I don't see it being an issue for Apple as they do not make the case.

IMO it is just not your case ... the design of the new iPhone is that it will mark easier (case or not)
 

Btrthnezr3

macrumors 6502a
Aug 5, 2010
766
65
Texas
Have you tried wiping it with some quick detailer on a microfiber cloth (auto detail liquid)?

Just curious as to whether that may help.
 

wookiee2cu

macrumors member
Apr 7, 2009
77
2
Here's a pic where you can see the coating on the back panel, I don't think it has anything to do with the anodized back,
 

Sedrick

macrumors 68030
Nov 10, 2010
2,596
26
I wonder if the aluminum isn't as good as apple makes it out to be.
Everyone saying 'just put a case on it'... now what?

Here's a pic where you can see the coating on the back panel, I don't think it has anything to do with the anodized back,
I don't know. If it's soaking up anything that's next to it, I think it is a problem with the back. Otterbox too.
 

Gav2k

macrumors G3
Jul 24, 2009
9,217
1,606
As above. Simple screen cleaner and a wipe. If that don't solve it a new phones in order
 

Apollo 13

macrumors 6502a
May 29, 2010
672
8
same case and had iphone 5 for 10 days also. I see nothing on mine but I also took mine off twice since I had it. I never leave my cases on 24/7 because I know it needs to be cleaned.
 

skywalkerr69

macrumors 6502a
Original poster
Jan 21, 2011
732
385
New York
Tried wiping it clean. Didn't solve anything. I have a case open with otterbox. We will see what happens. I work in an office so the phone isn't exposed to high temperature. I also don't take it to the gym with me or leave it in my pocket for any long periods of time.
 

darster

Suspended
Aug 25, 2011
1,703
1
It's the rubber backing rubbing on phone. I had that happen with my incase slider case with it's little rubber bump on inside of case. Leaves a scuff. Looks like a scuff if you took the eraser on a pencil and rubbed on back of phone. Only thing that would take it off was the rubbing alcohol.
 

Btrthnezr3

macrumors 6502a
Aug 5, 2010
766
65
Texas
No I'm worried about damaging it further.
You don't have to saturate the cloth...

I've used it on all my iPhones, iPad, iMac, etc.

It's a detail spray for cars. I have used it on many surfaces and never once had any damage. It can't hurt if it's already messed up like that.

I actually emailed a friend with an Otterbox to see if he has that problem...I'll let you know if he does and/or if we have a chance to check out the method i mentioned.
 

Shazam111

macrumors newbie
Oct 16, 2012
1
0
iPhone 5 damage/ Otterbox

Hey guys, I just joined this site and I see a lot of whining about Apple products. Due the smart thing, protect your phone any way you can. I have a 4s and it sits in an Otter box. No issues. I'm buying a 5 next week and looking into another otter box. Here's the steps to do, get a Zagg cover for the front and back. Cover the back to protect the aluminum finish, the front will be protected by the case itself. Problem solved. You may need a scalpel to trim off excess material but so what. I have another case I use, and it too has a brushed finish on the back. I covered it to protect against scratches. No problems.
 

wookiee2cu

macrumors member
Apr 7, 2009
77
2
Honestly you shouldn't have to do the zag covers when it's going into a completely sealed case like this, that's kind of the whole point of this case.
 

Bahroo

macrumors 68000
Jul 21, 2012
1,860
2
If you dont know that a case could scratch your phone then idk what to say. Yes a case reduces the chances of getting scratches, dings, etc and shock protection...but if you dont clean your phone and case every so often then dont be suprised when you see scratches and dings. Sand/debris is everywhere, your pockets, counters, everywhere...the debris/sand gets in your case and rubs against your phone so, You have to clean your case and phone every so often

----------

Hi All,

I have owned my iPhone for 10 days. Since day one it has been in a brand new Otterbox defender series case. I took it out today to clean it and look what I found on the back. It looks like the material left a permanent mark on the back of my iPhone. I will be emailing them today to see what they can do. Any thoughts? I tried wiping it clean with a microfiber cloth and that did nothing.
Bro just wipe it with some rubbing alcohol it will go away its just marks from the case.
 

expy

macrumors newbie
Aug 6, 2012
17
0
I completely agree with Bahroo. I had the same case and just assumed my i5 was very safe. One night I took my perfect phone out of the case just to discover that enough grit had been grinding into the screen right under the earpeice triangle to leave a permanent etching. No big deal since that phone had reception problems and was exchanged but the new i5 got skinned and a bumper instead of the Otterbox. If you are playing football with your new iphone 5 then the Otterbox is great protection but I think a good skin and bumper are better for a less active life style.
 
Last edited:

Sedrick

macrumors 68030
Nov 10, 2010
2,596
26
If you dont know that a case could scratch your phone then idk what to say. Yes a case reduces the chances of getting scratches, dings, etc and shock protection...but if you dont clean your phone and case every so often then dont be suprised when you see scratches and dings. Sand/debris is everywhere, your pockets, counters, everywhere...the debris/sand gets in your case and rubs against your phone so, You have to clean your case and phone every so often

----------



Bro just wipe it with some rubbing alcohol it will go away its just marks from the case.
I completely agree with Bahroo. I had the same case and just assumed my i5 was very safe. One night I took my perfect phone out of the case just to discover that enough grit had been grinding into the screen right under the earpeice triangle to leave a permanent etching. No big deal since that phone had reception problems and was exchanged but the new i5 got skinned and a bumper instead of the Otterbox. If you are playing football with your new iphone 5 then the Otterbox is great protection but I think a good skin and bumper are better for a less active life style.
I don't know about you guys, but that doesn't look a thing like sand/grid damage. It looks like a reaction with the plastic in the otterbox case.
 

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