I am never ordering from ATT again, thats for sure. Every iPhone upgrade (and my iPad 2) I have ordered directly from apple.com and have had no problems. Sure I had to wait awhile for the iphone 4S and iPad 2 to come in the mail because of demand, but nothing this bad. its been9 days and my order is still processing and back ordered.
The ONLY reason why I ordered from ATT is because I am using my dads upgrade and they told me I need to order from them to switch numbers. (which I have a feeling is a load of BS) I never like ordering from anywhere else other than Apple. Same reason you dont buy a BMW at a Toyota dealer, what the **** do they know about the product.