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iPhone 5s accelerometer/gyroscope/compass values incorrect

MastersMusic said:
It's interesting to watch this slowly becoming common knowledge...

Unfortunately still *crickets from Apple.

Any updated responses from the folks 30 pages ago who we're saying this was a non-issue & that we were complaining about nothing?

U can really tell there is something off in this 5S model. There are other glitches too and we could use a firmware/software update ASAP!

I will state again this is my first problem ever with an iPhone - I've had every model they've made. Very in tune with the product.
Click to expand...

With you 100%. Their crickets are going to backfire at some point. Even a little peep would have been nice. Are they afraid to piss off shareholders? What good is stock if you piss of the consumer that's inherently responsible for those shares? A little transparency would be nice, especially when your sales and marketing teams are surpassing the quality of your product. Sorry, just venting. As I've said before, I know there are bigger issues in life, I suppose I'm just becoming impatient. Sorry :(
 
To anyone who's just received a replacement from an Apple Store, what production week is that phone?
 
Bazooka-joe said:
If some phones are reading correctly then how can it be the software?
Click to expand...

Since most are off, perhaps the one's reading correctly are anomalies and glitching to a value that happens to be zero. That is probably nonsense, but I'm still crossing my fingers that it's SW :)
 
Valkyre said:
I was shouting about this (the fact that it is not just the iphone 5s) for some pages now, and yet still no1 paid attention...

This proves it is not the M7 , it is simply a software issue that will be resolved.

I even opened a thread for 5c users.
Click to expand...

Unfortunately the 5C uses the same gyroscope sensor as the 5S - so it could still be hardware related. The 5C's problems are less than the 5S though. There is really no way of knowing at this stage.
 
Got a week 37 replacement unit yesterday. This one is all zeros. Previously my week 39 was 3 degrees off. Both factory C3

Its just pot luck which one you get.
 
Is it only a small percentage of devices that are working properly? I really want to get myself a new 5S. I don't know if I should chance it.

If I do go ahead and buy one and there is something wrong, will Apple replace/refund (within 14 days) my device without much hassle?
 
krspkbl said:
Is it only a small percentage of devices that are working properly? I really want to get myself a new 5S. I don't know if I should chance it.

If I do go ahead and buy one and there is something wrong, will Apple replace/refund (within 14 days) my device without much hassle?
Click to expand...

Go for it. Heres the thing, if they do find its a hardware thing, Apple wont fix it. Look at the 4 and the antenna. They had a fix but didnt apply it to future models as it would mean people returning phones, getting replacements and costing money. they held off until the next version.

The same thing will happen, if it is hardware, they will not fix it.

Saying that, I believe its software. The 5C is also reporting being out and thats got the same old sensors as the 5. Whatever the cause, software can compensate.

Just look at the 3GS GPS problems, FIXED. 5 and the corrupt screen keyboard, FIXED.
 
Mercenary said:
Got a week 37 replacement unit yesterday. This one is all zeros. Previously my week 39 was 3 degrees off. Both factory C3

Its just pot luck which one you get.
Click to expand...

That's excellent news, glad you got a perfect unit. I've got a gb appt booked in MK for sat but don't know if I should just go through your route and get the replacement online? Maybe the ones they are sending out are from the right batch(if they've finally worked out the faulty one)
 
Called Apple Support in Germany

This is getting rather funny. Although the "gyro gate" topic was plastered all over the front page of one of the major newspapers in Germany, it was the first time the support in Germany even heard of this.

They checked their database and found that to fix the calibration you should try the following:

- Put your phone in "Do Not Disturb" Mode.
- Do not unlock your screen or do anything with the phone while charging it for 90 mins.

I am going to try this tonight, but seeing that I had the DND on last night while charging I doubt that this will be beneficial.

Still believe that this has to do with the new Bosch Chip that is used for the gyroscope... but oh well.

I do believe however that anyone suffering from this issue should at least take the 5 mins to fill out a support ticket online. After all it is us consumers who can influence their behaviour at this point.

-------
iPhone 5S (64GB Space Gray)
4° tilt. 20° compass.
 
Last edited:
i-aamir said:
That's excellent news, glad you got a perfect unit. I've got a gb appt booked in MK for sat but don't know if I should just go through your route and get the replacement online? Maybe the ones they are sending out are from the right batch(if they've finally worked out the faulty one)
Click to expand...

I think you could have 2 phones which were next to each other on the production line and have one which is good and one which is bad. I honestly think its a software issue because it exists on a number of axis planes which are controlled by different sensors (but all processed by the software).

Remember, hardware is nothing without software to interpret the data. They simply need to interpret it differently.

If you do go down the phone route i highly recommend the express service option. Phoned on friday, got new unit on Monday (weekends dont count). My regular guy turned up, gave me my new white box, took the old one into a UPS bag. Job done. Power button still rattles (only notice it when its in the car). But hey ho.

Its a brand new phone, week 37 was release week so no way they can be refurbs. Unless apple have a time machine, which I doubt because they would have seen these problems coming ;)
 
its strange that I did the 90 minutes DND thing and now I get

Flat on back - same -3

On the long side - 2

On the bottom - between 0 and -1

theses are a bit different from that the long side and bottom read before they were a point more off.

well I am sure apple would have figured out what is wrong by now but until they dont have a fix ( if software ) they are going to keep it zipped.
 
Mercenary said:
I think you could have 2 phones which were next to each other on the production line and have one which is good and one which is bad. I honestly think its a software issue because it exists on a number of axis planes which are controlled by different sensors (but all processed by the software).

Remember, hardware is nothing without software to interpret the data. They simply need to interpret it differently.

If you do go down the phone route i highly recommend the express service option. Phoned on friday, got new unit on Monday (weekends dont count). My regular guy turned up, gave me my new white box, took the old one into a UPS bag. Job done. Power button still rattles (only notice it when its in the car). But hey ho.

Its a brand new phone, week 37 was release week so no way they can be refurbs. Unless apple have a time machine, which I doubt because they would have seen these problems coming ;)
Click to expand...

I've gone down this route, receive replacement today. I hope the replacement I get will be a new phone.

I will let you know how I get on. Are you in the UK?
 
Most of the support people I spoke with didn't seem to know anything about the issue.

One suggested the 90 minute do not disturb fix.

Hopefully the more people ring them the more they will realise its a problem.
 
Hai.

Same problem with my iPhone 5S, here in France.

Nice Name: iPhone 5s (UK/Europe)
Family name: A1457
Model Number: ME432
Colour: Space Gray
Production week: 35 (September)
Factory: DN (China, Chengdu - Foxconn)

Shows -3.

I just asked for an express replacement. Will let you know the differences.
 
Tacite said:
Shows -3.

I just asked for an express replacement. Will let you know the differences.
Click to expand...
Same problem with my week 39...

How did you asked for the replacement? I called them and they said I have to send back the phone first... But I don't really want to spend one or two weeks without a phone, waiting for the new one.
 
Pym166 said:
Same problem with my week 39...

How did you asked for the replacement? I called them and they said I have to send back the phone first... But I don't really want to spend one or two weeks without a phone, waiting for the new one.
Click to expand...

Ask for an Express Replacement. The UPS delivery man will give you your new iPhone and take back the old one. They'll just have to freeze the iPhone price on your bank account to prevent fraud (like if you don't send back the faulty one).
 
okay I would like to know if this works for all

In iHandy if I level it and calibrate it my gives me the correct reading for all the sides and also when it is flat on the back.

Is that correct?
 
Mercenary said:
Go for it. Heres the thing, if they do find its a hardware thing, Apple wont fix it. Look at the 4 and the antenna. They had a fix but didnt apply it to future models as it would mean people returning phones, getting replacements and costing money. they held off until the next version.

The same thing will happen, if it is hardware, they will not fix it.

Saying that, I believe its software. The 5C is also reporting being out and thats got the same old sensors as the 5. Whatever the cause, software can compensate.

Just look at the 3GS GPS problems, FIXED. 5 and the corrupt screen keyboard, FIXED.
Click to expand...


Gosh man, you can't compare the iphone 4 problem with this issue. iPhone 4 was quickly corrected by holding it differently or by using a case. So that was a temporary fix that worked and made most users happy again. And they did fix it, it was called the 4S. These are two different issues and can't be compared as being the same. The iphone 4 problem didn't affect my game play and didn't even notice the issue because I always use a case. I darn well notice this problem though and I don't like it.
 
NavyDude065 said:
Gosh man, you can't compare the iphone 4 problem with this issue. iPhone 4 was quickly corrected by holding it differently or by using a case. So that was a temporary fix that worked and made most users happy again. And they did fix it, it was called the 4S. These are two different issues and can't be compared as being the same. The iphone 4 problem didn't affect my game play and didn't even notice the issue because I always use a case. I darn well notice this problem though and I don't like it.
Click to expand...

You totally missed my point. Re-read what I wrote.
 
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Space Gray
Production year: 2013
Production week: 37 (September)
Model introduced: 2013
Capacity: 32GB
Memory - flavour: xx
Factory: C3 (China)

Bought mine nearly 2 weeks ago from the apple store Trafford Centre UK. I get the error of between -3&-4 lying on it's back. Values are off in every orientation. I put mine and my friends 5S side by side on the desk his reads -2 but mines -3 to -4 this leads me to believe this is a hardware issue. If it were just a software issue why hasn't apple announced their working on a fix? I have a genius appointment on Thursday but don't know whether to go as the replacement will more than likely be just as bad.
 
rdps180882 said:
This is getting rather funny. Although the "gyro gate" topic was plastered all over the front page of one of the major newspapers in Germany, it was the first time the support in Germany even heard of this.

They checked their database and found that to fix the calibration you should try the following:

- Put your phone in "Do Not Disturb" Mode.
- Do not unlock your screen or do anything with the phone while charging it for 90 mins.

I am going to try this tonight, but seeing that I had the DND on last night while charging I doubt that this will be beneficial.

Still believe that this has to do with the new Bosch Chip that is used for the gyroscope... but oh well.

I do believe however that anyone suffering from this issue should at least take the 5 mins to fill out a support ticket online. After all it is us consumers who can influence their behaviour at this point.

-------
iPhone 5S (64GB Space Gray)
4° tilt. 20° compass.
Click to expand...

Don't waste your time, it hasn't worked for anyone yet including me. I was told by Apple to backup my iphone 5s, reset the iphone to factory, plug in the power charger, then turn on DND and leave the iphone screen up for 90 minutes. Not sure where they are getting these instruction from and if maybe this is part of the problem is that it won't calibrate by this method.

----------
mustu said:
its strange that I did the 90 minutes DND thing and now I get

Flat on back - same -3

On the long side - 2

On the bottom - between 0 and -1

theses are a bit different from that the long side and bottom read before they were a point more off.

well I am sure apple would have figured out what is wrong by now but until they dont have a fix ( if software ) they are going to keep it zipped.
Click to expand...

They will not say a word if it doesn't get to the big media stations like CNN. They most likely know the cause now and even have a solution but won't do anything until the time is good for them. All companies are like that. Couple months Google released the Nexus 7 FHD and everyone had GPS and touch screen problems which led to people to multiple exchanges and returns. People were getting really pissed off mainly due to the fact that Google kept tight lipped and didn't make any announcement. Then a couple weeks later they came out with a firmware update that fixed the issues. I kept my tablet and waited and couldn't be any happier with it. So, they won't say anything and most of the people on the phone lines will play dumb and say they never heard of it. They do it all the time.

----------
Mercenary said:
You totally missed my point. Re-read what I wrote.
Click to expand...

Ok what's your point? You're jumping the gun by say that if it's hardware, they won't fix it. How can you come to that conclusion? I strongly feel that it's software, and so does the Apple tech Supervisor that I spoke to.

----------
Starski4578 said:
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Space Gray
Production year: 2013
Production week: 37 (September)
Model introduced: 2013
Capacity: 32GB
Memory - flavour: xx
Factory: C3 (China)

Bought mine nearly 2 weeks ago from the apple store Trafford Centre UK. I get the error of between -3&-4 lying on it's back. Values are off in every orientation. I put mine and my friends 5S side by side on the desk his reads -2 but mines -3 to -4 this leads me to believe this is a hardware issue. If it were just a software issue why hasn't apple announced their working on a fix? I have a genius appointment on Thursday but don't know whether to go as the replacement will more than likely be just as bad.
Click to expand...

You're expecting too much. Apple will not say a word about a software fix or anything. If it gets to the big media companies, they may say something. There was a GPS problem with the Google Nexus 7 FHD back a couple months ago and everyone was saying it was hardware and then two weeks later, Google silently released a software fix. These companies will not say anything because they don't want everyone know about the issue, everyone will be heading to the Apple store and making calls to return or exchange their iphones. It would become very costly for Apple. I hope this helps why they are remaining silent. Cheers!!
 
Awe crap my Silver 64GB AT&T has the problem. Well I hope the problem isn't hardware. I'll wait till 7.0.3 comes out and if it doesn't fix it, I'll get Apple to replace. Definitely sucks for us, and actually sucks for Apple as well lol.

Also, how are you guys seeing what week your phone was built?
 
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