They still never claimed either the old one or the new one were precision devices. Also, the biggest benefit they pointed out was increased battery life.
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iPhone 5s accelerometer/gyroscope/compass values incorrect
- Thread starter tharepairguy
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They still never claimed either the old one or the new one were precision devices. Also, the biggest benefit they pointed out was increased battery life.
I have a week 35 16gb space grey 5s tmobile and it's 3 degrees off. One of the problems may be the phone is a little bent near the volume key ( my phone has always been in my front pocket and never heated. All I have on it is a bumper case and screen protector on both sides)
I don't know about other countries but in the UK anything sold must by law be fit for purpose. If not then you are entitled to your money back.
So if Apple advertises it's new coprocessor chip saying
"...it takes advantage of all these great sensors... it measures from the accelerometer, the gyroscope and the compass, and with new software and applications you're going to get a whole new level of health and fitness solutions never before possible on a mobile phone"
(Phil Schiller, 2013 keynote)
and it turns out that data has significant errors that render it useless, then (UK) users are entitled to their money back.
I think what we are seeing with this issue is the result of poor QC at the factory to get phones produced and shipped out to meet Apple's demands. No doubt in my mind calibration and/or testing procedures were skipped or ignored to get them out the door on time. Even then, they still could not meet initial demand. How many strikes is Foxconn going to get? Last year is was the scuffgate issue, now this year its the compass/gyro. Apple needs to seriously consider taking their business elsewhere. With each batch of phones, a certain number is taken out for testing. To believe that every one pulled out for testing was perfect is foolish. In fact, most pulled out would have failed based on the numbers we are seeing. Yet they were allowed to continue on their way hoping people would not notice. If one thing Apple should have learned from last year, is that Apple owners will go over their new phones with a microscope and test every feature. And because of that, any flaw discovered will spread rapidly across the internet and through the media.
As requested. It appears depending on where it is it is either perfect or -1° off. Sorry for the awful darkness in the first two photos.
Extra info: it's a 64 GB Silver AT&T
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I have a week 38 iPhone 5s that is off by almost 3 degrees on the long side. I didn't really think it would be that huge of an issue but I have tried several different games and they all require me to awkwardly hold my phone to the side to go straight. I see a lot of people that say "so what it is just the level app, not a big deal" but it kind of is. It messes with a lot more than just that app and really hinders the experience that a lot of people buy the iphone for. I contacted Apple and they are sending me a new iphone. My 14 day period was about up and I wanted to give Apple some time to fix the issue.
AND PEOPLE! This forum has became huge! Gizmodo, MacRumors, and even Forbes have talked about this and even linked to THIS forum. You think that the Apple reps aren't reading this and keeping up then your crazy. Even if they are only doing it on their own time, I guarantee that they follow issues with phones they spent tons of time developing! Tell them about why and what you think they should do. It might even be they only way they hear you and care, in a public forum.
AND PEOPLE! This forum has became huge! Gizmodo, MacRumors, and even Forbes have talked about this and even linked to THIS forum. You think that the Apple reps aren't reading this and keeping up then your crazy. Even if they are only doing it on their own time, I guarantee that they follow issues with phones they spent tons of time developing! Tell them about why and what you think they should do. It might even be they only way they hear you and care, in a public forum.
iPhone 5s Motion Sensor HARDWARE Issue Confirmed at Apple Store
I went to an Apple Store in the midwest and the employee looked exhausted when I explained my motion sensor issues (had the look of "damn, again."). All the store demos did the same thing. I explained it to him and he basically pulled me aside and said that he could replace it, but he couldn't guarantee the new one would be different. When I pressed him he said: "well, it's a known issue...it's a hardware issue."
I'm certain that Apple is fixing it at the source in Manufacturing. (Afterall, the parts and process can't be dramatically different from the iPhone 5 that works fine.) It will take some time for those new ones to arrive.
In the meantime, I suspect that they will create a software repair that allows you to configure the accelerometer and gyrcoscope for the entire system via the compass app. This will not perfectly fix it though. I also suspect that they will have a soft recall. In other words, if you show up and request an exchange, you will get it...at least until the software patch.
My issue is that I want a hardware correct version vs a software fixed version that will never be the same.
I plan to wait until mid-November with the hope to exchange it then.
How do you determine the week that it was manufactured? We need to get a tally of when the hardware is corrected in manufacturing...
I went to an Apple Store in the midwest and the employee looked exhausted when I explained my motion sensor issues (had the look of "damn, again."). All the store demos did the same thing. I explained it to him and he basically pulled me aside and said that he could replace it, but he couldn't guarantee the new one would be different. When I pressed him he said: "well, it's a known issue...it's a hardware issue."
I'm certain that Apple is fixing it at the source in Manufacturing. (Afterall, the parts and process can't be dramatically different from the iPhone 5 that works fine.) It will take some time for those new ones to arrive.
In the meantime, I suspect that they will create a software repair that allows you to configure the accelerometer and gyrcoscope for the entire system via the compass app. This will not perfectly fix it though. I also suspect that they will have a soft recall. In other words, if you show up and request an exchange, you will get it...at least until the software patch.
My issue is that I want a hardware correct version vs a software fixed version that will never be the same.
I plan to wait until mid-November with the hope to exchange it then.
How do you determine the week that it was manufactured? We need to get a tally of when the hardware is corrected in manufacturing...
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You seriously underestimate manufacturing challenges and overestimate the abilities of manufacturers able to address such a large volume.
That said, this is likely addressable via software if there even is a hardware issue.
Nobody but Apple, if Apple, has enough data to know if it is hardware or not.
Relax and give the powers that be time to analyze and fix the issue.
I'm not convinced it is a hardware "problem" rather than a hardware "difference" that the software is not properly handling.
I have no problem giving them time to analyze and fix the issue, because that's all we want. But it would be not only nice, but appropriate for them to publicly acknowledge that this issue exists and that they are actually doing something about it. For all we know they are doing nothing but having low level techs and sales reps say they are working on it. This just makes Apple look like a company that could care less about their customers.
thanks, good but still off, I think if u run a level app like ihandy level you'll find that it's probably more than -1 probably -1.8 the apple app rounds up.
I don't see how the software update s going to address this unless it's a calibration process that maybe runs at activation and requires the user to place the phone in these 3 position using a known to be flat surface, this sort of thing will probably take weeks to get written and tested and rolled out. so probably 7.1/.2 rather than 7.0.3
and this is provided there is no drift.
I'm quoting my own request and responding to it. I noticed another user that provided a link with how to secure this info:
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Silver
Production year: 2013
Production week: 38 (September)
Model introduced: 2013
Capacity: 32GB
Memory - flavour: xx
Factory: DN (China, Chengdu - Foxconn)
Off by 3 degrees.
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Silver
Production year: 2013
Production week: 37 (September)
Model introduced: 2013
Capacity: 32GB
Memory - flavour: xx
Factory: C3 (China)
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Silver
Production year: 2013
Production week: 37 (September)
Model introduced: 2013
Capacity: 32GB
Memory - flavour: xx
Factory: C3 (China)
I just tried iHandy Level in a couple places and it looks like the amount off can vary from -0.1 to -0.4 (as seen in the attached pictures).
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Just wanted to add my experience...
We bought three 5s (2 from launch day and 1 from the Monday after launch. The two from launch day were off by 5-6 degrees and the one bought on Monday was about 2-3 degrees off.
I called Applecare and we ran through the normal attempts to fix the problem (reset settings, restore phone, etc.). The problem persisted and so we arranged a Genius Bar appointment.
The first person I spoke to on the phone claimed that he had never heard of the problem (Third Street Promenade in Santa Monica CA). My actual appointment was at the Century City store and the girl that checked me in seemed like she wasn't shocked at all about why I was there. Then the genius who actually assisted me also acted shocked and like they had never heard of the problem, as did her higher up when she showed him.
Then suddenly another genius from behind both of them was like "Yeah that is a known issue, some people even wrote articles about it" which kind of shocked me that he was even saying that much. He then went on to say that Apple is working on it and that it WAS FOR SURE a software problem that is going to be fixed soon.
Anyway, they replaced the phones and claim it is a software problem. However, I kind of feel like if it was a software problem then why would they replace the phones at all? (Keep in mind this was an under warranty replacement, not a return or exchange).
Like I said, just thought I would share about my own experience.
We bought three 5s (2 from launch day and 1 from the Monday after launch. The two from launch day were off by 5-6 degrees and the one bought on Monday was about 2-3 degrees off.
I called Applecare and we ran through the normal attempts to fix the problem (reset settings, restore phone, etc.). The problem persisted and so we arranged a Genius Bar appointment.
The first person I spoke to on the phone claimed that he had never heard of the problem (Third Street Promenade in Santa Monica CA). My actual appointment was at the Century City store and the girl that checked me in seemed like she wasn't shocked at all about why I was there. Then the genius who actually assisted me also acted shocked and like they had never heard of the problem, as did her higher up when she showed him.
Then suddenly another genius from behind both of them was like "Yeah that is a known issue, some people even wrote articles about it" which kind of shocked me that he was even saying that much. He then went on to say that Apple is working on it and that it WAS FOR SURE a software problem that is going to be fixed soon.
Anyway, they replaced the phones and claim it is a software problem. However, I kind of feel like if it was a software problem then why would they replace the phones at all? (Keep in mind this was an under warranty replacement, not a return or exchange).
Like I said, just thought I would share about my own experience.
it's got to be hardware we are seeing readings on a flat surface from 0 to -6 which is the range of margin of error of the sensor according to the manufacturer, a previous poster has done the math. many users have reported drift as well, if there really is drift then the software calibration workaround will fail too.
-4
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Gold
Production year: 2013
Production week: 38 (September)
Model introduced: 2013
Capacity: 64GB
Memory - flavour: xx
Factory: DN (China, Chengdu - Foxconn)
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Gold
Production year: 2013
Production week: 38 (September)
Model introduced: 2013
Capacity: 64GB
Memory - flavour: xx
Factory: DN (China, Chengdu - Foxconn)
There's a merchantability standard under the US, as well. However, Apple doesn't advertise the phone as being fit for purpose as a precision compass or level. They advertise it as a phone with enhanced capabilities.The flaws aren't so significant that they render useless the health and fitness capabilities of potential applications (that Apple is not promising to deliver). I doubt you would find a court anywhere that would agree that a minor error in the sensors renders the iPhone unfit for purpose, except perhaps a plaintiff-friendly jurisdiction, and even then likely the appellate court in that state would overturn it. You might see a class action, but those are usually settled for relatively minor sums to avoid the nuisance.
The level reading is not consistent when turn to different orientation at any given surface, if I lay the ip5s on the right/long side with the volume button pointing upward, it will read -3, if I turn it around 180 deg with the button still facing up, it should read +3, but mine still read -3.
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The store might have taken back the phone as a customer service. Apple may or may not issue a directive to store managers telling them to stop once they know for sure what their response will be. I wouldn't make too much of it.
Given that you can't play most racing games (any of them that don't offer in-game calibration) that use the accelerometer for steering, that does render the phone rather useless.
Well inquiring minds want to know, do the new replacement phones have proper levels?