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iPhone 5s just caught on fire

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Sorry this happened to the OP.

Luckily Apple's customer service has always been great from experience, so I'm sure they will sort everything out for you.

Keep us upto date.
 
Bacong said:
if your finger was burned, go to the hospital so that they can properly identify your chemical burn. Then, take your phone, finger, and hospital bill to Apple and demand a full refund, new phone, and a reimbursement for your hospital visit. If they refuse, sue. You should not have to go to the hospital because of your iPhone.

For anyone who may take offense to my suggestion he sue: I'm not the type of person who believes that litigation should always be involved. But at the very least, Apple should be bending over backwards to satisfy the OP. Get pictures of your burn, get a signed statement from the doctor, and show all this to the manager at the Apple Store. I'm sure you'll be amply compensated.
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scaredpoet said:
He will likely get one or the other, but not both. Getting a refund OR a new phone will make the OP whole. Getting both is overreaching.

OP: Apple definitely needs to do you a solid, but don't start waving subpoenas around until after Apple has had a chance to make it right. Give them an opportunity, if it's a good response for you, then take it. If not, then escalate. But stay calm and don't be confrontational unless it becomes necessary.
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Russiaone said:
Ha! Don't. Take it back to the store and get that full refund and brand new phone.
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Bacong said:
Like I said, I'm merely trying to tell OP to protect himself. It may not feel like a bad burn, but you should definitely tell them it happened. I'm not saying walk in with a lawyer, just be prepared.

And yeah, maybe it's just me, but if my customers were being affected by exploding batteries, I'd definitely replace their phone AND give them something else, be it a gift card, free year of applecare+, whatever. I know exploding batteries isn't Apple's fault and is in no way exclusive to Apple products, but with Apple having some of the best customer support around, I don't find it absurd to think they'd shower him with gifts :p
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I don''t think that Apple will do anything but make the original poster whole again. They will either replace, or refund the purchase price - most likely just replace the phone and damaged accessories.

When a company goes above and beyond normal replacement policies, especially for a safety issue, I believe it is considered to be an "admission" that something was wrong with the product (as in a design flaw, or manufacturing defect). This may even open them up to being accused of offering goods and services to keep the "inconvenienced party" quiet...

Any lawyers in the house to comment on my guesses?
 
DCIFRTHS said:
I don''t think that Apple will do anything but make the original poster whole again. They will either replace, or refund the purchase price - most likely just replace the phone and damaged accessories.

When a company goes above and beyond normal replacement policies, especially for a safety issue, I believe it is considered to be an "admission" that something was wrong with the product (as in a design flaw, or manufacturing defect). This may even open them up to being accused of offering goods and services to keep the "inconvenienced party" quiet...

Any lawyers in the house to comment on my guesses?
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If the poster has to sign something yes, if not no. Car Dealers do the same thing all the time and a lot of service related items are safety related.
 
Brian Y said:
Oh here we go - why should he get a complimentary Mac Pro?

And, I hate to be the sense of reason - but quite a few things don't ring true with this thread (as always).

Firstly. You say you ripped the screen off whilst it was in use - yet, where are the screws in the bottom of the phone? If you ripped the screen off as you say you did, one of two things would happen:

- a. the screw connectors would snap off the display, leaving the screws in
- b. the screws would bend out of the display connectors - leaving scuff marks/damage to the bottom of the casing.

Neither of these happened.

Secondly - there is a metal shield holding the cables down in a 5S. Yours doesn't appear to have one. Again, if you'd pulled the screen off - then you would have either:

- a. snapped the display cables off
- b. ripped the metal shield out. this would leave bent screws, etc.

Again, neither of these happened - and all of the screws in your shielding plate appear to have been cleanly removed from what I can see.

Thirdly, there appear to be several perfectly circle pit marks on the battery surface. These aren't vents - they don't go all the way through, and don't match with either the screen (which has a smooth back) or the internal structure of the battery. The iPhone battery is designed to vent (as you can see) from the top and bottom and to expand - it won't pit as randomly as yours has.

Sorry for being negative - but I just don't believe it. You have an on fire/smoking battery - and you pull out a screwdriver to neatly remove screws and panels, etc? I don't think so.
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agree $ making scheme or bad press rep IMO
 
I ride my motorcycle to work every morning with my phone inside my jacket. I wonder what I'd feel and then do if this happened while in the freeway. :eek:

I'll knock on wood so it never happens...
 
I have noticed the phone sometimes gets really hot but i assume its just because of the aluminum casing. Most of the time it runs cool.
I dont game much just browse the net.

Keep us updated, ive never seen anything close to what happened to you. Daamnnn
 
Brian Y said:
Oh here we go - why should he get a complimentary Mac Pro?

And, I hate to be the sense of reason - but quite a few things don't ring true with this thread (as always).

Firstly. You say you ripped the screen off whilst it was in use - yet, where are the screws in the bottom of the phone? If you ripped the screen off as you say you did, one of two things would happen:

- a. the screw connectors would snap off the display, leaving the screws in
- b. the screws would bend out of the display connectors - leaving scuff marks/damage to the bottom of the casing.

Neither of these happened.

Secondly - there is a metal shield holding the cables down in a 5S. Yours doesn't appear to have one. Again, if you'd pulled the screen off - then you would have either:

- a. snapped the display cables off
- b. ripped the metal shield out. this would leave bent screws, etc.

Again, neither of these happened - and all of the screws in your shielding plate appear to have been cleanly removed from what I can see.

Thirdly, there appear to be several perfectly circle pit marks on the battery surface. These aren't vents - they don't go all the way through, and don't match with either the screen (which has a smooth back) or the internal structure of the battery. The iPhone battery is designed to vent (as you can see) from the top and bottom and to expand - it won't pit as randomly as yours has.

Sorry for being negative - but I just don't believe it. You have an on fire/smoking battery - and you pull out a screwdriver to neatly remove screws and panels, etc? I don't think so.
Click to expand...

This seems to make perfect sense, maybe OP was trying to install a bigger battery from eBay --- one of those that say 2800mAh etc.

I too did not notice any broken cables/connectors, and screws in the bottom. Good observation on your part and calling OP out.
 
Wait you "ripped" the face off the phone? When it was getting ready to explode?

Do you also have bomb diffusing experience??
 
Brian Y said:
Oh here we go - why should he get a complimentary Mac Pro?

And, I hate to be the sense of reason - but quite a few things don't ring true with this thread (as always).

Firstly. You say you ripped the screen off whilst it was in use - yet, where are the screws in the bottom of the phone? If you ripped the screen off as you say you did, one of two things would happen:

- a. the screw connectors would snap off the display, leaving the screws in
- b. the screws would bend out of the display connectors - leaving scuff marks/damage to the bottom of the casing.

Neither of these happened.

Secondly - there is a metal shield holding the cables down in a 5S. Yours doesn't appear to have one. Again, if you'd pulled the screen off - then you would have either:

- a. snapped the display cables off
- b. ripped the metal shield out. this would leave bent screws, etc.

Again, neither of these happened - and all of the screws in your shielding plate appear to have been cleanly removed from what I can see.

Thirdly, there appear to be several perfectly circle pit marks on the battery surface. These aren't vents - they don't go all the way through, and don't match with either the screen (which has a smooth back) or the internal structure of the battery. The iPhone battery is designed to vent (as you can see) from the top and bottom and to expand - it won't pit as randomly as yours has.

Sorry for being negative - but I just don't believe it. You have an on fire/smoking battery - and you pull out a screwdriver to neatly remove screws and panels, etc? I don't think so.
Click to expand...

Great post. Good eye. It does seem odd that everything seems to be in place.

Also, that blue smoke is pretty odd. It's so vibrant! Photoshop? :p
 
How did the OP get the screen off so cleanly while the device was smoking and heating up like that? :confused:

At first glance this looks like a disassembly gone wrong. Where are the cable connectors for the screen that was ripped off as the OP said? :confused:

Also, why would you rip off a screen because of a bulging battery?
 
Honestly, if my phone looked like the battery was bulging, I would try to get away from it. Forget trying to pull off the screen or anything like that.

Not that I am calling the OP a liar but I would of handled that way differently.
 
x-evil-x said:
yup soooo idiotic. joke around a little you might like life better.
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You bet it was. I joke around plenty and you have no idea how much I like life.
It was a stupid post, you were called on it and now you're trying to make it seem as if I am an unhappy person because I did it hmm...
 
rablat said:
This is I agree with wholeheartedly. I hope this Is up to the mods standards since theast one was deleted.
Click to expand...

Oh, I don't know. I'm sure more drama could be added. I heard the op was starting his car but it was slow to start and then his iPhone caught on fire. If it were me, I'd run to the Feds.
 
You all don't think that the iphone had a message from the I.M.F. on it do you?
 
Absolutely crazy. I wouldn't sue for anything crazy but I'd be talking them into giving me one of everything!
 
Brian Y said:
Oh here we go - why should he get a complimentary Mac Pro?

And, I hate to be the sense of reason - but quite a few things don't ring true with this thread (as always).

Firstly. You say you ripped the screen off whilst it was in use - yet, where are the screws in the bottom of the phone? If you ripped the screen off as you say you did, one of two things would happen:

- a. the screw connectors would snap off the display, leaving the screws in
- b. the screws would bend out of the display connectors - leaving scuff marks/damage to the bottom of the casing.

Neither of these happened.

Secondly - there is a metal shield holding the cables down in a 5S. Yours doesn't appear to have one. Again, if you'd pulled the screen off - then you would have either:

- a. snapped the display cables off
- b. ripped the metal shield out. this would leave bent screws, etc.

Again, neither of these happened - and all of the screws in your shielding plate appear to have been cleanly removed from what I can see.

Thirdly, there appear to be several perfectly circle pit marks on the battery surface. These aren't vents - they don't go all the way through, and don't match with either the screen (which has a smooth back) or the internal structure of the battery. The iPhone battery is designed to vent (as you can see) from the top and bottom and to expand - it won't pit as randomly as yours has.

Sorry for being negative - but I just don't believe it. You have an on fire/smoking battery - and you pull out a screwdriver to neatly remove screws and panels, etc? I don't think so.
Click to expand...

1:

The battery was starting to "inflate", it pushed the TOP part of the screen up enough that I was able to grab ahold of it and rip it off from the bottom UP, of course the phone was getting hot at this point because of a malfunction in the battery so I pulled the screen off with quite a good amount of force. Doing so the screws just ripped out of the threads (they are small screws keep in mind..).

2:

As for this, keep in mind, the venting was not some sort of 30 second thing. This went on for about 3 minutes, my home filled with smoke. I work on computers, I did have a phillips screw driver that I was able to take the EMI shields off while it was smoking, because it was too hot to move, So I was trying to disconnect the battery to remove to get it outside (later thinking I realized how this would have done nothing at that point). That is why there is no shielding or cables.

3:

As for everyone wondering WHY I had a camera, well. I don't use this iPhone as my Phone, I have a Moto X that I use for my main phone. I use the iPhone for everything else other then texting and calling, So I had my Moto X with me. My first instinct after seeing other iPhones batteries have malfunctions lately was to get a picture for proof.

ALL the other pictures AFTER the smoke I took for Apple as they requested. I have a Table and a counter near each other (kitchen).

I hope this answers everyones questions.. I realize the skepticism, I would too, but I can assure you, all this was pure instinct, the phone WAS NOT open, had no damage, and RIGHT before the accident was actually IN USE (on Facebook).
 
braddick said:
The comments section below the article seem to debunk the OP's scenario.
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I also have seen the comments.

I have debunked them in my last post here.

I find the latest one funny though, asking WHY I would fake it, and if I am a competitor trying to hurt apple.

Lol, I'm 17.
 
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