iPhone 5s screen popping up

Discussion in 'iPhone' started by danbcooper, Feb 23, 2016.

  1. danbcooper macrumors member

    Joined:
    Dec 7, 2015
    #1
    Hi guys, I've an iPhone 5s and the screen is popping up on the upper right corner (see photo). Anyone knows what could it be? Maybe is a swollen battery, in that case, does apple replace it? (the phone is out of warranty).

    [​IMG]
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    I would take it to Apple as if it does not show any abuse, the might just replace it free of charge out of warranty. The units I have seen that the battery is swelling usually pushes the screen out in the middle and not the corner.
     
  3. amytxoxo macrumors newbie

    Joined:
    Aug 15, 2013
    #3
    The same thing happened to mine and they gave me a new one. Supposedly, for swollen batteries they will replace it for up to 3 years from when you bought it.
     
  4. eyoungren macrumors Core

    eyoungren

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    #4
    Swollen battery, as already suggested. Apple will replace it free out of warranty.
     
  5. Elisha macrumors 6502a

    Elisha

    Joined:
    Nov 21, 2006
    #5
    Not necessarily swollen battery. I had that happen to the one I owned for a week. Took it in and they replaced the whole screen for me. There wasn't any issues with the battery on it.
     
  6. danbcooper thread starter macrumors member

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    Dec 7, 2015
    #6
    I chatted with an Apple employee and he did a remote health check and it seems like the battery is in good condition.. So he told me to take the phone to an apple store so they can have a look at it.
     
  7. xixi.li macrumors regular

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    Nov 25, 2015
    Location:
    hongkong
    #7
    [​IMG]
    The battery is not at your screen popped up
    You just take it to local apple service store.
    good luck
     
  8. cableguy84 macrumors 6502a

    cableguy84

    Joined:
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    Location:
    Essex
    #8
    No iphone is perfect.
    Until we have products built one atom at a time in something like a 3d printer. (Which is at least a couple decades away)
     
  9. Caromsoft macrumors regular

    Caromsoft

    Joined:
    Jun 8, 2012
    #9
    Took my 5 to an Apple Store last Sunday because of a swollen battery. I didn't get to talk to a genius but the sales guy did and they will not replace the battery for free. I have an appointment this Friday at the Apple Store closer to my house, will see what they say.
     
  10. wproct macrumors 6502

    wproct

    Joined:
    Dec 4, 2014
    Location:
    Iowa
    #10
    You are taking the right action. Apple should replace the battery for free, as it is an unsafe condition. Personally if they refused to do so, I would be moving away from Apple, they are not the only cell phone producer.
     
  11. Peter K. macrumors 6502a

    Peter K.

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    #11
    This was my experience, as well.
     
  12. nilk macrumors 6502a

    Joined:
    Oct 18, 2007
    #12
    I've got a 5S that I'm pretty sure has an expanding battery (screen is pushed out so far the backlight is shining out of the side). But I'm past the 3 year point (bought in Nov 2013). Any hope of getting it fixed for free?
     
  13. eyoungren macrumors Core

    eyoungren

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    #13
    No, not anymore.

    You can still get a replacement though, but they only charge you the price of the battery.

    For my wife's old iPhone 5 and my old iPhone 5 it was $160+tax. That's $80/iPhone. I got them both replaced in May of this year (2017).

    Still a good deal I think. I was further fortunate enough that the Apple geniuses allowed me to choose my carrier for the new replacement phones. That let me choose Verizon which then force-unlocked the phones (they were locked to Sprint).
     
  14. nilk macrumors 6502a

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    Oct 18, 2007
    #14
    Thanks. I'll have to decide whether or not a 64GB iPhone 5S is worth $80 to me. It's currently used only for music playback, but also makes a good backup phone since it runs iOS 11. I have the GSM unlocked version. But I've got an iPhone 6 that's about to take it's place for music playback/backup phone, and I'd guess the 5S is unlikely to get iOS 12 a year from now.
     
  15. eyoungren macrumors Core

    eyoungren

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    #15
    Yeah, that's a case by case basis. It was worth it to me because my wife's phone was replaced first. That went to my son who was using a 4s at the time.

    For my old 5 I justified it by telling myself that I was keeping a line open for when it's time for my daughter to have a phone. :)

    But in reality I use it as a secondary phone for a specific purpose that requires cellular when away from WiFi.

    Eventually T-Mobile will refarm 4G where I'm at and both these phones will stop working on cellular altogether. At that point it won't be worth it to me to replace them when they eventually die. In the case of my 5, this IS the last replacement. It's been replaced three times now since 2012 and with upgrades coming to replace my wife and I's current phones (6s and 6s+) replacing it again just won't be in the mix.
     
  16. HarryWild macrumors 65816

    HarryWild

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    Oct 27, 2012
    #16
    It a older iPhone, they will gladly replace it since it not worth anything any more to Apple's stock!
     
  17. CmdrLaForge macrumors 601

    CmdrLaForge

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    #17
    I think it looks like a swollen battery but they won’t replace it for free
     
  18. eyoungren macrumors Core

    eyoungren

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    #18
    When I wrote that post you quote it was February of 2016. Things have changed since then. ;)
     
  19. CmdrLaForge macrumors 601

    CmdrLaForge

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    #19
    They didn’t replace mine last year 2016
     
  20. eyoungren macrumors Core

    eyoungren

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    #20
    Then I was wrong last year as well.
     
  21. CmdrLaForge macrumors 601

    CmdrLaForge

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    #21
    Or I was out of luck. Who knows. Replaced mine with a SE.
     
  22. DanielDuh macrumors newbie

    DanielDuh

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    #22
    Will they replace mine with s cracked screen? I dropped it a while back but nothing happened. My phone overheats way too often and my battery has gone to crap (went from 84% to 43% in seconds)
     

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