I just wish they wouldn't have charged us the full amount. I would have been cool with a pending charge, but charging your customers the full amount for a product...you don't actually have, and you can't tell them when you will actually being getting it, is ********. This wouldn't be acceptable in any other industry.
On Apple's end, I think it was a very poor showing from them, to launch their phone without having anywhere close to the # needed to fill pre-orders. There is something ass backwards about having pre-orders, when they still have supply in their stores. What I mean is, you have a bunch of people being locked into these deals (paying in advance), and then being stuck in limbo. All while the average Joe can just walk into various stores and pick their phone up.
What was even the point of pre-ordering. I will not do this again in the future. Not again. It seems like you actually got punished for pre-ordering. I think the other frustrating aspect about this, is just how poor Sprint has been in communicating. I get that they are getting swamped, but like you said, they could have done a press release, or done a better job letting people know. HELL they should have had a press release up before pre-orders went live, letting people know that they didn't have the supply (and they should have indicated which specific models they didn't have any supply for, or were very low supply on. I sure as hell wouldn't have went for a 16gb SG + model, if I knew it was the one model that they didn't get any of it in). But the fact is, they just wanted our money. They didn't care about any of that, they didn't want to let customers know ahead of time that they would be waiting a long ass time. OR that certain models wouldn't even have supply. They wanted you to get that pre-order in, so they could take your money and lock your ass in.
Again, something wrong when people that ordered 10 min after pre-orders went up, still don't have their phone because they didn't get any supply for that specific model.