Honestly, it wouldn't matter to me even if the owner did think that. As long as I feel I'm doing the right thing, I don't really care what anyone else thinks.
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iPhone 6 was lost then found but destroyed
- Thread starter invader07
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Honestly, it wouldn't matter to me even if the owner did think that. As long as I feel I'm doing the right thing, I don't really care what anyone else thinks.
I disagree. OOW replacements are for warrantable issues that occur after the warranty period expires. Accidental damage is never a warrantable issue and therefore would never be eligible.
I respectfully disagree. The * only says that accidental damage is not covered by warranty. An OOW is just that: OUT OF WARRANTY. Nowhere do they say they would not replace it. Besides that, I have been on this board for a few years now and never heard of a refusal of OOW replacement.
I guess we will all see if OP returns. Since OP has not provided pics, who knows how bad it is...
Apple has never refused an out of warranty replacement unless the phone is in multiple pieces. Just take the phone to the Apple store and get it replaced for the OOW cost. 
I had a bent 5s that was still covered under warranty and I took it into the Apple Store and guess what they said?
It will cost me ~$200 to replace as an OOW REPLACEMENT because it is not covered under warranty and is most likely user fault.
Your phone could be thrown into a pool and then ran over by a truck and Apple will always offer you an OOW replacement as long as the device is in one piece. (Regardless of current warranty status)
Fortunately, what matters is Apple's interpretation of their policy and not what a bunch of folks on an internet forum think it says...
I respectfully disagree. While they can replace the phone for the OOW cost at their discretion the I think the policy as written gives them the right to refuse. Otherwise there would no need for the asterisk in the first place.
Quoted from above:
"For example, an iPhone that has failed due to damage or liquid damage is eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications."
Unless we see a picture of the OP's damaged phone we have no way of knowing it the damage would be considered 'catastrophic" by Apple.
Quoted from above:
"For example, an iPhone that has failed due to damage or liquid damage is eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications."
Unless we see a picture of the OP's damaged phone we have no way of knowing it the damage would be considered 'catastrophic" by Apple.
Could you go back to the mall and ask for a copy of the CCTV? Attempt to identify the lovely person who destroyed your phone and pay them a visit. I wouldn't mind betting they would love to have that broken iPhone implanted into their forehead. Its the least you can do.
Thats assuming us Americans have malls that are watched even half as heavily as you UK folk's
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Depending on the state it could indeed be Felony Grand Theft and usually Grand Larceny.
Fortunately, what matters is Apple's interpretation of their policy and not what a bunch of folks on an internet forum think it says...
Thankfully this is true!
Thats assuming us Americans have malls that are watched even half as heavily as you UK folk's
Don't do yourselves down I'm sure you do. The technology is there.
You'd be surprised how often people get into trouble after trying to do the right thing. I could see a case where the owner manages to get a video of you picking up their iPhone and then somehow identifying you. You'd then get a note from their lawyer ordering you to pay for it.
Would it be fair? Absolutely not. Would a video of you picking up an iPhone prove that you broke it? Nope, but then again you probably couldn't easily prove you didn't. In the end, you may end up winning and not having to pay but you'd go through a lot of hassle in the meantime. Granted, my scenario is unlikely but similar less likely situations have played out.
The OP's immediate assumption about the (likely) good samaritan who turned in his iPhone should tell you all you need to know about the mindset that people have these days.
Don't do yourselves down I'm sure you do. The technology is there.
Haha I normally dislike mass survellience like you guys have in London and many areas but places like Malls its completely warranted, I hate thieves and my nearest mall has human trafficking issues so its really concerning if they aren't super vigilant....
It's pretty warranted in London when you consider how many acts of terrorism we've had over the years. I always think if you've got nothing to hide there's nothing wrong with big brother in public. In this case it might be useful for the OP. Unfortunately the sinister aspect of society has dictated the need for huge amounts of cctv. A recent crime involving a murdered schoolgirl here was solved thanks to her murderer being spotted near the site of her disappearance on camera.
As others have said, talk to Apple to see what they can do for you.
Also, check your credit card to see if they carry ins. for such issues.
You can check with your Homeowner's Ins. but do be careful in that if you have other claims or do future claims, it will raise your premium.
Might not be worth it for such a relatively small amount.
I think Apple or your credit card would be the way to go.
GOOD LUCK!
Also, check your credit card to see if they carry ins. for such issues.
You can check with your Homeowner's Ins. but do be careful in that if you have other claims or do future claims, it will raise your premium.
Might not be worth it for such a relatively small amount.
I think Apple or your credit card would be the way to go.
GOOD LUCK!
A letter from a lawyer demanding that I pay for an item that I picked up and turned in as lost would go right into the trash, where it belongs. While it is incredibly unlikely that a video would even exist, such a video wouldn't show any evidence that any wrongdoing occurred. And other than small claims court, any other attempt at legal action would be ridiculous and not taken at all seriously.
The OP's assumption is hurting no one (well, maybe except for the OP).
Signed,
Not in the least bit paranoid
You don't know what you are talking about. Apple will replace damaged phone as long as they are intact for the OOW charge.
I stand corrected. Thanks for setting me straight.
I interpreted out-of-warranty to mean that the warranty had expired, not that the issue was not covered under the warranty to begin with.
Another reason why I like Apple.
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How can we be sure the person who found it is the same as the person who destroyed it? That doesn't make sense. I feel it's more likely that some fandroid found the phone, decided to throw it off a balcony, and a good samaritan found it later and turned it in to the lost and found office.
I believe what they're trying to cover themselves for here is a situation where the device has had its functional parts harvested. (The key phrases are "multiple pieces" and "unauthorized modifications"). For example if you removed all of the internals and tried to trade in the empty case for a new phone, in which case you could pretty easily buy a new case online and build a second phone with the parts. It sounds crazy, but I promise you people would do it.
I agree that they could use this to deny OOW service on a device that's badly damaged, but in practice I don't think that will happen as long as all the parts are present (of course we don't actually know if that's the case here). I once saw someone get an OOW replacement on a phone which had fallen off their car and was severely smashed up, but hadn't actually lost any parts (aside from a piece of screen glass).
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Probably no video to pull. Many places install the cameras to deter crime. Could be dummy cams or at one time did work, but recent cost cuts have prevented original intended use.
Thanks for the info!
Does anyone know if other electronics manufacturers (Samsung, HTC, Sony, etc) offer similar out-of-warranty replacements for damaged electronics, or is this unique to Apple? I've never heard of a company offering this kind of replacement on user damaged goods. Also I have a 128GB 6+. Does the replacement cost go up for higher capacity devices or do I play the same $329 as someone who has a 16GB device?