Update #1: iOS 9.0.2 is released.
Update #2: Issue confirmed in isolated cases at Apple forums
Update #3: New survey questions (thanks notgreg)
Update #4: A possible fix has arrived.
Update #5: iOS Public Beta 4 is released.
Update #6: iOS Public Beta 5 is released.
Update #7: iOS 9.1 Released.
Update #8: There is now a repair program for this:
https://www.macrumors.com/2016/11/20/iphone-6s-shutdown-repair-program/
----------------
Archived Information
View the latest data here.
Issue:
Many users have found out that their iPhone 6S's and other iOS devices not waking up, even when left unattended. Although it appears that the device turned off due to the screen not displaying, it may actually be frozen.
How do I fix it?
It is fixed by forcing a restart of holding the home and power button for 10 seconds.
Is this problem a priority bug fix for Apple?
I was told by an Apple rep that this error isn't well documented. Based on our survey, this is probably because it is not identifiable in diagnostics. But we still need to look at them, because they provide substantial info about the device.
How can I help?
1. Send diagnostics to Apple
On your iOS device, go to Settings > Privacy > Diagnostics & Usage, and select Automatically Send
2. Call Apple Care and let them check.
3. Take the survey below. Be specific and show us your diagnostics logs.
*if you are a Beta user, submit your bug through the app.
What causes it?
I've been told by Apple support that at least one of (many?) possible causes is likely corrupted iCloud backups. If you've restored your device from any previous backup through iCloud, and that backup is corrupted, it could result in this problem. There has been some acknowledgment that iCloud still has bugs.
How should I fix the problem completely?
First, make sure you are running the latest iOS 9 point release. If you run beta, those are inherently unstable so your results may vary.
Method 1: (for those who setup a device as new OR restored from backup)
Reset all your settings and test for a couple days for stability before attempting anything else. (Settings > General > Reset > Reset All Settings>
Method 2: (for those who restored from backup)
If #1 fails, make sure all your iCloud data is saved then setup as a new iPhone (here). You'll need to re-download all your apps manually so create a list first. Your iCloud data can be synced from your account, so that part is covered.
The key is to get a clean install and then create a backup from there. Then, create a backup on iTunes (not iCloud) and save that one. Test for a few days and if it's okay, you can create an iCloud backup again.
Please report your results after trying these. Especially if the problem is still not fixed.
Setting up your device as new means you are responsible for keeping your data. Please ask Apple support if you aren't comfortable.
-------
Survey:
The survey is still open but the spreadsheet is paused for now.
1. Model, OS, and actions before the problem occurred.
2. Was the device started as new, or restored from a backup?
3. Was it restored through iTunes or restored through iCloud?
4. Has the device displayed a heat warning prior to shutting down?
5. Please post any crash logs from your device. (Settings>Privacy>Diagnostics & Usage>Diagnostics & Usage Data.)
Sample Diagnostics:
1. iPhone 6S 64 GB Gold, iOS 9.01, idle state
2. Restored from backup
3. Restored through iCloud
4. None
5. See below:
Sample Kernel Panic Log:
(There is no need to scroll through the list, as the only important logs will be at the top and they will start with a long string of numbers. (example here) )
Incident Identifier: 2DF88CD6-7F78-43F3-B3D4-0BF9F3960DDA
CrashReporter Key: 768d5d741ff408154afa54e0f1a8629589420d74
Hardware Model: iPhone5,1
Date/Time: 2013-07-21 16:14:15.097 -0600
OS Version: iOS 6.1.4 (10B350)
panic(cpu 0 caller 0x81d3176b): "AppleUSBEHCI[0x83aa0000]::WaitForAsyncSchedule: USBCMD (0x00010351) and USBSTS (0x0000c000) did not synchronize"
Debugger message: panic
OS version: 10B350
Kernel version: Darwin Kernel Version 13.0.0: Wed Feb 13 21:40:10 PST 2013; root:xnu-2107.7.55.2.2~1/RELEASE_ARM_S5L8950X
iBoot version: iBoot-1537.9.55
secure boot?: YES
Paniclog version: 1
Kernel slide: 0x0000000001800000
Kernel text base: 0x81801000
Epoch Time: sec usec
Boot : 0x51e457b6 0x00000000
Sleep : 0x51e5b99b 0x0007aac7
Wake : 0x51e5b9aa 0x00000009
Calendar: 0x51e5c0d0 0x000e78f5
Sample Error Log (from echothree):
(Titles vary a lot here)
Identifier: com.apple.SafariServices.ContentBlockerLoader
Version: 1 (1.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
Date/Time: 2015-10-02 08:30:47.47 -0400
Launch Time: 2015-10-02 08:30:46.46 -0400
OS Version: iOS 9.0.1 (13A405)
Report Version: 105
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000010
Triggered by Thread: 5
Sample Reset Counter Log (from echothree):
(Title is something like ResetCounter-2015-10-02-3039393.ips)
Date: 2015-10-02 10:11:54 -0400
Reset count: 0
Boot failure count: 1
Boot faults: btn_rst
Boot stage: 255
Boot app: 2681261667
Update #2: Issue confirmed in isolated cases at Apple forums
Update #3: New survey questions (thanks notgreg)
Update #4: A possible fix has arrived.
Update #5: iOS Public Beta 4 is released.
Update #6: iOS Public Beta 5 is released.
Update #7: iOS 9.1 Released.
Update #8: There is now a repair program for this:
https://www.macrumors.com/2016/11/20/iphone-6s-shutdown-repair-program/
----------------
Archived Information
View the latest data here.
Issue:
Many users have found out that their iPhone 6S's and other iOS devices not waking up, even when left unattended. Although it appears that the device turned off due to the screen not displaying, it may actually be frozen.
How do I fix it?
It is fixed by forcing a restart of holding the home and power button for 10 seconds.
Is this problem a priority bug fix for Apple?
I was told by an Apple rep that this error isn't well documented. Based on our survey, this is probably because it is not identifiable in diagnostics. But we still need to look at them, because they provide substantial info about the device.
How can I help?
1. Send diagnostics to Apple
On your iOS device, go to Settings > Privacy > Diagnostics & Usage, and select Automatically Send
2. Call Apple Care and let them check.
3. Take the survey below. Be specific and show us your diagnostics logs.
*if you are a Beta user, submit your bug through the app.
What causes it?
I've been told by Apple support that at least one of (many?) possible causes is likely corrupted iCloud backups. If you've restored your device from any previous backup through iCloud, and that backup is corrupted, it could result in this problem. There has been some acknowledgment that iCloud still has bugs.
How should I fix the problem completely?
First, make sure you are running the latest iOS 9 point release. If you run beta, those are inherently unstable so your results may vary.
Method 1: (for those who setup a device as new OR restored from backup)
Reset all your settings and test for a couple days for stability before attempting anything else. (Settings > General > Reset > Reset All Settings>
Method 2: (for those who restored from backup)
If #1 fails, make sure all your iCloud data is saved then setup as a new iPhone (here). You'll need to re-download all your apps manually so create a list first. Your iCloud data can be synced from your account, so that part is covered.
The key is to get a clean install and then create a backup from there. Then, create a backup on iTunes (not iCloud) and save that one. Test for a few days and if it's okay, you can create an iCloud backup again.
Please report your results after trying these. Especially if the problem is still not fixed.
Setting up your device as new means you are responsible for keeping your data. Please ask Apple support if you aren't comfortable.
-------
Survey:
The survey is still open but the spreadsheet is paused for now.
1. Model, OS, and actions before the problem occurred.
2. Was the device started as new, or restored from a backup?
3. Was it restored through iTunes or restored through iCloud?
4. Has the device displayed a heat warning prior to shutting down?
5. Please post any crash logs from your device. (Settings>Privacy>Diagnostics & Usage>Diagnostics & Usage Data.)
Sample Diagnostics:
1. iPhone 6S 64 GB Gold, iOS 9.01, idle state
2. Restored from backup
3. Restored through iCloud
4. None
5. See below:
Sample Kernel Panic Log:
(There is no need to scroll through the list, as the only important logs will be at the top and they will start with a long string of numbers. (example here) )
Incident Identifier: 2DF88CD6-7F78-43F3-B3D4-0BF9F3960DDA
CrashReporter Key: 768d5d741ff408154afa54e0f1a8629589420d74
Hardware Model: iPhone5,1
Date/Time: 2013-07-21 16:14:15.097 -0600
OS Version: iOS 6.1.4 (10B350)
panic(cpu 0 caller 0x81d3176b): "AppleUSBEHCI[0x83aa0000]::WaitForAsyncSchedule: USBCMD (0x00010351) and USBSTS (0x0000c000) did not synchronize"
Debugger message: panic
OS version: 10B350
Kernel version: Darwin Kernel Version 13.0.0: Wed Feb 13 21:40:10 PST 2013; root:xnu-2107.7.55.2.2~1/RELEASE_ARM_S5L8950X
iBoot version: iBoot-1537.9.55
secure boot?: YES
Paniclog version: 1
Kernel slide: 0x0000000001800000
Kernel text base: 0x81801000
Epoch Time: sec usec
Boot : 0x51e457b6 0x00000000
Sleep : 0x51e5b99b 0x0007aac7
Wake : 0x51e5b9aa 0x00000009
Calendar: 0x51e5c0d0 0x000e78f5
Sample Error Log (from echothree):
(Titles vary a lot here)
Identifier: com.apple.SafariServices.ContentBlockerLoader
Version: 1 (1.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
Date/Time: 2015-10-02 08:30:47.47 -0400
Launch Time: 2015-10-02 08:30:46.46 -0400
OS Version: iOS 9.0.1 (13A405)
Report Version: 105
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000010
Triggered by Thread: 5
Sample Reset Counter Log (from echothree):
(Title is something like ResetCounter-2015-10-02-3039393.ips)
Date: 2015-10-02 10:11:54 -0400
Reset count: 0
Boot failure count: 1
Boot faults: btn_rst
Boot stage: 255
Boot app: 2681261667
Last edited:
