iPhone 6S (+other iOS devices) not waking up *confirmed*

Have you encountered this issue yet?

  • Yes

    Votes: 695 56.6%
  • No

    Votes: 533 43.4%

  • Total voters
    1,228

mlsusa

macrumors regular
Sep 17, 2012
163
21
Happened to me 2 nights ago. I was out picking up dinner when I noticed my Apple Watch showed it was disconnected which didn't make sense since the phone was in my pocket. I took the phone out to take a look and it wouldn't respond when I pressed the lock or home buttons. I needed to do a hard reset to get it back running. I had sent a text no more than 5 minutes before it seized up or whatever it did. I have the 128 6s+ silver AT&T model. It was on 9.0.1 at the time but I'm on 9.0.2 now.
 

Dephanix

macrumors member
Sep 23, 2012
54
9
My 64GB 6s had this happen about 4 times since release day. Today it happened and I left it, didn't force reset and went straight to the Apple Store. They gave me a sealed new phone because they didn't know what was causing it.

Wish I had seen this thread earlier. Wouldn't have bothered swapping because no doubt this one will have the problem also.
 

markbrads

macrumors member
Jul 22, 2007
85
7
UK
Happened to me.... iPhone 6s 128GB iOS 9.0.1 now on 9.0.2 Noticed my Watch had disconnected. Had to reset using home and power button. My son also reported his iPhone 6 32GB doing the same thing last week. I doubt its a 6s thing, most likely a iOS 9.? thing. Apple will fix it and no doubt will already know about the issues via device bug reporting.

:confused:
 

whitete

macrumors member
Oct 7, 2011
80
8
Virginia
Happened to me 2 days ago. I have a 6s, 64GB and was running 9.0.1 at the time. The phone was laying face up while I was sleeping.
 

MrJM

macrumors 6502
Jan 15, 2012
442
220
This happened to me too! I pulled it out of my pocket in work the other day and it was dead! Had to press the home button and power button to get it to restart. Its been fine since! Mines a 64GB space grey 6S.
 

macduke

macrumors G4
Jun 27, 2007
11,074
14,898
Central U.S.
My wife just brought me her broken iPhone 5. It had this same issue. She's on 9.0 or 9.0.1 (just said she didn't upgrade yesterday). So I told her to upgrade. We'll see what happens. I haven't had any issues yet on this version. At least it doesn't seem to be a problem with the 6s.
 

wakinghour

macrumors regular
Original poster
Jul 16, 2012
133
59
^macduke, thanks. That is very interesting. Adding that one to the list.

The A9 chip theory
Not to get suspicious yet but the poll so far has 100 samples and has almost an exact 40:60 ratio of people who experienced this issue to people who haven't. Guess what else has a 40:60 ratio? Samsung to TSMC A9 chips. See for yourself.

This theory is flawed because A) not everyone who took the poll has a 6S B) unlikely Apple didn't test the chips to such a poor failure rate C) 6's and and some 5's have the issue, although we lack data still.


Anyways, we just need more information. I am updating a public file soon to aggregate everyone's data.
 
Last edited:

richard371

macrumors 68030
Feb 1, 2008
2,594
793
Wouldn't that be funny if it were the Samsung chips but I seriously think its a software issue since we have a 6 and 5 in the mix.
 
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fffizzz

macrumors newbie
Sep 21, 2015
26
8
Pretty sure it's software related. My wife has a 6 Plus and it's happened to her a couple times since upgrading to 9. I know she's not on 9.0.2, but not sure about 9.0.1. I have a 6S Plus on 9.0.2 and havent seen this yet.
 

Che Castro

macrumors 603
May 21, 2009
5,724
534
this happened to me some months ago on iPhone 6 64gb ios8 one time i thought my phone was dead,

this also happened on Tuesday with the new iPhone 6s plus 128gb on 9.0.1, i picked up the phone and it was dead, holding the power and home button woke up the phone
 

fxdxt

macrumors newbie
Jul 2, 2009
15
14
Oregon
iPhone 6S plus, 128GB. Happened 1 time under 9.0.0 Currently running 9.0.2. 5. I restarted the device holding the home and power button for 10 seconds? It has not happened again.
 
Last edited:

uwdude

macrumors 6502a
Jul 16, 2014
915
468
Effing Samsung chips! I knew it! They're sabotaging iPhones to create a new "gate" and then everybody flocks to the s6.
 

MadManDan

macrumors member
Sep 24, 2015
63
72
Happened to my iPhone last night. I was browsing the home screen when it rebooted itself.

iPhone 6S 64GB. iOS 9.0.2.
 

texans93

macrumors member
Apr 21, 2015
33
3
Happened to my iPhone last night. I was browsing the home screen when it rebooted itself.

iPhone 6S 64GB. iOS 9.0.2.
I've got a 64gb 6S and since launch day it has shut down twice. I live 5 hours away from an Apple Store but I will be near one this weekend. I've set up an appointment to get it looked at. Do you think they will have stock to exchange/replace? Also, I've considered swapping to the 6S Plus, would this be a option since I'm within the 14 day window? Is there any way to check available stock at the store I'll be visiting beforehand? I'm also concerned the replacement device my have a factory defect, this one is flawless. Is it worth exchanging? Thoughts/ideas?
 

wakinghour

macrumors regular
Original poster
Jul 16, 2012
133
59
I've got a 64gb 6S and since launch day it has shut down twice. I live 5 hours away from an Apple Store but I will be near one this weekend. I've set up an appointment to get it looked at. Do you think they will have stock to exchange/replace? Also, I've considered swapping to the 6S Plus, would this be a option since I'm within the 14 day window? Is there any way to check available stock at the store I'll be visiting beforehand? I'm also concerned the replacement device my have a factory defect, this one is flawless. Is it worth exchanging? Thoughts/ideas?
What OS are you running? Whatever the problem is, it's very likely to be a software issue. I would wait on it a bit. I am sending this to Apple's engineering team.
 

nyfliiboy

macrumors regular
Jun 15, 2010
217
108
Thank god I thought I was the only one. Happens on my iPhone 6S Plus 128GB 9.1 Beta 3. Only way to get it back on is to do a hard reset. It happens almost daily without me even using the phone. Yesterday I was waiting for a phone call and when I began to think it was taking too long went to look at my phone and it was unresponsive. Im o
 

TitanicManDC

macrumors member
Jun 11, 2015
91
90
A few days ago this happened on my 5s, SG 32GB. I couldn't figure out what was going on so I plugged it in and it made the charging noise, so I knew it was still on. Eventually, I came to my senses and did a hard reboot like many others here. It started up normally then... Really weird. With it being on multiple devices, I don't think it is a hardware issue.
 

jermy4

macrumors demi-god
Jun 27, 2010
536
297
This happened yesterday to my wife's 6s 128GB ATT model on 9.0.1. Her alarm didn't go off and her phone was not responsive (it was sitting on charge on her night stand). She said the home button was really hot and it powered back on and was fully charged after she hard reset it (held both lock and home buttons together). She updated to 9.0.2 yesterday evening and it hasn't happened since.
 
Last edited:

Silverbird0000

macrumors 6502a
Sep 19, 2006
578
21
Fort Myers, FL
I've got a 64gb 6S and since launch day it has shut down twice. I live 5 hours away from an Apple Store but I will be near one this weekend. I've set up an appointment to get it looked at. Do you think they will have stock to exchange/replace? Also, I've considered swapping to the 6S Plus, would this be a option since I'm within the 14 day window? Is there any way to check available stock at the store I'll be visiting beforehand? I'm also concerned the replacement device my have a factory defect, this one is flawless. Is it worth exchanging? Thoughts/ideas?
Don't swap at Genius bar. This is a software issue. It is happening to a wide range of phones since iOS 9. If you do want the 6 Plus and are in your 14 day window, that you can do, but have the original box and all accessories with you.
 

Cayden

macrumors 6502a
Jul 10, 2014
794
386
Utah
I had this experience the night after I got the phone, and have not had any issues since. I have a iPhone 6s running iOS 9.1 PB3 (PB2 when it occurred) the only fix was to hold down both buttons while it was plugged into my computer
 

DwadeC

macrumors newbie
Oct 1, 2015
1
0
Happened to me on Tuesday. 6s 64gb 9.0.1. Found the phone had turned itself off and the home button was very hot. Phoned Apple Support who ran remote diagnostics and found no errors. Had to do the hard reboot and hold for a long time. So far has not happened again.
 

wakinghour

macrumors regular
Original poster
Jul 16, 2012
133
59
The data is is now up on the original post and I shared it with Apple's engineering department. If your incident is not there I haven't updated it yet. Thanks for all the feedback so far guys.
 
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