It’s one thing to miss out on a ‘launch day’ iPhone due to limited supply. I get it, there’s just not enough to go around and the matte black 7 Plus seems to be very popular.
But, when I see that people who ordered 5 – 30 minutes (or more) after I did (same exact model, color and capacity) receive shipping notifications, while my status remains unchanged, it’s just outrageous.
That is the equivalent of waiting on line at the Apple Store (or any store) and the staff walks passed you (even though you got there earlier and were in line first) and pick people that are standing way behind you off the line to process their iPhone order first, leaving you with nothing (or at least waiting longer).
No actual store would ever do that, especially during a high profile product launch (and get away with it without some bad press) – so it’s outrageous that AT&T’s online store is doing exactly that. If they don’t have the ability, logistics and know-how to ship high-demand items (that their services run on) in a first come – first served basis, then they shouldn’t have an online store presence.
Oh, and while I am venting, can we all agree that their app and site completely suck? Unorganized, slow, and totally amateurish looking. They make billions, so they should be able to figure all this stuff out.
This isn't a Yahoo store front from 1997. It's AT and friggin' T! Every now and then we are reminded that today’s ‘AT&T’ is just merely ‘Cingular Wireless’ wearing the big and powerful brand name they purchased years ago.
Completely unacceptable.
Having said all that (and forgive my rant), I do hope that they prove me wrong and that all of us in the same order window (9/23-9/30) waiting for our iPhone 7+ matte black (128gb) pre-orders to ship, will receive shipping notifications today. If this does actually happen, then this retailer instigated virtual 'line cutting' will be a lot more tolerable.