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Carrier iPhone 7/7+ AT&T Pre-Order Thread

After a 2.5 hour wait on the telephone with At&T, they finally got around to talking with me. I told them I was iinquiring about why my order was now placed on back order with a expected delivery date of 10/14-10/21, pushed back from the date of 9/30-10/07. The customer service rep stated that she could not advise but the demand was high for that phone. I told them that was ******** because they charged my credit card yesterday over $900.00 for my black matte 128 gb 7plus that i ordered. She said she saw that. She still couldn't tell me why i was placed on a backorder list. I demanded a supervisor and after close to another hour, I was able to speak with one. They told me that that they are very sorry about the delay of receiving the phone. I was told that the demand for the phones were high and allotment of phones for at&t were held by Apple for unknown reasons.


I told them that i wanted the money placed back on my card, but they told me it would take anywhere from 3-5 days. I also told them not to cancel my order, I just want my money back for the time being.

All I can think of is Apple took back a shipment so they could use them to fulfill their new every year program. If thats the case, apple can eat a dick.


I'm sorry. Im just really pissed about this whole mess once again by At&t
 
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This is honestly ridiculous lol - It's almost laughable that companies don't have better fulfillment systems.
 
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On with AT&T chat right now, asked why people that ordered after me are getting tracking numbers and I still show "in progress"

"the reason is because the IPhone 7 + will be available two weeks after the IPhone 7 comes out,"

Jesus.
 
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Itstoolate said:
After a 2.5 hour wait on the telephone with At&T, they finally got around to talking with me. I told them I was iinquiring about why my order was now placed on back order with a expected delivery date of 10/14-10/21, pushed back from the date of 9/30-10/07. The customer service rep stated that she could not advise but the demand was high for that phone. I told them that was ******** because they charged my credit card yesterday over $900.00 for my black matte 128 gb 7plus that i ordered. She said she saw that. She still couldn't tell me why i was placed on a backorder list. I demanded a supervisor and after close to another hour, I was able to speak with one. They told me that that they are very sorry about the delay of receiving the phone. I was told that the demand for the phones were high and allotment of phones for at&t were held by Apple for unknown reasons.


I told them that i wanted the money placed back on my card, but they told me it would take anywhere from 3-5 days. I also told them not to cancel my order, I just want my money back for the time being.

All I can think of is Apple took back a shipment so they could use them to fulfill their new every year program. If thats the case, apple can eat a dick.


I'm sorry. Im just really pissed about this whole mess once again by At&t
Click to expand...
I'm betting this is correct. Apple reduced carrier phone shipments to appease their IUP customers. Pretty lame really. This has been the most F'd up preorder I've ever participated in and I was in all of them except for the 6S.
 
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Itstoolate said:
After a 2.5 hour wait on the telephone with At&T, they finally got around to talking with me. I told them I was iinquiring about why my order was now placed on back order with a expected delivery date of 10/14-10/21, pushed back from the date of 9/30-10/07. The customer service rep stated that she could not advise but the demand was high for that phone. I told them that was ******** because they charged my credit card yesterday over $900.00 for my black matte 128 gb 7plus that i ordered. She said she saw that. She still couldn't tell me why i was placed on a backorder list. I demanded a supervisor and after close to another hour, I was able to speak with one. They told me that that they are very sorry about the delay of receiving the phone. I was told that the demand for the phones were high and allotment of phones for at&t were held by Apple for unknown reasons.


I told them that i wanted the money placed back on my card, but they told me it would take anywhere from 3-5 days. I also told them not to cancel my order, I just want my money back for the time being.

All I can think of is Apple took back a shipment so they could use them to fulfill their new every year program. If thats the case, apple can eat a dick.


I'm sorry. Im just really pissed about this whole mess once again by At&t
Click to expand...

Thats exactly what happened... people who paid half of their phone off want a new one and threw a fit when they didn't get it on launch day.
 
FidoMcCokfiend said:
On with AT&T chat right now, asked why people that ordered after me are getting tracking numbers and I still show "in progress"

"the reason is because the IPhone 7 + will be available two weeks after the IPhone 7 comes out,"

Jesus.
Click to expand...
they don't get it - poor reps don't understand what we are saying.
 
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Itstoolate said:
They told me that that they are very sorry about the delay of receiving the phone. I was told that the demand for the phones were high and allotment of phones for at&t were held by Apple for unknown reasons.
Click to expand...

They are reading from the script. It's the exact same story I heard when my 6+ was being pushed back and back and back - "oh it's Apple's fault and we have no idea when we'll get more!"

********.
 
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Remember the first guy to open his iPhone 6 in Australia a couple of years ago? The whole store was surrounded my worldwide media, and a female reporter asked him to show it to everyone and he flipped open the box and the iPhone flipped out of the box in the air right smack onto the concrete! :D
I just had a thought of everyone ripping their boxes open...o_O
 
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megceepee said:
That's a completely false statement.. AT&T chat is useless.
Click to expand...
The chat attendants leave much to be desired.

When I began a chat session yesterday, after asking about any additional info regarding my own status, they came back with:

"Are you trying to activate your iPhone 7?"

As you can imagine, I laughed out loud and typed in:

"You do know that the iPhone 7 isn't even available to the public until Friday?"

I pretty much finished the chat up at that point and made a phone call instead.

Mine:
2 IP7+ MB 256GB, ordered 9/9 8:30am/12:30pm ET, 9/23-9/30
 
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phil-ga said:
The chat attendants leave much to be desired.

When I began a chat session yesterday, after asking about any additional info regarding my own status, they came back with:

"Are you trying to activate your iPhone 7?"

As you can imagine, I laughed out loud and typed in:

"You do know that the iPhone 7 isn't even available to the public until Friday?"

I pretty much finished the chat up at that point and made a phone call instead.

Mine:
2 IP7+ MB 256GB, ordered 9/9 8:30am/12:30pm ET, 9/23-9/30
Click to expand...
Some testers have it already so it would make sense that they asked that
 
@Itstoolate yours could ship today, my 2 phones out of 4 had been there and they ship

mattle black 128 7 plus 9/15 shipped (was backorder)
rose gold 128 7 plus 9/14 shipped (was backorder)
rose gold 128 7 plus 9/14 shipped
 
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