So I've been dealt a really annoying reversal, care of at&t, sort-of:
I received a call from my bank earlier today telling me that someone was attempting to use my credit card for large purchases in a city a few hours away. Fortunately all charges were blocked by them but this was the card used for my at&t order for my iPhone 7+ (Gold, 256GB -- ordered at 2:59am ET and originally quoted as Sept 23 - 30). The card had to be canceled right away, of course. at&t tells me that the ONLY way to handle the situation is to CANCEL MY ORDER! They said if I allowed it to stand, it would be automatically canceled and I'd lose even more time.
I didn't believe them at first (because it sounds so ridiculous) and I called back multiple times and made them check and re-check. They were not even all that apologetic either, initially. They didn't seem to get the issue. I told them that if I was going to have to re-order, I'd do it through Apple -- and I did. I tried to live with it for about 20 minutes but I was still feeling perturbed and wanted at&t to take some responsibility for being so idiotic.
I called back one last time and tried again to speak to a retention specialist. I guess I was just upset and/or a glutten-for-punishment. This person was actually VERY understanding and now, I've gotten free Air Pods
I got a receipt confirming it and everything! No idea when they'll be delivered but hey, I love headphones!
So with that, I guess I am done with this thread. I hope that everyone gets their phones really soon. I think the moral of the story is to always order directly from Apple, even when at&t goes live with their site a few minutes early. Personally, I am going to freeze myself for a couple weeks a-la-Eric-Cartman.
