Got my 7+ MB today that I reserved. It was a nightmare, took me 2 hours.
First I was told I couldn't even get the phone because I wasnt part of the Apple upgrade program and Apple had me call the 800 number in the store saying I can have them change my order to the NEXT program. Wrong, waste of 15 minutes. The guy on the phone said something like "that reservation system is only for people in the Apple upgrade program, I'm not sure how you found the link, someone posted it online and its causing confusion" Dude what, its the first link when you search google for it, its not some special secret link. He couldn't do anything for me. Hung up.
Went back to the Apple employee who was "helping" me and told him they said they cant change my order. He said he'd go check with his manager to see if he could do something for me. After waiting for him for about 30 minutes I said screw it and it went up to the front of the store and they checked me in... The other guy never even checked me in. My reservation was at 4, it was now 5. Checked me in, wait about 5 min, get a guy helping me, gets the phone out to me within 5 minutes. I waited to cancel my ATT order so that caused problems with the activation, took 3 times to try to activate it. I now have 3 hold on my CC as well haha.
But I was only able to do the Apple program with the reservation, I could not change it to the Next. Which isnt a huge deal, I just didn't want them to do a credit pull and stuff and just wanted it added to the phone bill but oh well.