Has this situation happened to anybody?
I bought an iPhone 6S last year on the AT&T Next 12 with Down Payment plan that allowed me to put 30% down and then have the rest of the payments spread out over 28 months. This plan allowed me to upgrade after 12 payments, which I did to get my 7. There was $300 left on the plan, and per the contract in the box I could send my phone back and the rest of the payments would be waived if it came back in good working order.
On the 23rd I sent the phone back in the box my 7 came in. I did everything I was supposed to in terms of getting the phone reset and removing the find my iphone lock. The phone was in near perfect condition when I sent it in. I get an email from AT&T that my phone was received damaged. The email does not tell me what the damage was, just that it could be one of these 5 things. After 3, almost hour long, conversations with AT&T I finally got someone to tell me that it arrived and wouldn't turn on. The phone arrived in great condition, it just wouldn't turn on. They supposedly tried charging it, but it wouldn't work.
I have emails from the night before, 9/22, of me removing the services off of my 6S specifically. I even had AppleCare for the device up until 9/28, after the phone was sent in. If I knew it was broken I would have brought it to Apple to get it replaced before sending it in. I know I sent the phone back exactly how they want it, but they are now making me pay $248 because they claim it arrived damaged and will only give me $52. Also, they cannot send the phone back to me.
Any help would be greatly appreciated.
Thanks in advance