It will have been 9 weeks on the 8th - it's absolutely ridiculous
Just ordered the same iPhone with BT (JB Plus 128gb) and get it tomorrow. Crazy. I'm out, Three! good luck everyone
yes let us know if it arrives tomorrow, can you still cancel an upgrade hen it was taken in sept even though they haven't sent the phone? just wondering if they say no as the contract is over the 14 days cooling off periodJust ordered the same iPhone with BT (JB Plus 128gb) and get it tomorrow. Crazy. I'm out, Three! good luck everyone
yes let us know if it arrives tomorrow, can you still cancel an upgrade hen it was taken in sept even though they haven't sent the phone? just wondering if they say no as the contract is over the 14 days cooling off period
The 14 days usually only applies after you receive your device. Mine was a new contract, so when I phoned to cancel the guy was pretty clueless, I had no account and had to write an email to logistics to put a stop on my phone being delivered (no need really as it feels like it was never coming!). I then phoned Barclays as I had gone through their Partner finance program for the iPhone and they said my account wasn't even active yet. So in all honesty, customer support know nothing about your phone, it's all down to logistics.
Anyway, I missed the 4pm cut off yesterday for ordering with BT Mobilr but just got my DPD tracking email and it arrives tomorrow.
So 42 days of waiting (53 including the latest delay text) with Three, 1 day waiting with BT Mobile...
It was a pretty decent deal too; 30GB, unlimited mins / texts for £52 a month £120 upfront.
So lucky, and good for you!
I upgraded, my phone is meant to be available for pickup today, but nothing (yet). I've tried calling them 8+ times, and they don't even answer their phone. Their customer service is utter s..t.
I feel for you with the situation you're in with upgrading via the store. You don't even get the luxury of a delay text the day before, just a case of you constantly having to chase them. I was closely following the EE thread and they're going through the exact same thing.
Hope it arrives for you today anyway! Let us know
I was so close to ordering from BT yesterday, they had them for delivery next day, but bottled it as I wasn't sure he three would let me cancel as I upgraded in sept? Today BT are out of stockThe 14 days usually only applies after you receive your device. Mine was a new contract, so when I phoned to cancel the guy was pretty clueless, I had no account and had to write an email to logistics to put a stop on my phone being delivered (no need really as it feels like it was never coming!). I then phoned Barclays as I had gone through their Partner finance program for the iPhone and they said my account wasn't even active yet. So in all honesty, customer support know nothing about your phone, it's all down to logistics.
Anyway, I missed the 4pm cut off yesterday for ordering with BT Mobilr but just got my DPD tracking email and it arrives tomorrow.
So 42 days of waiting (53 including the latest delay text) with Three, 1 day waiting with BT Mobile...
It was a pretty decent deal too; 30GB, unlimited mins / texts for £52 a month £120 upfront.
Did you get the phone delivered?The 14 days usually only applies after you receive your device. Mine was a new contract, so when I phoned to cancel the guy was pretty clueless, I had no account and had to write an email to logistics to put a stop on my phone being delivered (no need really as it feels like it was never coming!). I then phoned Barclays as I had gone through their Partner finance program for the iPhone and they said my account wasn't even active yet. So in all honesty, customer support know nothing about your phone, it's all down to logistics.
Anyway, I missed the 4pm cut off yesterday for ordering with BT Mobilr but just got my DPD tracking email and it arrives tomorrow.
So 42 days of waiting (53 including the latest delay text) with Three, 1 day waiting with BT Mobile...
It was a pretty decent deal too; 30GB, unlimited mins / texts for £52 a month £120 upfront.
How did you get on Alex?Thanks. Honestly, I'm so furious right now. It is so disrespectful what they are doing. I might go in store later today. I don't know yet...
Did you get the phone delivered?
So made up for you, show us pics when you get it, just do we know it's worth waiting for lolIt arrived at my local depot at 3pm today (north Highlands), which was too late for a delivery so I'm picking it up Monday lunch time. Won't believe it til I see it, haha.
Did you get the phone delivered?
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How did you get on Alex?
That's great news, do happy for you, although I'm so jealous lol. EnjoyWell, my story comes to a close. BT pulled through in the end and my number was even ported this morning. Totally worth the wait!
Thank you! I'm gonna keep an eye on this thread for you guys. Hope you all get it by the end of this week / start of next at the latest!That's great news, do happy for you, although I'm so jealous lol. Enjoy
I called store and web support, both have no updated estimates for the phone arriving. So I've gone from 7th, 14th 28th oct to no *#+* idea Makes no sense at all to me, pre order day shouldn't mean collect months later
There out of stock of the 7 plus JB or I would, I'm also checking I can cancel my upgrade as I've heard others are being told they would need to pay their contract up in full?Would you consider switching like I did? BT are now offering a £150 amazon gift card with their contracts too.