Having the feeling of being powerless sucks.
Nothing will come of this but felt I needed to email Marci once more.
I feel a little better.
Hello,
While I truly appreciate that last month bill was wiped out, it wasn't what I wanted. I am grateful. Given that your company once made me pay for a device I won elsewhere upon an upgrade, after being told I wouldn't be required to trade in upon said upgrade, you're still about $300 in the hole. I paid that because you were the only carrier that had service in our area.
That has changed.
What I wanted was an explanation as to why those of us that bothered to wake early in the morning to preorder have been put in the same delivery window as those that ordered a week later. A window that approaches in two days and still no sign of the orders being fulfilled. Regardless of Apples supply to Sprint, this has been handled horribly.
How should I feel about the process now that I'm seeing orders for devices that were supposed to ship after mine being delivered?
How can I understand that the only updates we receive are emails that state delivery dates that still aren't true?
How can I understand that I could have just waited and picked up an order at an Apple Store instead of with the company I've spent so many years supporting?
I'm not alone. I know you have to know that. I find it astonishing that a company fighting so hard to gain new customers and regain 3rd place amount its peers seems to care so little about long established customers.
So please, tell me why I should stay with your company? I don't want apologies. We have endured some pretty rough times with your company. Please, why should we continue?
Others offer more for the same prices. We have invested so many years it isn't easy to just leave. Given this experience combined with the past though, it's getting easier by the day.
Sincerely,
