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I've officially decided this is my last year dealing with the Sprint preorder disasters. Switching to Verizon next year (if I wouldn't have to wait a whole extra month for a different phone order, I would be out the door now). I quoted with Verizon and I'm actually paying MORE at Sprint now for worse service/coverage... Craziness!
 
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As has been said, you will look at your old iPhone in a few days after using the + and wonder how you managed w/such small screen...
:D

Oh man... I find it so crazy that I thought my 4S had the best screen ever and that larger phones were silly. Every time I break out the 4S, i'm blown away. How did I ever manage to work with that thing?!
 
I also think that Sprint clearly has NO 256 GB Matte Black Plus models, but for some dumb reason will not admit this and still has that model listed with one of the fastest shipping times... So frustrating! I would have gladly settled for a 128 GB. Only picked 256 because it was supposed to ship faster!
[doublepost=1474509392][/doublepost]P.S.... Made the switch to a larger phone with the iPhone 6 and I'm so glad I did. To those of you who are worried: you will quickly adapt and wonder how you ever used a smaller phone lol
 
At least you guys got dates I ordered in store no clue until email comes

You should be able to call Order Support Department @ 866 789 8292 and get order number at least, possibly expected date(s).I went through the normal CSR's and was able to get my in-store info, and they gave me the Order Support # for any further q's...
 
I did get my phone today, it was the 7+ 256 gig Gold. I really do like it, but I will never pre-order again. It was not worth it. I have done pre-orders before and usually that is so much fun, especially when you go wait in line at midnight releases. This---not so much.

I complained to Marci--not only about this but also about the experience I have had this year (this year Sprint majorly screwed up). I got someone that emailed back--all he seemed to care about was cancelling my order which I tried to do. Not really address why I was upset. I found out why they couldn't cancel it because it was being shipped, but no one would tell me that.

I do think this is my last year with them. When my next lease is done--I'm closing that account. Then the same next year with the other one. Sad after over 10 years with them, they will loose a customer. I had four lines with them--already cancelled one line earlier this year because of this...now going to be doing another in January.

I wish everyone the best of luck. I'll be checking in from here and there to see how you are all doing.
 
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Your daughter's story really breaks my heart. You have no idea how deeply I mean that. No child should ever have to suffer, and no child should ever have to deal with cancer. Ever. I am so sorry to hear about her condition, but I do wish you all nothing but the best.
Thank you. I really do appreciate the kind words. It's a nice change from "omg, i just couldn't deal with that" or "If i was you, I just wouldn't be able to process it"
 
I'm not sure how you feel ripped off from last years iPhone Forever deal. We actually had a ton of discounts that made the entire thing work strongly in our favor.

- No downpayment
- $7/mo Discount (until your first upgrade)
- 22-mo Lease (more months = lower monthly payments)
- Discounted Base Price ($191 Buyout is subtracted from calculated monthly payment)
- "Qualifying Phone Trade In" (Most traded in $30 prepaid Android phones for $250 credit)
- Perfectly timed in that the 2yr contract ends right in time for the 10th anniversary iPhone

For me it was $23/mo for 11 months so my entire year cost was $250 for a top tier 6S+ 128GB (retail $850). Thats less than the phone actually depreciated. And as year 1 ended then I was given 3 choices:

1) Continue Lease Agreement - That means another 11mo of payments at $23/mo

2) Buy Out the iPhone - I'd have to pay $425 (Remaining balance + $191 buyout)

3) Trade In and Upgrade - So I would trade in my phone, close the Lease Agreement and start a new one with new terms, a higher retail price, a $100 downpayment, no exaggerated trade in credit and no discounts.

If you look at the options that all iPhone Forever users were given then clearly Option 3 is the worst choice. We are forfeiting so much and for what? A more expensive lease for a minimally better phone that comes in a shiny new color that we're too afraid to use without a case covering it?

To me, Sprint offered a fantastic deal last year on a very very capable phone and it would be really smart to have stuck with it for 2 years. But apparently, I'm not that smart. :D

(BTW. We actually are trading in two phones. Our 7+ Rose Gold showed up at launch so Sprint fulfilled just fine. It sucks that our Jet Black still isn't here but we knew the risks when we chose it.)
I'm glad you like what you get with Sprint. I just put my personal opinion out there, and you can agree with it or not. Never said anything about how smart you are or aren't. Your opinion is your opinion.
 
He shouldn't have called you. Inappropriate to say that to any customer who complains and it's unprofessional. As a manager you have to own your mistakes, and those of your team. Rule #1 is fix the problem, not the blame. You can always do that after the customer is taken care of.

I believe sprint has put its head in the sand. We are no longer really being heard and probably considered unreasonable and impatient. They are probably reinforcing that with "Apple has caused this."

To them we are whining about getting the device. I would imagine they are failing to see there are bigger issues, this is just another straw on the camels back.

Personally I want answers. I want my device as well, but answers. I want to be treated like a customer not a billing number. I don't want to be patted on the head and placated. Accountability would be a plus.

In the end we will get deliveries. They may be late, may be on time, but we will get them. They hope that while playing with our toys we will forget all about this. Like children who forget about the agonizing wait for Christmas once the first present is opened.

Largely they will be right.

Marci not replying will fuel my fire a few more days. I am storing all of this though. It's not over when that phone is delivered.


Yea, its a total ********* now.
He's pissed at ME, implying I'm a jerk because I want what I ordered and said he was just going to send everything back and suggested I get them locally, muttering under his breath that all this over the color of a phone....
Again he is a customer of mine, and an acquaintance online in my industry,
I don't want him fired, but if all this was not above board (it's not, he told me that selling to customers in another state is a no-no) he should have told me.
He calmed down a bit and called me back after talking to his DM.
Now wants to send me my ordered iPad Pro & 2 7+'s and is asking that I compose a new letter implying that it was a miscommunication on my part, and that we have settled the issue.
So, i do as he wants and get a device i don't want but make the wife and kid (iPad Pro is his BD gift) happy, or have him keep everything, have my money tied up I paid for the iPad for god knows how long, start the order process all over again and risk getting blasted in my industry.
Its silly really, all he had to do was communicate with me that he intended to change my order (I would have said no) and all this could have been avoided.
Now Im made to feel like I'm the bad guy for expecting what I ordered....
 
And I'm over here just waiting on a 128 +rose gold like.... if anyone knows anything about the HTC Evo4GLTE model and that horror story with sprint I feel for you. Sprint Nextel customer for a long time.
 
I would use that as some extreme leverage...
<snip>
Make sure you let someone know that threatening their employees for a corporate f***up is not just stupid, it is immoral and you will not stand for it.

The problem here is it was his fault, not corporate.
HE made the choice to change the order from JB to MB without asking me, erroneously thinking I would rather have a device sooner than the one I actually ordered.
He is an acquaintance in the community online in my industry and a past customer...
 
My tracking still only says UPS label created. I noticed it also says Next day air saver but it's not showing me any movement. Will I actually get it tomorrow?


Mine was the same way .. tracking info didn't show up until this morning and it was delivered today. You will most likely get it tomorrow.
 
The problem here is it was his fault, not corporate.
HE made the choice to change the order from JB to MB without asking me, erroneously thinking I would rather have a device sooner than the one I actually ordered.
He is an acquaintance in the community online in my industry and a past customer...

I say just bend over and take it. For now at least. Then sell the MB and pick up the JB when its overstocked or for the holidays with better deals.

Sounds you were shafted.. :(
 
View attachment 656709 All I want is to be treated like a human being.

I am by no means defending them, But they stick to the script because they have to. I used to work in a call center for a Health insurance company and they were very very strick on what you could say to a customer. You had to follow the conversation flow chart and certain phrases you had to say verbatim even if you knew it wouldn't make sense or answer the question. And if you went and started speaking in your own terms, they would strike you after your call/chat. They are highly monitored. So I get why we keep getting the same script, robot response, but they could at least escalate it to someone who could handle the situation on a more personal level. It was kinda crappy. Our chat logs were reviewed and calls were listened in on. If we used certain words or phrases like " I Believe" or " I think" or attempt to give information that wasn't provided, we would fail that call/chat and get in serious trouble.
 
The problem here is it was his fault, not corporate.
HE made the choice to change the order from JB to MB without asking me, erroneously thinking I would rather have a device sooner than the one I actually ordered.
He is an acquaintance in the community online in my industry and a past customer...

Yeah, that changes a lot then. Not the best way to act on his behalf.
 
Here's some odd news for Jet Black 128gb 7+ pre-orders, somehow this agent seen an invoice on account with a tracking # that is different from the one I been stalking the entire time. The # I have been tracking still says "Ship by 10/7" however this most recent one says my phone is on it's way.

Original Order # -
or-pdpm-803520***
 

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Here's some odd news for Jet Black 128gb 7+ pre-orders, somehow this agent seen an invoice on account with a tracking # that is different from the one I been stalking the entire time. The # I have been tracking still says "Ship by 10/7" however this most recent one says my phone is on it's way.

Original Tracking # -
or-pdpm-803520***

Any chance you'd be willing to show what the new tracking number looks like?
 
Thank you. I really do appreciate the kind words. It's a nice change from "omg, i just couldn't deal with that" or "If i was you, I just wouldn't be able to process it"

Agreed.
Our 5 year old has serious congenital heart defects, has had 4 major surgeries as well as our 11 year old's December lymphoma diagnosis.I get it tho, some folks just don't know how to respond to stuff like that, all the usual (not intended) trite responses.
The occasional "is there anything I can do for you", or simple offer of support is very refreshing...
 
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Here's some odd news for Jet Black 128gb 7+ pre-orders, somehow this agent seen an invoice on account with a tracking # that is different from the one I been stalking the entire time. The # I have been tracking still says "Ship by 10/7" however this most recent one says my phone is on it's way.

Original Tracking # -
or-pdpm-803520***


I'm excited to see that as I'm in the same 10/7 tier!! Only difference is that mine is -803449***

So do you think there IS hope to seeing it soon? Same phone and everything!!
 
Here's some odd news for Jet Black 128gb 7+ pre-orders, somehow this agent seen an invoice on account with a tracking # that is different from the one I been stalking the entire time. The # I have been tracking still says "Ship by 10/7" however this most recent one says my phone is on it's way.

Original Tracking # -
or-pdpm-803520***

The number that the rep is referring to as a tracking # is a order #
 
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