He shouldn't have called you. Inappropriate to say that to any customer who complains and it's unprofessional. As a manager you have to own your mistakes, and those of your team. Rule #1 is fix the problem, not the blame. You can always do that after the customer is taken care of.
I believe sprint has put its head in the sand. We are no longer really being heard and probably considered unreasonable and impatient. They are probably reinforcing that with "Apple has caused this."
To them we are whining about getting the device. I would imagine they are failing to see there are bigger issues, this is just another straw on the camels back.
Personally I want answers. I want my device as well, but answers. I want to be treated like a customer not a billing number. I don't want to be patted on the head and placated. Accountability would be a plus.
In the end we will get deliveries. They may be late, may be on time, but we will get them. They hope that while playing with our toys we will forget all about this. Like children who forget about the agonizing wait for Christmas once the first present is opened.
Largely they will be right.
Marci not replying will fuel my fire a few more days. I am storing all of this though. It's not over when that phone is delivered.
Yea, its a total ****storm now.
He's pissed at ME, implying I'm a jerk because I want what I ordered and said he was just going to send everything back and suggested I get them locally, muttering under his breath that all this over the color of a phone....
Again he is a customer of mine, and an acquaintance online in my industry,
I don't want him fired, but if all this was not above board (it's not, he told me that selling to customers in another state is a no-no) he should have told me.
He calmed down a bit and called me back after talking to his DM.
Now wants to send me my ordered iPad Pro & 2 7+'s and is asking that I compose a new letter implying that it was a miscommunication on my part, and that we have settled the issue.
So, i do as he wants and get a device i don't want but make the wife and kid (iPad Pro is his BD gift) happy, or have him keep everything, have my money tied up I paid for the iPad for god knows how long, start the order process all over again and risk getting blasted in my industry.
Its silly really, all he had to do was communicate with me that he intended to change my order (I would have said no) and all this could have been avoided.
Now Im made to feel like I'm the bad guy for expecting what I ordered....
