Sorry I didn't post as soon as left the store but I got pretty busy after that unexpectedly, but basically I'm stuck. No answers, no order number...no nothing. Can't cancel my order because "it's on back order and the order can't be seen." Which I called BS. Didn't work though.
A little comedy though...
Rep quoted me an end of November ship date. I had to pull up their own shipping chart and show her that the dates for orders placed before 9/16 are 9/23 - 9/30. Lol.
Either way. All I got from my store visit was what I already knew, a transaction occurred for a preorder, there's no evidence of that transaction producing any kind of tangible order evidence, and they won't let me cancel because of the lack of evidence. Lord help me. Lol.