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Carrier iPhone 7/7+ Sprint Pre-Order Thread
- Thread starter OVOElias
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oh hold with sprint support now to cancel my jb 128 +. got the worth the wait email last thursday still nothing. i know i picked the most popular color but id rather go to a reliable network and deal with the wait than sprint. been with them for 4 years always promised the coverage in my area is being improved but have ZERO 4g coverage where i work and live which is a pretty popular tourist destination in the fl. panhandle anywhere else in the county my service is at least ok but by the beach and downtown its crap makes no sense. theyve told me their is an outage at a nearby tower for 2 years. fix your **** sprint. going to verizon now that my credit is improved and dont have to pay a $400 deposit
They gave me a BS line of it being on the way to the UPS facility LOL. In reality they don't have a clue. No real answers
Somebody posted on the last page, that they just left his by the door or something like that... no signature. However other people have said you have to sign for it.
I did the UPS Choice so I got a 2 hr window. I thought that if a package requires signature, it'll state that on the tracking page. FedEx and USPS does....
THANK YOU! From what I am seeing, I don't see anywhere where it says SIGNATURE Required.
I've had to sign in the past, or you can sign via UPS my choice ahead of time and they will leave it.
When I had my 6+ shipped it said it required signature but he just left it.
In other news...
Waiting on truck to get state inspection only slightly less painful than waiting on new iPhone to be shipped.
Waiting on truck to get state inspection only slightly less painful than waiting on new iPhone to be shipped.
I told them hey if it's lost on their end in the warehouse or possibly a worker created a label and took the phone just say so.
Jet Black Plus out for delivery.
It was in Louisville this morning, then Phoenix, now Tucson
It moved really quick. I only got the tracking yesterday.
I'm across town. I'm hoping I'll be able to run home and grab it
It was in Louisville this morning, then Phoenix, now Tucson
It moved really quick. I only got the tracking yesterday.
I'm across town. I'm hoping I'll be able to run home and grab it
Sprint Order Support # 866 789 8292
[doublepost=1474996614][/doublepost]Wow, don't check in here over the weekend and there are 30 pages to catch up on...happy to see the movement and arrival of 7+ JB's for the folks here.
Update on my challenges:
After finding out that the store manager had changed my + JB order to MB, I emailed Marci @ Sprint executive last Thursday.
Got a reply by an underling Malaika Thomas in the Customer Advocacy Team a few hours later.
Went back and forth with her all weekend, as well as the store manager (with him pleading with me to just accept the device, as it was not worth all this hassle over the color of a phone & that it could take months to get the JB to me) and with her implying at various points in the convo that should I choose not to accept the phone I did not order and escalate this, that there would be negative consequences for the manager (something I did not want at that time) and that there would be an additional delay in processing my order and a restocking fee. She tried everything she could to just get me off her list, even implying that I was to blame for going the instore route, instead of online or telesales. I tactfully reminded her that we all know there are serious issues across the board with Sprint's preorder process, with the caveat that Apple is partially culpable as well.
After insisting on escalation, I was contacted yesterday by a Supervisor in the Customer Advocacy Team, Fernando Gandarilla.
He was pretty surprised at all that had transpired, and assured me that I would not be hearing from the store manager anymore, and that he would be working hard to get the proper device to me in a timely fashion. Also assured me that the billing issues and upgrade reset concerns I voiced would be taken care of once the device was finally in my hands.
That was last evening around 6pm, with his promise to touch base later today...
Hopefully everyone is getting their phones or will get them soon. This has been a stressful process. The device is worth the wait I am very pleased with mine so far.
Got off the phone with a rep said I won't get it until end of October early November even though it said it shipped. **** ass company.
hey guys just a heads up: 256 mb+ ordered 9/9 conf email @1:20a pst. My phone was out for delivery yesterday according to ups website. When my ups guy arrived @ my house @ 3:00 he didn't have it. I showed him my iPad where it said it was on his truck. He checked again nothing. All he did was blankly stare at me, no info at all. Finally he says call the ups 800#. Thanks *******. So I call them and the first rep said don't worry whichever truck has it will deliver it TODAY. ****in liar. At 6:30p myups finally said delayed one business day. Lovely. Call ups and this rep says gimme ur phone # and name and someone from ur hub will call you and then you can pick it up tonite. ****in liar. Guy called me @ 8:00p and said it was put on the wrong truck AND it wasn't eligible for me to pick up without him contacting the shipper. I said PLZ just make sure it gets delivered tomorrow (today). So now today on myups it shows: EXCEPTION in yellow. So I call. She says don't worry it'll be delivered today. Heard that before. Just one thing - she said I can't track it online anymore cuz it had a note on it this morning. Wtf???
Alarms should arise when the words "delay" and "restocking" fee are used in a circumstance like this. Not sure how it becomes good customer service to pass fees and delays when the customer was not responsible for the order change.
The store manager needs to be held accountable for his actions. I wouldn't want someone to feel bad for me if I screwed the pooch like this.
Sprint amuses me. Just when you think they can't go any lower, they grab a shovel and dig deeper. Wow.
So I tried something. Called the local sprint store in which I pre-ordered the phone from. Asked If I could cancel my order to try and get him to give me some hopeful info... He just said come on in and cancel it we can do it no problem. I played myself
I'm glad you got yours. Enjoy! Here's hoping mine isn't too far behind...
See y'all later good people. I've got 2 weeks of work to catch up on. It's been real.
Congrats to all that have their phones and to those that wait still, stay strong!! It's worth the wait and the hype. (To me. Lol)
God bless!
